Fashion And You — product not delivered | |||
Hi, I am registered with fashionandyou.com with girish.st.[protected]@gmail.com. I ordered one bracelet from the SHANTANU AND NIKHIL luxury sale having order # 191487 on 15th Jan, 2011. When I called your Customer Care on 30th Jan, I came to know that this product has already been dispatched from your end on 25th Jan. I should have got the product by 28th Jan max. I haven’t got the product as yet and othere order(having order no 210262) hasn't been dispatched from your site. It was supposed to be delivered in 7 days. I talked to Vanshika(Customer Executive in Fashionandyou.com) on 30th Jan regarding that and asked her the luxury Lounge No which was given on the product page on that time. She said that she doesn’t have that number right now but promised to call me(she took my number) back after sometime to give me the luxury Lounge Number. But even that didn’t happen. Secondly your courier partner PANCITY is of no use. What’s the point of courier when you cant track it. You people take 100 bucks for shipping, in that amount you people could have easily tied up with reputed courier companies like blue dart, dtdc or atleast firstflight. If that you do with luxury lounge than I cant even imagine what will be the condition of regular sales. The details that I am getting from your site are(or the only details that you would get, I should rather say) 15/01/2011 191487 SHANTANU AND NIKHIL - Shantanu Nikhil USB bracelet 1,780.00 17 In-Transit Tell me how can I track this 17 thing …. Its really frustrating and not at all acceptable. If it was supposed to be delivered in this fashion then why wasn’t the details of the same was mentioned on your site. This is a clear cut case of cheating and fraud and wastage of valuable time and energy of the consumer. Your support(thats what you say) [protected]@fashionandyou.com is of no use. You will never ever get any reply from it. Kindly respond soon or I will have to escalate the issue to the consumer forum. I want my products to be delivered within 24 hours and that too not by Pancity(use bluedart, dtdc or firstflight atleast) so that i can track the order. You can reach me on [protected](preferably or [protected]). Mail_Id : girish.st.[protected]@gmail.com Was this information helpful? | |||
 4 Comments | |||
Comments
I guess you dont need any reason. You guys are literally fraud. The shipment number of blue dart that you people have given me is showing wrong on the blue dart site. Regarding that i tried to contact with your customer care(I had a talk with Vanshika again) this time worst thing happened, she disconnected my phone. Again when i called you people, this time some Representative told me that you have dispatched my courier on 2nd, and it will take 7 more days to reach me. I dont know whether you people know this thing or not that blue dart gives 3 days guarantee for all india delivery.
regarding order # 210262 she said that it will take 5 days to dispatch this product, as the product is not upto the mark. My suggestion to you guys is stop giving excuses. You could do that quality check before put that thing on sale. It will be better for you guys and customers also.
I am gonna wait for one more day i.e till 5th Feb, after that i will take the help of akosha(http://www.akosha.com/consumer-complaints-start) to legally file against you FRAUDS.
trust me you should take care of the shortcomings before the epidemic breaks out. I havent received any phone call regarding this from your site, and that's really frustating.
You can reach me on [protected] or [protected]
Mail_Id : girish.st.[protected]@gmail.com
regarding order # 210262 she said that it will take 5 days to dispatch this product, as the product is not upto the mark. My suggestion to you guys is stop giving excuses. You could do that quality check before put that thing on sale. It will be better for you guys and customers also.
I am gonna wait for one more day i.e till 5th Feb, after that i will take the help of akosha(http://www.akosha.com/consumer-complaints-start) to legally file against you FRAUDS.
trust me you should take care of the shortcomings before the epidemic breaks out. I havent received any phone call regarding this from your site, and that's really frustating.
You can reach me on [protected] or [protected]
Mail_Id : girish.st.[protected]@gmail.com
@ Girish: We checked the status of your order 191487. Your order has been delivered to you on 5th of Feb.
The tracking id of your order 191487 is [protected]. You can check on the blue dart website - www.bluedart.com
Thanks!
Team Fashion and You
The tracking id of your order 191487 is [protected]. You can check on the blue dart website - www.bluedart.com
Thanks!
Team Fashion and You
return amount
order no[protected] mene cancle kar diya phir b mere credit amount cut kar diya and 22jan se retune hi nahi kiya bas 72 hours me retune karne ka kaha par bar mere mail karne par b wo 72 hours hi ho rhe hai but balacne retune nhi kiyaCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Your order 210262 is in process. You will receive an email once it gets dispatched.
We would make sure that in future such kind of inconvenience is not caused.
Thanks!
Team Fashion and You.