Fitness First Gym Complaints & Reviews

I am writing to express my disappointment and frustration with the consistently poor customer service provided by the front desk staff at Fitness First, Hamilton House, Connaught Place.

Unfortunately, the staff seems to be more interested in arguing with members rather than providing satisfactory responses and necessary information about our benefits. Specifically:

- I was not informed about the complimentary personalized session offered every 45 days, which I only discovered through another member.
- When I asked the front desk staff, Ritu, about this session, she argued with me and denied my request.
- Similarly, when I spoke with Saurabh, he was initially adamant and only agreed to arrange the session after an argument. However, he never followed through on his verbal commitment.
- Furthermore, despite repeated requests, I was never provided with the group class schedule, which made it difficult for me to plan my workouts.

As someone who visits the gym for fitness and health concerns, I find it distressing to engage in unnecessary heated arguments with the staff. This negates the entire purpose of my gym membership.

I kindly request that you take immediate action to:

1. Sensitize your staff to provide respectful and helpful service.
2. Ensure that members receive all necessary information about their benefits, including the group class schedule.
3. Provide training to staff on conflict resolution and customer service.

I hope you will take my concerns seriously and take necessary steps to improve the overall experience at Fitness First.

Thank you for your attention to this matter.

I thought advance EMI payment we usually do monthly EMI amount.that will be but but from my account 2 months payment gone. I have that advance account need to go back. I need refund.please help me .I need that money refund.very urgent for me

Water draping in to inside plse send techical person

I purchased a gym membership at fitness first, mall of India, noida for 15000. But I had to relocate to Pune due to urgency at home. Hence i could not attend the gym services at noida.

I tried calling[protected]and mailing(mallofindia.[protected]@cultfit.in) their desk to discuss my concern and cancel my membership and get the refund back, as i do not have any source of income also. but the team denies to refund the amount.

Instead of cancelling my gym membership they are insisting on paying more 25% fee of monthly rental to freeze my membership, which i do not find a valid logic behind freezing when I don't have any plan to relocate to noida back.

Also they are pushing me to transfer it to some friend or relative when I don't have any friend or relative residing at Noida to whom I can transfer my membership.

I feel stucked as i don't have any source of income and i can't utilise their gym services as i have relocated to another city. Moreover, this looks highly unprofessional as the team is pushing me to pay more charges for freezing the membership.

Team, Kindly assist me in getting my 15000 money back.

The gym opened again in january and many people like me took full year membership for 13000 and they closed in March again.

Now no one is responding from their side, The phone numbers are not working and the gym is abandoned, it is a clear case of fraud that they have done and should be brought to justice

The owner of the gym MR. vikram is also missing and not reachable

I had opted for the PT session at Gold's Gym new bel which remained unavailed.

I would like to have the amount refunded as the PT session was not fact facilitated to me.

I have opted for PT thrice here and none of my experience counted worthy as no diet plan was ever provided to me or BMI or weight management checks were facilated.

And I am pretty sure I do not even have a PT session card maintained.

I have mentioned this earlier too not something new which I am trying to highlight right now

I do not ask for the membership refund but the past PT session for sure coz that I am not willing to avail anymore coz I do not see a reason to.

In case the issue remains unresolved I would like to escalate further.

I am a member of fitness first cp since last year. I was constantly pursued by its team to pay my 2020 annual fees well in advance and i paid as well. Now that starting feb, 2020 we had covid issue worldwide and i already wrote to them of not keeping fine and seizing my membership and refunding the same. They are reluctant even to reply reminder mails.
Further would also like to mention that since last year i paid 6payments of approx. Inr 18200 each for a personal trainer and about 3500 for diet session too but hardly had any reduction in my weight till date and neither i found myself fit despite being regular exercising and dieting as per their said norms.

Iam a citizen of india. I lives in indri town 132041 distt. Karnal haryana.in a village of indri name gudha an illigal gym (The power gym) is established without ligal certification. One trainer name pankag saini smugals drugs, steroids and fake supplyments to customers on the name of suppliments. I also targated by him once when i talk to him about this he threatened me and said i will kill you if you told this to someone. Owner name of gym is sanjeev lather. Address of gym is village gudha po. Indri distt. Karnal state haryana pin code 132041.

I have previously also mentioned about the pathetic services of fitness first south ex for which me and my friend surely gonna cancel our membership and would give no right to debit any amount from our credit card.
This branch has zero knowledge about mainitaing the right A.C. Or internal Temperature of the club.
The legends founders of this Fitness company should have taught some greeting manners to their staff which their management team never did. Well management team itself is not interested in wishing their clients so what worse can be expected.
Washrooms, my goodness, pathetic condition which stinks every time.
The first worst gym I have ever experienced in my lifetime and never felt such demotivation before I joined fitness first south ex branch delhi.

I have applied for 6 month package from 1st jan 2017
They confirm we take 4 month fees from your card and give 6 month services
But fitness first charge my card continuously for 21 months in place of 4 month which i signed for 6 month package
Now when i came to know i have paid approx 1 lac extra to them
In between i visited 4-5 times to stop it but they didn't bother and always given excuse like we are off no senior, we call u etc etc

I have ordered ON Amino Energy 2 piece. I ordered these product on March 28th 2018, My order number is 6317 of Rs. 3468.30. Its been a long time I have been dropping them mail posting comments on facebook, instagram to get reply. But they don't reply or give any update. Also when i purchased they haven't given me any receipt but i have payment receipt and mail revert with the order number. attached for reference. I have also seen some of the people posted for same, He took the money and don't deliver products.

Hi team,

This complaint is made to inform you of my repeated request for the refund that i enclosed the copy of the letter i wrote to you on 05/12/2016 and emails as well. On june'2016 i enrolled a membership for 6 month's with paid cash amount rs.28600, and i joined club 6 august'2016 which i already informed to manager due to ramdhan. After joining i have discovered that the service of this gym not satisfactory with lots of doubts and horribly facts which made me departed from this club. As i mentioned the whole scene in my first letter and apart from it, i faced too much loss because of this membership.
I have given to you a reasonable opportunity to refund me soon. But i thought it seems lightly for you. This will be your final chance to resolve the matters without the need to be in a legal proceeding. I am rejecting the service and request that you refund the amount of rs. 28600/- without any deduction.
Yours faithfully,
Tabassum nishat

This letter is made to inform you of my repeated request for the refund that i enclosed the copy of the letter i wrote to you on 05/12/2016 and emails as well. On june'2016 i enrolled a membership for 6 month's with paid cash amount rs.28600, and i joined club 6 august'2016 which i already informed to manager due to ramdhan. After joining i have discovered that the service of this gym not satisfactory with lots of doubts and horribly facts which made me departed from this club. As i mentioned the whole scene in my first letter and apart from it, i faced too much loss because of this membership.
I have given to you a reasonable opportunity to refund me soon. But i thought it seems lightly for you. This will be your final chance to resolve the matters without the need to be in a legal proceeding. I am rejecting the service and request that you refund the amount of rs. 28600/- without any deduction.
If i do not receive your satisfactory proposals for settlement of my claim within seven days of the date of this letter, i intend to issue a claim against you in the county court without further reference to you and drag this issue to media but they people are rigid not to refund my money. Please suggest what to do i have all the proof against them.

Hi,

This gym made me sign some contracts that said i will be a member for the entire year. But i do not wish to continue my membership, i do not want to pay the subsequent membership fee. The gym says "you will have to pay for the remaining 12 months even if you do not want to avail any facility and there is no way to cancel the membership". I want to file a complaint against this gym for forcing me to pay rs. 5000 a month for nothing!

I went to enquire about the prices of the gym services. But somehow they tricked me into becoming a member, i know that's my mistake. I submitted membership fee on 23.10.2017 at south extension-ii club. But since my parents are not able to afford the costly gym services, i requested to opt out asking to refund my admission fee of rs8850 as in haven't used club services for a single day.
In their terms and conditions they have written that if someone cancels membership within 14 days without using gym for a single day will get the refund of amount they have submitted.
May be it's a small amount for others but it's valuable and it would be simple waste of my hard earned money, which i foolishly had given off.
Please help me or at least guide me!!

Hi

I have taken membership for 4+2 scheme, where i have to pay to 4 month and balance 2 months was free, but they have charged me for all 6 months.
In starting of 7th month was also charged.
I raised dispute with my bank for all 3 payments, fitness first people told me to make cash payment for 7th month and all 3 transaction will be reversed to me by bank as they will not dispute those.

I made cash payment for same for current (7th month) but till date these 3 transaction fitness first got credit as they disputed it with american express.
Till date i have not got credit for the same, and harassed by fitness first by mr jitesh kumar sr account executive.
I have taken him on con call with american express, they also confirm that fitness first got credit for the payment of same, but still they are not ready and harassing me in getting access to gym for payment made till october as it was not reversed to me
Mansi
Membership no1066719

Fitness first saket team is big cheating raket

# they sold me a package of 4+2 months free in dec 2016. However, they charged me for 5 month as well. Now they are not ready to return my money and they are least bothered to revert to my mails on timely manner

I have been calling them like crazy and with nasty conversations they are not ready to for any kind of adjustments

They are behaving like dacoits

I will soon file a case against them in consumer court through my legal team if the same is not resolved within today, as they have tried my patience enough.

# mr abhishek, mr jack and ms ambika are the team that are harassing me and teams are not providing any kind of refund or adjustments
They are in fact cheating customer in the name of package 4+2

Fitness First, New Delhi - -
A brand in existence with very wrong principles. My personal experiences of last over a year...
Had enrolled as a couple on a month on month bases through Credit card. Since was facing certain issues with credit card had to discontinue the card & informed the Fitness First front desk of the same & requested them to provide various yearly packages. This repeated request to provide the package went on for over a month, these reminders were conveyed to the front desk including including the Mngt staff & traniner's. After over a month got half the info & lame excuse given was that the marketing guy some(Tarun) was in notice period so was not taking interest. Was also assured by the senior mngt staff that would get a call for the info required, but in vain. Now when i gave a cancellation request, was informed that have to give one month notice to quit...Now the question is, ...
1)Does the delay of providing information covers for the one month notice period.
2) By enrolling myself to a fitness center by way of contract makes me their employ or a bounded client with no liberty to quit on will for deficiency of services.

A FEW MORE TO POINT...
A) The floor traniner not interested to guide or assist & just act as bystanders.

B) Wanted to enroll my daughter, who is in 10th...the idea was to get her to do group exercises & outdoor activities, so as to imbibe the idea of fitness in to her.This would not have been more than 8 to 10 days a month. The reply i got was "Sir as a policy you would have to pay for a month"...Now the the intention shows!!! TO MAKE ONLY MONEY WITH LITTLE REGARD OF ANYTHING ELSE.


PLEASE BE WATCHFUL

1. Fitness first offered a 6 month contract on their membership.
2. 6 months of my membership expires on 31st dec 2016.
3. I advised them to cancel my member ship in Nov 16 but they asked that I can submit a form for cancellation next month.
4. On 11th Dec 2016 I filled out a form and asked for cancellation.
5. They are now saying that they cant cancel my membership because I need to give 1 months notice and hence they are going to charge me for full 31 days in Jan 2017.
6. I am surprised with their behaviour and their way of looting simple people.
7. I don't have 7200 rs to pay and their contract ends on 31st dec 2016. I have already paid till then.
8. Can you please intervene and halp as their one month notice has already been given.

I had no choice than to bring the issue to your notice. I have been really disappointed by the services of the gym and also one of your mangers (Tarun - Nehru Place branch). I had taken up the membership for the club on the 7th July 2015. Due to some personal reasons and traveling i was unable to avail the services i hardly came to the gym for 3-4 odd days. But had no choice than to let the money that i spent go waste which i had to pay for minimum 6 months which is the minimum period that i had to pay for. Once the period of 6 months got over i did not receive any call, notification from the gym stating that my minimum period was over and would i even like to continue or no. I assumed that atleast the auto payment from my credit card would stop which unfortunately did not stop. I understand that i had to give a months notice in advance but i also clearly remember that i had ticked "NO" to the auto renewal of the membership. Which means that atleast i should have gotten a call from the gym asking me wether i would like to continue with the services or no looking at my past record. Which was completely ignored and payment for two months January and February was automatically withdrawn.

I visited the gym and met Mr Tarun and explained him the entire story for which he said he would give me some kind of compensation looking at my past record. He asked me to mail my flight tickets which i did. The compensation offered was that i would have to pay the freezing amount which is 25% which is Rs. 1215 for next three months April, May and June 16. and then ask for a cancellation of the membership in the month of May from which my membership would finally stop from July. But unfortunately that did not happen. April yes amount of Rs.1215 was deducted but then i receive stating that amount of Rs 4858 has been deducted towards Fitness First for the month of May.

I called up the gym asking for Mr. Tarun who was not available. Told the entire story to a man who picked up my call and he said that there was some technical issue with the system after looking up at my previous payment record that i was charged by mistake. He then said that i will arrange for a call back which never happened. After repeated calls finally one good day i got to speak with Mr. Tarun for which he lied up straight and said that amount of Rs 1215 was only for April and May i would be charged full amount. For which i have a written proof ( ATTACHING THE SAME ) written by him that it will be for three months. I explained him that to which he said he would look in the matter and get back to me. That day has not yet come. I called up again and top of that was told that Mr. Tarun was on leave. I don't know where to go and whom to ask for help.


I have never had such an awful experience in my life with any of the services availed in the past.

I would request you to take an immediate action upon this.


Jaspreet Kaur Ghai (Membership no:1058438)