Fitness First Gym Customer Care
Fitness First India Pvt. Ltd.
Customer satisfaction rating: 5%
Submit a Complaint
44
COMPLAINTS

Fitness First Gym Customer Care

Fitness First India Pvt. Ltd.

Facebook
Address
Central Court, 1st & 2nd Floor, N-57 to N-62, Munshi Lal Buidling Outer Circle, Opposite Scindia House, Connaught Circus
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
7
down
0

Customer satisfaction rating
5%
Complaints
44
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Fitness First Gym related photos (6)

Fitness First Gym Complaints & Reviews

Sort by:

Fitness First Gym — regarding the worst quality maintenance in south ex branch delhi

 Jain Priyanka JP on Oct 19, 2018
I have previously also mentioned about the pathetic services of fitness first south ex for which me and my friend surely gonna cancel our membership and would give no right to debit any amount from our credit card.
This branch has zero knowledge about mainitaing the right A.C. Or internal Temperature of the club.
The legends founders of this Fitness company should have taught some greeting manners to their staff which their management team never did. Well management team itself is not interested in wishing their clients so what worse can be expected.
Washrooms, my goodness,...
Complaint comments  Read comments Complaint category Health & Beauty

Fitness First Gym — wrong charging of fees

 mereamit on Sep 25, 2018
I have applied for 6 month package from 1st jan 2017
They confirm we take 4 month fees from your card and give 6 month services
But fitness first charge my card continuously for 21 months in place of 4 month which i signed for 6 month package
Now when i came to know i have paid approx 1 lac extra to them
In between i visited 4-5 times to stop it but they didn't bother and always given excuse like we are off no senior, we call u etc etc...
Complaint comments  Read comments Complaint category Health & Life Insurance

Fitness First Gym — optimum nutrition (on) amino energy drink [Resolved]

 Taranjeet_Singh on May 8, 2018
I have ordered ON Amino Energy 2 piece. I ordered these product on March 28th 2018, My order number is 6317 of Rs. 3468.30. Its been a long time I have been dropping them mail posting comments on facebook, instagram to get reply. But they don't reply or give any update. Also when i purchased they haven't given me any receipt but i have payment receipt and mail revert with the order number. attached for reference. I have also seen some of the people posted for same, He took the money and don't deliver products....
Complaint comments  Read comments Complaint category Health & Beauty

Fitness First Gym — request for refund

 Tabassum Nishat on Mar 3, 2018
Hi team,

This complaint is made to inform you of my repeated request for the refund that i enclosed the copy of the letter i wrote to you on 05/12/2016 and emails as well. On june'2016 i enrolled a membership for 6 month's with paid cash amount rs.28600, and i joined club 6 august'2016 which i already informed to manager due to ramdhan. After joining i have discovered that the service of this gym not satisfactory with lots of doubts and horribly facts which made me departed from this club. As i mentioned the whole scene in my first letter and apart from it, i faced too much loss...
Complaint comments  Read comments Complaint category Fitness Centers

Fitness First Gym — want to refund back my hard earned money [Resolved]

 Tabassum Nishat on Feb 17, 2018
This letter is made to inform you of my repeated request for the refund that i enclosed the copy of the letter i wrote to you on 05/12/2016 and emails as well. On june'2016 i enrolled a membership for 6 month's with paid cash amount rs.28600, and i joined club 6 august'2016 which i already informed to manager due to ramdhan. After joining i have discovered that the service of this gym not satisfactory with lots of doubts and horribly facts which made me departed from this club. As i mentioned the whole scene in my first letter and apart from it, i faced too much loss because of this membership.
Complaint comments  Read comments Complaint category Health & Beauty

Fitness First Gym — forced to pay membership fee for entire year

 garimasharma024 on Nov 10, 2017
Hi,

This gym made me sign some contracts that said i will be a member for the entire year. But i do not wish to continue my membership, i do not want to pay the subsequent membership fee. The gym says "you will have to pay for the remaining 12 months even if you do not want to avail any facility and there is no way to cancel the membership". I want to file a complaint against this gym for forcing me to pay rs. 5000 a month for nothing!...
Complaint comments  Read comments [1]Complaint category Other

Fitness First Gym — regarding cancellation of my membership in gym

 Doc Astha Negi on Nov 1, 2017
I went to enquire about the prices of the gym services. But somehow they tricked me into becoming a member, i know that's my mistake. I submitted membership fee on 23.10.2017 at south extension-ii club. But since my parents are not able to afford the costly gym services, i requested to opt out asking to refund my admission fee of rs8850 as in haven't used club services for a single day.
In their terms and conditions they have written that if someone cancels membership within 14 days without using gym for a single day will get the refund of amount they have submitted.
May be it's...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Fitness First Gym — double charges from fitness first saket

 neeraj4275 on Oct 24, 2017
Hi

I have taken membership for 4+2 scheme, where i have to pay to 4 month and balance 2 months was free, but they have charged me for all 6 months.
In starting of 7th month was also charged.
I raised dispute with my bank for all 3 payments, fitness first people told me to make cash payment for 7th month and all 3 transaction will be reversed to me by bank as they will not dispute those.

I made cash payment for same for current (7th month) but till date these 3 transaction fitness first got credit as they disputed it with american express.
Till...
Complaint comments  Read comments Complaint category Fitness Centers

Fitness First Gym — Charging without prior notice, even after cancellation request

 Nidhi Jaiswal on Jul 13, 2017
Fitness first saket team is big cheating raket

# they sold me a package of 4+2 months free in dec 2016. However, they charged me for 5 month as well. Now they are not ready to return my money and they are least bothered to revert to my mails on timely manner

I have been calling them like crazy and with nasty conversations they are not ready to for any kind of adjustments

They are behaving like dacoits

I will soon file a case against them in consumer court through my legal team if the same is not resolved within today, as they have tried...
Complaint comments  Read comments Complaint category Fitness Centers

Fitness First Gym — Pathetic and lethargic attitude

 Ritin Bahl on Feb 9, 2017
Fitness First, New Delhi - -
A brand in existence with very wrong principles. My personal experiences of last over a year...
Had enrolled as a couple on a month on month bases through Credit card. Since was facing certain issues with credit card had to discontinue the card & informed the Fitness First front desk of the same & requested them to provide various yearly packages. This repeated request to provide the package went on for over a month, these reminders were conveyed to the front desk including including the Mngt staff & traniner's. After over a month got half the info & lame...
Complaint comments  Read comments Complaint category Fitness Centers

Fitness First Gym — Their cancellation policy and charges

 Ajeet_254 on Dec 27, 2016
1. Fitness first offered a 6 month contract on their membership.
2. 6 months of my membership expires on 31st dec 2016.
3. I advised them to cancel my member ship in Nov 16 but they asked that I can submit a form for cancellation next month.
4. On 11th Dec 2016 I filled out a form and asked for cancellation.
5. They are now saying that they cant cancel my membership because I need to give 1 months notice and hence they are going to charge me for full 31 days in Jan 2017.
6. I am surprised with their behaviour and their way of looting simple people.
7. I...
Complaint comments  Read comments [1]Complaint category Fitness Centers

Fitness First Gym — Complaint regarding payment

 Jaspreetkg
I had no choice than to bring the issue to your notice. I have been really disappointed by the services of the gym and also one of your mangers (Tarun - Nehru Place branch). I had taken up the membership for the club on the 7th July 2015. Due to some personal reasons and traveling i was unable to avail the services i hardly came to the gym for 3-4 odd days. But had no choice than to let the money that i spent go waste which i had to pay for minimum 6 months which is the minimum period that i had to pay for. Once the period of 6 months got over i did not receive any call, notification from the gym...
Complaint comments  Read comments Complaint category Fitness Centers

Fitness First Gym — NOT a transparent admin system!!

 vidushibhatt
I have been a part of the Fitness First CP, New Delhi before and thought of joining it again. The same issue both the times: a very hidden and and sneaky administration. They never quoted their prices anywhere and asked me to come over and have a little "chat". But when I did take out the time and efforts to go over, they just confused me over and over again, so much so that I gave up the idea of joining the gym at all! I called them from a friend's number to confirm that the charged I had been informed about were common for all... But I wasn't surprised to find that after 5 minutes of negotiations...
Complaint comments  Read comments Complaint category Health & Beauty

Fitness First Gym — instructors on drugs

 13abhi
Hi
this is abhishek and one of my friend tarannum mallik is a member of your mumbai mega mall club.
Your club members used to take her to night clubs and make her drink an instructor Hannah is involved in that.
when i talk with them they used abusive language (Arjun Kapoor, Abhishek Chatterjee)
she is the member since 4 years and no improvements. still she is going after disobaying her parents too.. so I also have doubt that your instructors (specially Arjun Kapoor) are into doping and tarannum mallik also seems into that.
the happening because of your club...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Fitness First Gym - Connaught Place — Harassment for making payment again

 RituBhalla
I was a member of Fitness First gym Connaught place from last 2 years, suddenly they relocated the gym from N-Block to A-Block, which is very very small, a nd they have reduced the equipments and all the area so much. Only 2 washrooms are there and 1 is not working as well, they are charging the same amount and are not ready to reduce the amount even, I paid the fees of Dec-13 on 24th Nov-2013, and when i registered a complaint in the new gym on the very first day, they said we havent recieved your december payment, kindly pay it again. I had already made the payment and they were charging me double...
Complaint comments  Read comments Complaint category Weight Loss Products

Fitness First Gym — Charging double the price; no printed price list; orally fixated prices; no uniformity while charging consumers; Unfair dealing

 Garima Kaushik
Yesterday, on 30th September, at 4 o' clock, I paid 3576 rupees for membership at Fitness First, CP branch in Delhi. An hour later, another customer was charged 1730 rupees for the same membership plan. When I raised this issue, the manager did not compensate me for the loss. I wasnt even given any membership receipt. I only have my Credit card receipt. The sales team indulges in such wrong doing because customers do not have the right to information through a company price list. Every type of membership is discussed orally and settled orally....
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Fitness First — Constant SMSes

 AM1810
They have been constantly sending sms's to join. They do not have a location anywhere near my place of residence. I spoke to the GM Vipin Marwah in Connaught Place branch on [protected] (vipin.marwah@fitnessfirst.net.in) who assured me that no more messages will be sent and the name will be removed from the data.

Yet again, after a few weeks the messages have started coming in....
Complaint comments  Read comments Complaint category Fitness Centers

Fitness First India Pvt Ltd — Vulgar songs being played in group exercise classes

 friendz101
I attended a Group Cycling class at Fitness First Platinum, Saket with the trainer Ms Divya Arora. I was with my son and daughter who also wanted to take a trial class. Her music was so vulgar that I was left embarrassed in front of my family. She played songs like Sexy, Sexy, Sexy mujhe log bolein and the item song Fevicol se. This was accompanied by vulgar gestures and liberal use of the [censored] word.

Is this the kind of music that an international standard club instructor should play? Don't join this club!...
Complaint comments  Read comments Complaint category Fitness Centers

Fitness First India Pvt Ltd — Fitness First Platinum Saket cheating customers

 friendz101
I was one of the founder members of Fitness First Platinum, Saket, New Delhi last year. Just like the other 300 founder members, I was promised by the Sales team that there is a lifetime guarantee that my monthly due would not be increased. This was how they convinced the first 300 people to join.

Last month, they increased the monthly dues by 25% and called it a "nominal" increase. When we went to the management about why did they increase despite giving us a lifetime offer to make us join, the Sales Head Ms Rinki Kumar said that they "did not give it in writing"...
Complaint comments  Read comments Complaint category Fitness Centers

Jaison's Fitness First - Kochi — treated very badly

 sumaya-sa
Macy123

Very very bad

I have had the absolute displeasure of having to meet the owner of Jaison fitness first and he was rude, arrogant, insulting and I can only come to the conclusion that he either does not respect women or he hates foreigners. I firstly need to state that I was in no way interested in his business but he randomly interrupted a personal conversation between myself and a friend and he insisted on questioning us about what we had been discussing. He then went on to question our intelligence about fitness and training. He was rude and made it known that...
Complaint comments  Read comments Complaint category Weight Loss Products

Recently Discussed

(10 minutes ago)
Veerzara.in
fake site
(11 minutes ago)
Zomato
domino's delivery was late and refund is not done in my account
(41 minutes ago)
Tecno Mobile
my phone is not working properly
(59 minutes ago)
Zomato
worst customer service ever.
(1 hours 49 minutes ago)
Vivo Mobile India
when try to make call or receive

Featured Complaints