Ezone / Samsung Cs21A730 — Very bad Experience

Ezone / Samsung Cs21A730 — Very bad Experience

Y Yogendra Oza from Mumbai, Maharashtra

Hi, I had purchased Samsung Ultra Slim Television (Model #: CS21A730), From eZone, Surat (Gujarat), which is a Future Group company, on 5th October, 2008. TI had paid instantly by my ICICI credit card. They charged me Rs.10000 for the same. On purchase of the TV they promised me to deliver the product by tomorrow morning at 12 O'clock. They also gave me a Pop Toaster of Koryo brand on this purchase. I was happy as I thought that I bought the product of my choice from a reputed company like eZone, a Future Group company. When I went to home and I checked the toaster, It was damaged from a side and I immediately called me that you have to come and we will check if is damaged by you or not. Second day, I waited for the delivery of the television and I had gone to office two hours late as they promised me to deliver the product in 12 PM. They did not. I waited for more half an hour. I even tried to call their customer care number but no one was there to pick up the phone. I tired constantly for 10-15 times then someone picked up the phone and replied that the product will be delivered in one hour. Again after one hour, no solution. The product was delivered to my home at 8.00 PM in night. I did not switched on the TV as I had not taken the cable. After two days, I switched on the television and just after half an hour it stopped working. I tried to call eZone but they did not replied me in proper way. They asked me to lodge a complain with Samsung directly as they can't do anything in this regard. I was really frustrated by their response and behavior and I decided not to make any purchase today onwards from eZone, Surat as well as any branch of eZone across India. Yogendra Oza yogendra.[protected]@gmail.com [protected] Surat, Gujarat, India Was this information helpful? No (0) Yes (0)

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Prachi Gite

from Mumbai, Maharashtra

Yeah even worse experiance fromm Ezone goregaon Mumbai

A.R.Iyer

from Lucknow, Uttar Pradesh

I had booked a Samsung 340 liters double door refrigerator from eZone Surat and was told that it would take around 10 days as there was no stock. We decided that we could wait, and gave the cheque. Now, more than 20 days have passed with no intimation from eZone. When we called them they were absolutely rude to us and gave a very rude answer that it would take 10 more days. The next day when we went to their showroom to collect the cheque back, they refused to call the manager and give his contact number - in todays times when even the Company's directors phone number is easily available! And there was no sign of any regret on anyones part. Finally the manager appeared and has agreed to deliver the cheque to my residence (God only knows when that will happen!)

If this is the kind of service they are giving, I am willing to spend more and buy the prodducts from a different place rather than break my head with such nuts.