Fashion And You — Not received Orders

FashionAndYou.com — order not received

Fashionandyou.com order #356303
On 15th of April 2001, I bought 8 products from FASHIONANDYOU.com by paying for the same using my credit card.
The company policy mentioned on the website states 'We deliver your merchandise in 3-4 weeks from the date you place an order on our site. ' which means, I must have received all the products by 12th of May 2011.

But I have received just 3 of the 8 products and I am calling the customer contact team (+[protected] every alternate day and every time they give me another timeline, asking me to wait for another couple of days. last time they told me to wait till Friday 20th of May to receive the products. But when I did't received my order, and I called up again today (23rd o May 2011) they told me that they have't received the products from there vendor and wait for another week for dispatch of the products and another week for delivery of the product (to deliver from Gurgaon to Delhi which is 45 km away they need a whole week).

When I asked them about the company policy of delivering the products in maximum 4 weeks and what extra they can provide me in this case as I have't received the products even after 5 weeks, they just said sorry and when I insisted to talk to there supervisor on this matter they disconnected the line. Now I don't believe that they will deliver the products even after 2 weeks.

I have been a site of similar fraud from fashionandyou.com ... I support your cause

Dear Soumi,

Kindly provide us with your order number so that we can help you with the status of your orders.

Thanks!
Team Fashion and You

Dear Vijaya,

Apologies for the inconvenience caused. We have processed a CC refund for Rs. 1927 as per your request. We have also pushed a "we're sorry" voucher worth Rs. 250 in your account which will reflect in next 24 hours. We are deeply regretful for the hassle you had to bear and hope that you would give us one more chance of serving you better in the future.

Thanks and Regards,
FashionandYou support

Again a lie here... the refund was not a CC refund. you gave it as points and after all this you gave me a Rs 250 voucher(I have to pay shipping charges Rs 100 again). I have made calls to your support center worth more than this amount.

I have already paid shipping charges once and you were failed to deliver the products nw I had pay to the charges again

Please write an email complaint to gurgaon commissioner of police. Also raise an fraud alert with your bank and CCavenues is facilitating this scam and helping loot innocent customers. Write a complaint to them as well. Fashionandyou.com seems to be ripping off thousands of innocent customers. There are numerous complaints all over google and facebook.

Please write an email complaint to gurgaon commissioner of police. Also raise an fraud alert with your bank and CCavenues is facilitating this scam and helping loot innocent customers. Write a complaint to them as well. Fashionandyou.com seems to be ripping off thousands of innocent customers. There are numerous complaints all over google and facebook.

order delay

I've ordered 1 anarkali suit for Rs.1199.20 on Jan 7 2015.Yet i have'nt receive it.l have'nt receive any email regarding this issue.when i used to track it, it has been marked confirmed, now it turns that it has been cancelled.