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[Resolved]  Fiat Palio & Tata Motors / Fiat Palio Car — After Sales Service

I Vinod Jhawar had purchased Fiat Palio on dtd 21/01/08 from dealer of Tata Motors, Kamal & Co. of Jaipur (India) & Reg no. of this car is RJ14-CE-6007.

Since the same car was met with an accident just after one month and I submitted the same car at the

above mentioned dealer's workshop on dtd 23/02/08 for accidental repair. but till date i don't know

what is going on my car . till date company persons are unable to tell that when they will get parts for


repairing the car, so many times I contact them but till date I did not get any positive reply that when

i;ll get my car back. now it seems to me that i made a great mistake to purchase this car. At the time

of purchasing this car I was told by company's sales person that Tata Motors has joint venture with the

company Fiat Palio and Tata motors is looking after sales & service in india of this car .

So pls help me and suggest me that what should i do, as now I don't want my car back as i loose confidence in Tata Motors and I want to purchase car of other company .

Vinod jhawar
Cell No - [protected]
Complaint marked as Resolved Aug 14, 2020
Complaint comments  12 CommentsShareTweet

Comments

car booked for 3 times and sent back because of lack of mechanics and lack of their knowledge car is still in prob and hind motors chandigarh not able to solve it
Car no : DL3CAX – 3995
MODEL : TOP MODEL 2008
MAKE : TATA SUMO GRANDE
COLOUR : ORANGE
“I THINK IT WAS THE 2ND OR 3RD CAR IN DELHI”

SIR,

I HAD PURCHASED THE ABOVE SAID CAR FROM A ONE MOTORS (RAMA ROAD).

WE ARE A REGULAR CUSTOMERS OF A ONE MOTORS & USE TO BUY TATA CARS SAY ABOUT DOZENS A YEAR.

WE PURCHASED THIS VEHICLE ON THE REPUTATION OF A ONE MOTORS & TATA MOTORS.

BUT NOW WE THINK THAT WE HAD PURCHASED A “PROBLEM” ISATEAD OF A CAR.

PLS NOTE THE PROBLEMS FACES BY ME BY THIS CAR & TELL ME THAT WHAT I SHOULD DO WITH THIS.

AFTER THE PURSHACE

1. REAR DOOR GLASS WAS BROKEN DUE TO VACUME IN THE CAR, NONE OF THE DEALER IN THE CITY & NCR WAS HAVING THE GALSS.

I HAD TO ASK SOME BODY TO MAKE A CUTTING OF ACERLIC SHEET & THEN PAST IT ISATEAD OF GALSS. I SPENT Rs 3900.00 ON IT. JUST DUE TO NON AVAILAILITY OF THE PARTS WITH TATA DEALERS AFTER ONE MONTH OF THE LOUNCH.


2. ON THE FIRST SERVICE ONLY MY DRIVER COMPLAINT ABOUT THE CLUTCH PROBLEM & AC PROBLEM, NO ACTION WAS TAKEN & WAS TOLD TO ME THAT THERE IS NO PROBLEM IN THE CAR.


3. MY FRIENDS TOOK MY CAR TO MASOORI, THE CAR WAS UNABLE TO RIDE THE SIMPLE HILLS OH MASOORI & THE RESULT THAT THE CLUTCH FAILS AT THE HILLS. HE ARRANGED A TAXI FROM THERE TO DELHI WHICH COST HIM ABOUT Rs 6000.00. I WAS FEELING SO GUILTY.
NONE OF THE DEALED IN HARIDWAR, MASOORI WAS HAVING THE BRAEKDOWN SERVICES & THE PARTS WERE ALSO AVAILABLE .
ATLAST I HAD TO TAKE MY VEHICLE TO HARIDWAR & GET MY CAR TOWED TILL DELHI TO A ONE MOTORS MATHURA ROAD.
THERE 2 – 3 DAYS WAS TAKED TO REPLACE THE CLUTCH.

4. AFTER THAT I HEARD AN UN USUAL SOUND, DOOR LOCKS NOT WORKING, THE CAR WAS NOT ABLE TO OPEN FROM INSIDE, REAR SEAT WAR NOT FOLDING IN THE CAR & SEND MY CAR FOR THIRD SERVICE AT A ONE MOTORS MATHURA ROAD, THEY KEPT MY CAR FOR ONE WEEK & WAS NOT ABLE TO SOLVE THE PROBLEM AT LAST. THEY AGAIN CHANGED THE CLUTCH THE NOW ALSO THE SEAT WIRE WAS NOT AVAILABLE.

5. SOON AFTER SOME DAYS / WEEEK MY CAR WAS STANDING ON A RED LIGHT AT FARIDABAD, MY DRIVER SWITCHES OFF ENGINE & WHEN HE TRIED TO START THE ENGINE, THE ENGINE FAILS TO START .
I CONTACTED A ONE MOTORS MATHURA ROAD FOR A BRAKEDOWN SERVICE, BUT A NEGATIVE REPLY WAS GIVEN THAT THERE SERVICE VIHICLE IS IN WARKSHOP FROM LAST 2-3 DAYS, THEY GIVE ME THE NO OF A DEALER IN FARIDABAD BUT NO BODY PICKED UP THE PHONE.
AT LAST I HAD TO GET MY VEHICLE TOWED MYSELF TO A ONE MOTORS MATHURA ROAD.
MY CAR WAS KEPT FOR 3-4 DAYS, THEY WERE UNABLE TO DIGNOSE THE THOBLEM & FINALLY THEY CHANGED THE INJECTER OF THE CAR.
ON THAT DAY WHEN I TOOK THE CAR FROM THE WORKSHOP DRIVING AFTER 10 KMS I FOUND THE TEMPRATURE METER WAS RISING UP, I CONTACTED THE MANAGER AT A ONE MOTORS THERE & TELL HIM THE PROBLEM, HE ASKED ME TO PARK THE VEHICLE ON THE SIDE OF THE ROAD & TELL ME THAT HE IS SENDING A MECHANIC FOR THE SAME.
COMING TO A DISTANCE OF 10 KMS, THE MECHANIC REACHES IN 4 HRS TO ME.
HE DIGNOSED THE CAR & TOLD THAT A PART RELATED TO TEMPRATURE IS NOT WORKING & IS NOT AVAILABLE ALSO . SO NOT TO WORRY IF TEMPRATURE RISIS ITS ALL OK & CAN DRIVE THE CAR

6. NOW ON[protected] I FOUND AN UN USUAL SOUND IN THE CAR & I THINK REAR SHOKERS ARE ALSO NOT WORKING & THE CAR IS MAKING NOISE ON 3 & 4 GEAR, I SEND MY VEHILCE TO A ONR MOTORS RAMA ROAD, THERE I GOT A REPLY NO PARTS HAVE BEEN SHIFTED TILL YET OF THE CAR, THE DIGNOSED THE CAR & TOLD ME THAT AGAING THE INJECTER OF THE CAR IS LEAKING & ONE OF THE CYLINDER IS ALSO NOT WORKING.

AT LAST I CALLED MR SNAJEEV K GULATI (GM, A ONE MOTORS RAMA ROAD), THE TELL HIM THE DETAILS, HE TOLD TO SEND TRE CAR ON TUESDAY.

SIR,
PLEASE TELL ME WHAT TO DO, I HAD PURCHASED A TATA PRODUT & IN A RUNNING OF 30000 KMS
1. THE CLUTCHED IS BEING REPLASED TWICE.
2. INJECTER & NOT WORKING TWICE.
3. AC NOT WARKING PROPERLY.
4. SAT FITTING ARE NOT GOOD.
5. DOOR HANDEL NOT WORKING PROPERLY
6. ENGINE SOUNDING VERY BADLY.
7. VIBRATION IN THE CAR
8. THE CLUTCH IS NOT WORKING PROPERLY NOW ALSO.
9. THE SUSPENTION IS LOOSEN
10. REAR SHOKERS 7 NOT WORKING.
…. AND MANY MORE

PLS NOTE

1 . THIS WAS MY LAST VEHICLE FROM TATA, AFTER THAT I HAD NOT PURCHASED ANY CAR OF TATA TILL NOW.

2 I AM SENDING THIS VEHICLE TO A ONE MOTORS RAMA ROAD FOR THE LAST TIME ON[protected], AFTER THAT I WILL NOT SEND THIS VEHICLE TO ANY OF THE WORK SHAOP & SEND THIS VEHICLE TO MEDIA SO THAT OTHER PEOPLE SHOULD KNOW ABOUT THE PERFORMANCE OF THIS CAR.
3. IF THER IS A PROBLEM IN PARTICULAR PIECE, THEN CHANGE THE PIECE.
4. THE FINANCIAL HARM WHICH I HAD COME THROUGH WITH THIS CARS SHOULD BE PAID BY YOU.


HOPE FOR A QUICK REPLY.

REGARDS

AMIT GUPTA
CELL NO 0 [protected]

R/O : B-3 WEST LAXMI MARKET
(SHIVA MARKET)
GALI NO 1
KHUREJI 110051
DELHI 110 051
Since last one month, i am not able to get my car ( Palio stile-SLX ) from the service center ( Dynamic Automoblile-Noida) due to non availability of rear glass which needed to be replaced.
Service center fellows say they do not have the inventory of the same & it is yet to come for which they have already raised an order.
Can i know who will be ultimately responsible for the delay.


Nitin Pant
Mob [protected]
Fellow friends,

I’m another fiat owner, who regret to my soul that I bought a Fiat car; everything related to it is Painful and terrific.

I bought Fiat Palio Stile SLX on July 11th from Preran Motors Bangalore.

Sales, Support, Service and even the basic manners of people related to it is really horrible.

Sales Experience I had with Prerana Motors, Agara Branch, Sarjapur Road Bangalore was the worst to start with.

I requested for a 2008 Model and Made car and I was given a 2007 Made one.
The Interest Rate promised and provided are different(word of trust not kept).
At last I got my Car on the delivery day with long scratches(escalated the same and got it changed).
On delivery nobody explained anything about the car nor a precaution required to drive technically, very little the guy who sold the car knew about the car.


I am very good at giving my car for services regularly. I Care my Car(Nobody else). Since Prerana Motor’s Service Center is very far from my place, I preferred Green Tracks Auto Services (PVT) Ltd. Authorized service center for TATA FIAT. (8KM from my place)

Another Painful Customer Service I received from:
‘Green Tracks Auto Services (PVT) LTD situated near Madivala on Housur Road.

Right after the service the ignition error came up. The very same day went to them and had it fixed.
It’s frequently popped up (4 times) and I kept on rectified it from Green Tracks (The service is not reliable at all) Thrice this was rectified by Babu from Green Tracks.

Another Dissatisfying Experience occurred when I went to report the AC problem twice we had broght the car to the serice station for the Ac checkup since we felt the AC is not up to the mark...they said there is nothing wrong with it and second time luckly my husband stood near the car and got to know from the mechanic that there was one of the three plugs missing. Three plugs covered by a plastic shield, and nobody noticed it one of them is missing.

The second service was done on 4th of October 2008, at Green Tracks and they gave my car back within 3-4 hours with the Bill of Rs.1416.00/- ( I am attaching the Bill for reference) The bill says the Coolant was replaced and Coolant hose clamp tightened….


I belive, everything happned after the 2nd service...

Last Saturday after a short drive of 20 kms I heard a strange noise from the car and it smelt of smoke or something burnt.
I immediately stopped the car and opened the Bonnet to check where it was from, Found that the coolant and the related Hoses were very dry and burnt like.
Immediately called Babu and informed the same. He wanted me to drive it to the Garage, while taking the car back to the them It made strange sounds whenever accelerated and the engine went off twice in between 10 kms.

Babu, on checking my car, said “The Engine is Seized” Horrifying to me because my car is less than six months old. I could not believe that because a seized engine will not let us start the car and the reason that I guessed logically (as I am not technically sound with cars),

The actual reason was : the coolant went dry and leaked which led the engine over heat.

Now why/how it happened : I have driven my car more than 7500KM, and it just happened right after the 2nd service.

Logically whom should be blamed for??? How it should’ve happned. I drive my car only on weekend and not more than 15-50 a week.

I assume : They might have not filled the coolant or accidentally the hose got damaged. As they already mentioned some works at the service BILL. I doubt during this process, there should have had a disturbance to the Coolant. This may have led to the Hose leak Or Manufacturing defect in the hose that they changed during the second service.

Please note THE ENGINE Heat/Temperature indicator never went above the middle level during any time during any of our journeys.

I believe a service should include a check on everything in the car, though it is free(so called).
We end up paying few thousands during our services.

Shouldn’t they check and confirm every aspect of the car functioning properly.
I am completely fed up with Tata Motors Service Stations and people involved from the Sales and support.

I have spent my lifetime to buy this car and now it is a pain in my life, in terms of Service from you people.

I’ve escalated this issue to TATA and hopefully they will fix it to my satisfaction.

One serious Note : none of the service center mechanics and floor supervisors, knows very little about the car mechanism, no manners, never seems to understand our concern, I felt, all of them are unprofessionals.

kamal&companysikar/tata car — registration of my car

i buy a cash payment tata indgo calassic 3 months before but it donot give me its ragistratio & insurance so plese help me
sir,
i buy a tata indigo xl classic somthing 3months before but the kamal & company sikar dont give me my car insurance and the ragistration and the kamal & company is closed when i call him he said two three days
so what can i do
plese tell me about
Sir,
I have purchased Fiat Palio Style 1.3 DSL SD dated 9/1/2009 from Auto Industries Goa, Nuvem, Goa.
My Car Registration No. is GA-08-E -7054, and Registration ID is 164031

Complain No 1
1) The music system provided by company with emblem of TATA, stopped working from the first day.
the same was further repaired four times in next four months. At the time of fifth repair in the month of May, I was told by dealers mechanic that the system is beyond repairs.

2) The fact was brought to the notice of dealer and email regarding the same was sent to Shri Balaji as per the request of the Manager.

3) The reply was shocking. I was told that since the system was given as a gift the question of repairs or replacement does not arrise.

4) In the delievery Challan No. CRN : CR01-08-[protected], Delivery note No. AuIndP-NM[protected]DLN dated 09/01/09 there is no such mention of any gift given to me

Complain No. 2
1)In your companies advertisement in daily news paper you had announced a milege of 26km/lit.

2) In reality I found that it is less than 15km/lit.

3) The fact was brought to the notice of the dealer.They were kind enough to provide me mechanic cum driver in the month of June 2009. It was found that per lit milege was 14km/lit.

4) Since then I have been promised every week that the they would take up necessary repairs to improve the consumption to minimum 20km/lit. but no action has been taken till date.

With this I request you to kindly look into the matter at the earliest or else I'll have no other option but to approach consumer forum to claim the losses.



Vasudev Naik Khavante

Message forwarded to TATA Motors
05.01.2010
From,
Joe Kuruvilla Easow,
Mannil House,
Amalagiri P.O,
Kottayam.

To,
Customer care Dept,
TATA Motors (Fiat Division).


I have purchased a Fiat Palio SDX car on 8.5.2009 bearing Engine No: 0012639 chassis No: MCA 17888F08072795CQZ from R.F Motors(P) Ltd, Edappally, Kochi and the services are doing by the local authorized service centre, m/s. Kulathunkal Motors, Trivandrum. My car has done only 13, 100 kms.
From the date of delivery, my car is having an abnormal sound while starting the A/C and the dust is scattering upwards from the engine room side. So I am very much disappointed about this problem. Also I am very much sorry to say that this problem has been informed to M/s. Kulathunkal motors several time and they have not taken any interest to rectify the same. Kindly look into the matter to rectify the difficulties affecting my vehicle. An early reply will be appreciated.


Thanks & Regards,



Joe Kuruvilla Easow.

Fiat Palio — servicing of car

Respected Sir/Madam,
I had given my Fiat palio 1.2 ELX for repairs to Sanya motors at Mayapuri, Delhi since there was coolant leakage leading to overheating of the car in march 2010. The car was repaired and they changed the cylinder head and various other parts including the belt . I was informed that the leakage will stop now and there shall be no overheating. I shifted to Pune in May and the same problem has resurfaced and the service staion at Wakad at Pune(BU Bhandari) was handed over the bill of the repairs at Delhi. They have informed that the leakage is from radiator and it needs to be changed. I am not sure of who is right and who has fleeced me but I expected some transparency and honesty from a brand owned by Tata. Please help.
Rgds
Lt Cdr Siddharth Shankar
Mo-[protected]
sidh.[protected]@rediffmail.com
siddharth.[protected]@wipro.com
i have had my worst car buying at rama motors of okhla, new delhi. these guys tried to sell me a car which was driven for 850 kms in an auto expo after taking an advace of rs 1 lakh...i had to spend about 30 thousand rs extra in cancelling the bank loan and rearranging it again for an another dealer...though punto diesel is an excellent car, i strongly advice against rama motors of delhi..they are cheaters.. would have gone to consumer court against them if not for my busy schedule.

tata green — wrong model

tata grean custemer care ne muje galath model batery bathaya
muje apni honda shine bike ke lie batery chahie tha my tata grean website check kiya tho 5 l b bathaya aur my custmer care se bi baath kiya tho unonebi ye ye model bathaya abi my kya karunga 5 l b model batery muje paisa vapas chahie

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