[Resolved]  Ezeego1.com — Unethical business practices of accepting payment and then refusing the transaction

Address:

Mumbai Suburban, Maharashtra

This is to bring on record the discussion regarding the improper practices at Ezeego1 relating to my booking and payment. Attached is an email from Ezeego1.com's end with the successful payment receipt mentioned.

I see the said fares and accept them, confirm the passenger details and then make the payment. After the payment is effected, the departure journey details arrive but no information about the return flight. On checking with the call centre at ezeego1, they inform me that they shall get someone to check and revert. The lady Ms. Vanessia Kotian who called back was absolutely non-customer centric. She blunty told me that now the fares are higher, it is not ezeego1’s problem. It’s a call that rests with me whether to accept a 1800 fare hike or take back the funds. What ethics of business are these? We issue our online transaction ids and details on that website and its nominated payment gateways thinking that this is a safe avenue. Here the people give us the feeling that they are as bad as the travel agent next door with whom our moneys are not safe. She even put up a one ended statement that no one else higher or more responsible to the company affairs would be able to speak to me on my issue. Who gives her the authority to decide that she is the last decision maker at ezeego1?

In insisting strongly Mr. Nikhil Avalani - Asst. Mgr. Consumer Service, you came online and told me that it is Jetlite’s problem, which I told you was incorrect. That got vindicated by the lady at Jetlite’s call centre which you invoked through a three party call. Ms. Shruti informed you and me both that Jetlite has nothing to do with it and so it is now up to Ezeego1 to sort it out.

Where does that leave me. Am I as a consumer the easiest person to push around in this case? It is so easy for Ezeego1 to say take your money back, credit shall come in next 7 working days. Why should I suffer for their and their system’s problems? It is between them and Jetlite to sort. I have taken the offer made by Ezeego1’s portal. Now the deal is between them and Jetlite to get me my ticket.

I think Ezeego1 wants to take a easy stand that take the money back and absolve them from any responsibility for the mess up. If this is their stand I fail to realise why they should even be in the picture. That same payment gateway is available with the airline directly and many other portals who I am sure don’t behave so irresponsibly to such mishaps.

The additional payment and/or settlement of issue with Jetlite and its system is to Ezeego1's account and not of any concern to me as a customer of Ezeego1.