Fashion And You — Refund

Address:

Pune, Maharashtra

I made a purchase of a a tea set from Fashion and you[protected] and the parcel received was with broken cups. I immediately took photographs and informed their support.

Their email was received (below)

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Oder date ProductsTotal value + VatPayment Mode
6/30/2012 3:52:00 PMCup & Saucer (Set of 6)790.78Net Banking


To help make this return procedure efficient and hassle free, we request you to ship the parcel back to our order-processing centre (Shipping Label attached with this email). Do make sure that you have filled in accurate information on the shipping label before proceeding to print and paste it on the package.
Please bear in mind that we should receive the return package within 10 days o[censored]s sending this mail.

Post receipt of the return package, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closedwithin 10 days of our receiving the return package from you.

As further assistance for this specific return, we have created a dedicated helpline +[protected], on which you may call us at between 10AM - 7PM on all 7 days. and choose the returns option. We highly recommend that you also read our
Return Policy.
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I immediately shipped the product back through first flight courier services at cost of 560 Rupees . The team informed me that I can get refunded only 150 Rupees as per their policy since the package was less than a kilo.

Now Please let me know which courier service ships a cup and saucer set from Pune to delhi at 150 rupees? When I asked the team this question they informed me that they dont have a list however if I could not find anyone taking the package at less than 150 I should have emailed them and they would have arranged a pickup.

In the above email there is NO mention anywhere that we can arrange for a pick up incase you cant find anyone taking the package at 150 rupees. Now I am told by their representative that "its too late" and nothing can be done.

I requested them for a refund of the courier charges and informed how ridiculous the policy ofn"Rupees 150 per Kg" is considering the distance but zilch!

Zero customer service Zero explanation of the return policy and damaged product to the boot!