[Resolved] Fiat India

[Resolved] Fiat India — parts

S Shahnaz from Thiruvananthapuram, Kerala

Hi, I - bought a Fiat Palio car during the year 2001. I was happy with the car and its performance. The only worry was the service and parts. However I was using My Palio with the service support from one of the local TVS approved garage at my home town (Attingal- Kerala). Any issues they used to find solutions fast and will organize to get the damaged parts in 2 or 3 days maximum. In this case I never felt difficulty for servicing and maintenance of my Palio. And I was very happy when TATA took over FIAT services. But on 19th August 2009, While travelling to Trivandrum, I started listening unusual sound from the silencer part ( Could be a hole in the pipe) . Then I don’t want to drive the vehicle with that sound…So I found a TATA & FIAT approved servicing center at Trivandrum – Kulathunkal Motors, near toll gate, Trivandrum, Kerala. I told the service advisor about the sound and told him to do the periodic service also. Hence he told as it has reached around 64,000 km’s, so better to do the major service. So for good I agreed for the major service and changing of the required parts. So they changed first two parts of the silencer and lot many things which cost me 16,500 rupees. I got the car in the evening…. I didn’t check for any thing……After doing service from such authorized dealers…. I never felt to check the car….But when I reached home and parked my car ….I start feeling very strong smell of smoke and petrol, then I realized that it is from the silencer…. I waited for four days ….Then the strong smell will spread wherever the car stops and smoke coming from the silencer…. Then after driving the car for some days I notice that the mileage of the car has come down….Then I checked the mileage….So I found that the mileage has also come down to 7 km/ liter instead of 14 km/ ltr which I used to get when I checked in the month of July, Then I went all the way to Trivandrum …to inform them the problem…..The security told that they are closed for more than a week for festival. So I again went to them on 8th Sept 2009, and told all these issues. Then they told that it is a problem with the fuel sensor…..By replacing the sensor will solve all these issue. I agreed…. They replace the sensor cost me around 4,000/- rupees, No worries if it is for good…… I went home……Realise the problem is still ON…. Then I approach them on 12th September 2009,…..that time radiator fan was not working…. I was happy that they replace the Fan on the same day itself, cost around 8500/- rupees…… .. and they told me to come another day ….to find out the problem for the major trouble (Mileage, Strong petrol smell and smoke). So I came again on 14th Sept, and told them to check the silencer…. Later they called me and told the new silencer has got a problem….. So naturally it has to be replaced free of cost…. But they told ..they will replace the part …but I have to pay the labour charge……. and again it will take another 20 days to get the particular part of the silencer. And now whenever I tried calling the service center …. I don’t get any answers… They just say that they will call me back…. My question is 1. From 19th August 2009 onwards my Fiat Palio is facing trouble that too after the major service at the authorized service center….. After listening to the Authorized dealer’s explanation…. seems like this problem will not get rectified in near future…. I very much remorse to inform that the service provided by the above dealer was pitiable. I didn’t face such a major issue for the past nine year with my Palio car ….Is this incident giving me a message ..that I have to face this punishment just because I own a FIAT ??? And 2. Why should I pay the Labour charge for replacing the damaged part which I have already paid once ??? ( The dealer made a mistake by fixing another damaged part again in my car). 3. Again whom 4. After all….. Do you think this problem can be rectified??? Or do I have to sacrifice the quality of the vehicle whichever I Own???? I hope FIAT India will be able to help me in this terrible situation…….. at least for rectifying this particular issue……. And I always dream for a day FIAT will come up with proper and genuine Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Gurpratap Sidhu

from Chandigarh, Chandigarh

I was once a proud owner of a brand new Fiat Palio Multijet. However my loyalty to the Fiat brand in India is no longer there unless I am helped with getting my car fixed back to as we say 'Factory settings'.

I had bought a Fiat Palio car that I regret that I had purchased. I believe I really should have known better to buy a tried and trusted Maruti Suzuki Swift deisel. I have had nothing but trouble since the very begining. At first I took it lightly and thought it would just be a matter of taking the car to the service center and get the issues fixed. Then came one rude shock after other.

This is in regards to a Fiat Palio car that I regret that I had purchased. I believe I really should have known better to buy a tried and trusted Maruti Suzuki Swift deisel. I have had nothing but trouble since the very begining. At first I took it lightly and thought it would just be a matter of taking the car to the service center and get the issues fixed. Then came one rude shock after other. 1st of the unresolved issues is that the gearshift of the car does not engage the safety pull lever to put the car in reverse gear as designed, rather the reverse gear can be engaged without the lever, to which I was told that I'm "lucky" that I can put the reverse gear without the pull lever. According to Hind motors service center(Mohali) the gear shift stick safety knob had broken and the part was ordered. This part was ordered in June 2009(I'm still awaiting the parts. The service advisors that work there at Tata/Fiat Motors really do not know there job. Even after repeated reminders that I should be informed what the status of my car is since I left it at the service center, no one calls and updates me. When I try and contact the Service advisor, they never answer the call. These Issues were escalated to Customer complaint Manager, However that did not help at all(The service Rep was reprimanded and then again back to their ways) Secondly the Air conditioner gave way and only the right side vents were giving cool air whereas the other side(Passenger and left) blows warm air. For this issue I have taken the car three times to Hind Motors Mohali and once to Joshi Motors(Industrial Area) Chandigarh. The problems are Still Unresolved. Thirdly, The paint job of the left front fender of the car is not done properly. I was given the car with a defect in the front fender.Let me speand a minute to explain what exactly is the problem. The Paint job is not properly done and if the car stays under running water for more than a couple of hours (Like when it rains) One can actullay make out the defects. The whole fender is covered with White patches and it is all across the fender. These defects do not appear when the paint of the car is dry. I've tired to explain this to the service center, but they never try and register what I say, they just rubbed the fender and of course the shine is there, but then again when the paint is wet the white patchs show.
Also there was an issue with the car shutting down by self when I degear the car. This issue was addressed to by telling me that the Clutch Switch of the car needs to be replace (Again the part is I guess in back order)..

Thus by far I remain an extremely dissapointed customer of Fiat India(Worldwide I suppose they are good). I was so proud to learn that Fiat was the owner of such legendary cars as Ferrari, Abarth, Alfa Romeo, but my viewpoint has changed for the worse since I purchased a Fiat car.
My friend wanted to buy a Fiat Punto, but I suggested him to look for other manufacturers rather.

I would be greatly obliged if you look into the matter and help me.

Awaiting a quick response and resolution.

Jigger Shah

from Bengaluru, Karnataka

Below is email I have shoot to FIAT, Hope to hear from FIAT..
I own fiat palio stile SDX boutgh in Jan 09. The car is in companies name M/s Hewlett-Packard India sales pvt ltd.

Therea re multiple issue on service from day-1 and all I am getting is empty promises and the solution has never seen light of day.

I get my car serviced at Fortune cars, Sakinaka. the service quality is sub-standard and there is abosolutely no senstivity to take care of vechicles.

twice I have send my car for servicing and twice there has been accident in your repair shop.

Complains registered for services are not being closed and slip is asked to be signed seeking confirmation on satisfaction of services. ...Horrible and traumatizing exprience.

Service components are not available resultign in sending car agains to repair or service center...ideally in such cases FIAT should provide for standby car...

I am fed-up with the style, working, culture and handling of FIAT/TATA service center and as a whole owning a FIAT car...

Its only because we are in India I am unable to do anything otherwise FIAT/TATA motor should be sued for such lethargic and unprofessional approach.