[Resolved]  Fitness First India Pvt. Ltd. — Harassment over membership Closure

Address:

Delhi

Dear Executive,

This is to bring to your kind notice that I have been badly treated by a company which boasts of excellent standards and brings out itself as 'For the People' sort of a firm doing all works for improving the health of people around the world, but sadly they falter as happened in my case.

I took a membership from Fitness First CP center (Applicable for usage in all Gold clubs across India), since August 2010. Somehow as it was close to my home I made up my mind and was ready to sign up and the deal was closed by one of their sweet sales executive, I paid INR 7000 as the total fees including the first month membership and admin fees and also took a commitment for 18 months which was part of their plan.

In July 2011 after which due to my sudden city change I had to apply for cancellation for July and move away. To my surprise I was shown in my original papera that there were two clauses for cancellation one saying one month notice and the other saying two months notice required. The executives never listned to me but still on insisting they filed a membership amendment form and applied for cancellation.

I followed up for the next 15 days after which I cam to know that they have lost those papers which I filed and now I have to pay for the next two months for filing my cancellation. On negating that, they told me alternatively I can freeze my account paying not just one but 20% of my membership fees every month. Being close to my residence I accepted it and told them whenever I am in Delhi I will pay the amount. In January when I shifted back and went for reusing the club, I was forcibly asked to pay two months fees
in full and rest of the months as Freezing as I have used their Mumbai club on one day which was impossible ad I never went there. All in all, they were all time killing techniques as they never want a member to come back after his membership is over.

Now when I know I really need some place to workout and these people keep sending me Membership dues for nothing i can not really do anything with this as currently till the time I pay INR 5200 for cancellation, and further 6000+ as joining and membership fees I will not be able to use their club.

It is really unfortunate that so many people develop such hassles with MNC companies like this where you are completely misguided on account of joining and get into legal issues at the time of exit. I am still open to activating my membership and using the club again provided these people come for help.

Regards
Kapil Agarwal
[protected]
arch.[protected]@gmail.com