Flipkart.com — Replacement of product: Order Id : OD [protected], Tracking Id: BC00700096 [Incident:[protected]]
This is to inform you that I am facing problem of replacing my product bought from www.flipkart.com, The Online Mega Store!
Please note that I ordered for BlackBerry 9670 (Reliance) vide Order Id : OD[protected] dated 16.01.2012 from Flipkart.com. That Sir, I received the product and paid cash of Rs. 18705.00 to the delivery boy. But, when I tried to use, it did not work. I immediately informed Customer care of Flipkart.com. They said that it is a CDMA product and CDMA service is not available in Guwahati. I pleaded them for help for replacement of product with a usuable one as I already made the payments. They said Flipkart.com is not responsible for that as I ordered the product from their website and product details is there in the site. I said I very well understand that, but it is not clearly mentioned in the product highlight. I ordered the product going through first look summary and in product nomenclature it is written BlackBerry 9670 (Reliance) and how do I know it CDMA and not GSM. Most important part is that they say in website, Replacement Guarantee of 30 days for any problem. But, they are adamant now.
I then returned the product to their distribution point in Guwahati and the representative in Guwahati Mr. Mondal said that he would certainly help me and would provide positive news in 24 hours. But after long wait of more than 20 days, they have not replaced the product nor refunded the money. Please look into the matter and help me out.
Thanks & Regards,
ER. ZAKIR HUSSAIN
Flat No. 4C, Classic Enclave,
M R D Road, Noonmati
Guwahati 781020, Assam, India
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