[Resolved]  Faber Heatkraft, Pune - Product: Electric Chimney — Non Refund of Advance

Address:

Uttar Pradesh

Dear Sir(s)
In the year august-2006,an half page Advt was appeared in a Local Hindi daily,"Dainik Jagran" for sale of Electric Chimey ,make "FABRE"model:2740BK,Looking into the Advt.I contacted over Phone,the Authorised Dealer named in the Advt.M/s: Asian Traders,117/N/47,Indradeep Complex,Kakadeo,KANPUR,Mob.Nos.[protected] &[protected]. The dealer sent his Mkt.Executive Mr.Rajesh Gupta at my Residence. I booked for Purchase and Installation of said model Electric Chimey and made a advance in Cash a sum of Rs.10000/= against total Estimate of Rs.3640/= A order Form/Receipt was also issued bearing No.38,dated:16/8/2010 Acknowledging the Advance Payment made by me.I was promised that,the chimney was Installed within 15 days,but Even after elapse of a considerable time nothing was done. When,I contacted Mr. Rajesh Gupta at his Mob Nos.[protected]&[protected],he replied that,he has left the Firm and advised to contact the Partner of the Firm Mr,Saurabh Yadav.I Contacted Mr.Yadan at the Firm's given No.over Phone,to refund the Advance made by me ,but of no avail.By this time time more than Two years had passed.When,I went personally to locate the Firm at given addresss,I was told by nearby Shopkeepers that,The Firm has either been Closed or Shifted to some other Place.Having lest with no option,I made a complaint through mail to the Manufacturer M/s;FABER HEATKRAFT,Pune,but they also did not give give any heed to my complaint.Lately,I am told by Mr.Saurabh Yadav that,the
advance payment made by me is lying with M/s:Faber Shoppe,Tilak Nagar,Kanpur as they had redirected the order for Supply & Installation of Chimney to them.Kindly help me out for Refund of Advance of Rs.10000/=as four years are already over.The Copy of the Complaint made by me to the Original Appliance manufacturer is reproduced below for your ready reference:-
NOTICE:
|Mahendra Mall to sales, customercare
show details 11/9/09

fromMahendra Mall <[protected]@gmail.com>
[protected]@faberheatkraft.org

[protected]@faberheatkraft.org

dateMon, Nov 9, 2009 at 7:20 PM
subjectNotice
mailed-bygmail.com

11/9/09


Sales/Customer care Executives
Faberheatkraft
PUNE

Dear Sir(s)

I am pained to inform you about the serious harassment and my long plight to deal with your one local Dealer/Agent of your Products.Though I can not explain long story of my harassment by this e-mail,but the the brief facts given about my plight below will speak in itself to make you understand the whole thing.
That,based on an Advt about sale of your Electric Chimney,a Advt was released in Aug-2006,by your Company in the Local New-Paper (Dainik Jagran) giving Name & contact Nos of your local Dealers in Kanpur,on the the basis of which,I made contact over phone with local Dealer namely M/s: OCEAN TRADERS 117/N/47,Indradeep complex,Kakadeo Kanpur-208005 for purchase & installation of the Electric Chimney of the model,for which the Advt.was released.
That,your Dealer sent his representative to my house,namely Mr.Rajesh Gupta Who also claimed himself as Mkt Executive of your Company and also gave me his Visiting Card Which also had his Mob.Nos as [protected] & [protected]
That,he appraised me about the Product & Model and I then,placed Order for Purchase & installation.He also took an advance payment of Rs.1000/= in cash and issued me a receipt which cantains follwing details:-
Order Form No. 38,Dated:16/08/2006,of M/s: Ocean Traders.
for One No. 2740 BK Kitchen Electric Chimney = Rs.3140/-
Installation Charges = Rs. 250/-
Other work = Rs. 250/-
___________________________
TOTAL = Rs.3640/-
___________________________
Advance = Rs.1000/-
_____________________________
Balance = Rs. 2640/-


That, after elapse of about Three/Four months no action/Installation was done neither anybody informed me about the fate of my Order though my Tel.No.was taken and it was also mentioned in the order Form

That,based on the Nos given on the Visiting Card of Rajesh Gupta,I called him in Jan/Feb-07on the given No.When he told me that,he has since left the company & he has no more concern with the order,which was placed by me during his visit to my house.He even talked to me very rudely/roughly....& more Thereafter,I made a contact with the dealer ( M/S;Ocean Traders,Kanpur) over phone and requested him to refund the Advance paid by me.There one Mr Saurabh Yadav responded and told me that,he He shall be sending his rep to my house and will Check the original copy of the order where after he shall refund back the advance.After some days his rep. Mr Sandeep came to my house & Checked the originals and then,assured me that,my advance shall be refund within a week or so,but even then it was of no avail even after elapse of considerable time
Thereafter,I had no option but to visit personally & meet Mr Yadav of M/s: Ocean Traders.When I visited at the given address the nearby neighbour Shop Keepers informed me that,Either Mr,Yadav has already windup his business or shifted somewhere else.

In the present circumstances,I have no option but to file a Complaint case in the Consumer Court of Kanpur Claiming the refund of Advance with damages not less than Rs.50,000/- as I am Senior Citizen,and serious heart Patient,but I have been harassed so Bradly for the last four years,which god only knows.I am not ready to compromise merely by asking to pay back the Advance.
Thanking you
MAHENDRA MALL
113/138,SWAROOP NAGAR,KANPUR-208002
Phone:[protected], Mob.[protected]