[Resolved]  Ford Figo & Good Year Tyre — Mnufacturing Defect Under Wrranty

Hi Choudhuri,

Same happened to me today 13th Nov 2011. Cars front Tyre burst (right side) I was travelling with my family and I wanted to park the car in the parking area The car was moving in 30 KM/hr suddenly the Tyre burst and sidled away hitting the Platform. I called Ford they told me the same + they said its because of the Nitrogen Air. I thought Good year is good company.

Mahesh
Email: [protected]@live.com

Dear Mahesh,

Thanks for getting your concern to our notice. However, we are unable to track your complaint because of inadequate details. Please provide us with your contact details including name, phone number & car model number at [protected]@ford.com and our team will get back to you as soon as possible.

If any more queries, you can get in touch with our customer care team at[protected] or write us on the above email address, the team can help you once they have all your details.

Regards,
Ford India Team

It is a BIG disappointment for me to become a customer of Ford Figo and Good Year Tyres. I am facing a very same issue as D B CHOUDHURI stated above. The rear tyre bursted when I was traveling with my family and some how I escaped a major accident. Ford came up with a response on 2nd December 2011 for the complaint logged on 28/10/2011 i.e more than a month. The same standard Good Year report has been sent to me that tyre has a damage on side wall and warranty cannot be given. These tyre have a serious manufacturing fault which should be inspected and company should call off the product from the market and give tyre replacement to the consumers already suffering from the under performing tyres. It will be a sole responsibility of the company and Tyre manufacturer, if any mishappening or damage happens to the consumer due to ignorance in this issue.

Please see the mail conversation with Ford India attached below -

From: Deepak, Nagaraj (N.) [mailto:[protected]@ford.com] On Behalf Of President's desk, From (.)
Sent: Friday, December 02, 2011 1:03 PM
To: Inderpreet Singh
Cc: [protected]@bhagatgroup.com; [protected]@bhagatgroup.com; [protected]@bhagatgroup.com; [protected]@gmail.com
Subject: Reply from Ford India[protected]

Dear Mr. Inderpreet Singh,

This is subsequent to our earlier correspondence regarding your vehicle bearing VIN number MAJ1XXMRJ1BE40383.

We had received relevent information from our dealership and had a detailed discussion with our regional team regarding the concern raised with us. We wish to reiterate that the damages observed in the tyres were due to the external impact, Since we as a manufacturer are not in control of these parameters and since the concern does not pertain to any product related issue as per the tyre manufacturer report, we regret to inform you that we are not in a position to support you in this regard. Please refer the tyre manufacturer's report.

We request you to contact our dealership for any further assistance on replacement of the tyre post your approvals. We had instructed our dealership to provide necessary assistance to you in this regard.

Trust your understanding on this.

Please feel free to contact Mr. Ranjeet SM on [protected] / us for any further assistance.

Thanks & Regards
Deepak. N
FIL-Customer Relations
Toll Free No[protected] BSNL/MTNL[protected] Add STD code of your state capital.
________________________________________
From: Deepak, Nagaraj (N.) On Behalf Of President's desk, From (.)
Sent: Wednesday, November 30, 2011 5:02 PM
To: 'Inderpreet Singh'
Subject: Reply from Ford India[protected]
Dear Mr. Inderpreet Singh,

This is subsequent to our earlier correspondence regarding your vehicle bearing VIN number MAJ1XXMRJ1BE40383.

Further to our telecon we had with your goodself today, we are in touch with our dealership and with our regional team regarding the concern raised with us. We will revert you back at the earliest.

We request your cooperation in this regard.

Assuring you of our best services and continuous support at all times.

Thanks & Regards
Deepak. N
FIL-Customer Relations
Toll Free No[protected] BSNL/MTNL[protected] Add STD code of your state capital.

________________________________________
From: Inderpreet Singh [mailto:[protected]@hcl.com]
Sent: Wednesday, November 30, 2011 3:08 PM
To: Inderpreet Singh; President's desk, From (.); Abesheik, H (H.)
Subject: RE: Reply from Ford India[protected]
Hi –

This is my 2nd reminder. Please provide an update on the concern mentioned below asap.

Thanks.

Inderpreet Singh
Senior Test Engineer
Government Solutions Group - iGOVERN™ Practice
HCL Technologies Ltd.
Plot No.: C-1, Sector – 34, Infocity, Gurgaon - 122002, Haryana (India)
Mob: +91-[protected]
www.hcltech.com
www.hcl.in

From: Inderpreet Singh
Sent: Monday, November 28, 2011 4:51 PM
To: 'President's desk, From (.)'; '[protected]@ford.com'
Subject: RE: Reply from Ford India[protected]

Hi Abesheik –

Thanks for acknowledging the apprehension shared in my last email below.

Please provide an update on the concerns mentioned below.


Thanks & Regards,

Inderpreet Singh
Senior Test Engineer
Government Solutions Group - iGOVERN™ Practice
HCL Technologies Ltd.
Plot No.: C-1, Sector – 34, Infocity, Gurgaon - 122002, Haryana (India)
Mob: +91-[protected]
www.hcltech.com
www.hcl.in

From: Abesheik, H (H.) [mailto:[protected]@ford.com] On Behalf Of President's desk, From (.)
Sent: Friday, November 25, 2011 6:05 PM
To: Inderpreet Singh
Subject: Reply from Ford India[protected]

Dear Mr. Inderpreet Singh,

Thank you for contacting Ford India.Greetings from our President.

We are in receipt of your mail addressed to our Managing Director.

We appreciate the time you have taken to write to us regarding your vehicle bearing the registration number PB-10 DC /TEMP/[protected]. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.

We would revert to you after we receive relevant information from our dealership. Your concern number is[protected]

Assuring you of our best services and continuous support at all times.

Thanks and Regard,
Abesheik.H,
FIL - Customer Relations,
[protected] BSNL/MTNL[protected] Add STD code of your state capital

________________________________________
From: Inderpreet Singh [mailto:[protected]@hcl.com]
Sent: Friday, November 25, 2011 4:00 PM
To: md.[protected]@dealerconnection.in
Cc: President's desk, From (.)
Subject: Unattended Complaint Regarding Tyre fitted in Ford Figo
Hi -

Respected Sir –

I want to bring to your kind notice, a complaint regarding the Car detailed below :-

Owner Name: Inder Preet Singh
Vehicle Number : PB-10 DC /TEMP/[protected]
Engine No. BE40383
CHASIS No. MAJ1XXMRJ1BE40383
Purchased From: Bhagat Ford Ludhiana
Date of purchase: 19th June 2011
Model - Ford Figo Titanium Diesel

Ford Figo Car having above details was fitted with 14 inch Good Year Tyres ( Tubeless - Size 175/65 R14). One right rear tyre busted from 3 different place on highway at the same time considering the fact that the car was driven for ONLY about 5000 KM at that time. Air pressure was as prescribed. This Good Year tyre had a serious underperformance issue and posed a life threat to me including my family.

On taking up this issue with the Bhagat Ford Ludhiana, I found no listener of the issue and on insisting after couple of hours they agreed to consult Engineer from Good Year, and asked me to wait for 1 week as the engineer visit on Tuesdays only. I received no feedback from Bhagat Ford Ludhiana regarding the inspection status of the tyre. The Tyre till date has not been sent to the Lab for Inspection and is still lying with Bhagat Ford.

Tyre is still lying with Bhagat Ford Ludhiana unattended. Please find the Repair Order details below –

RO No. ROABB110670A
RO DATE and Time: 28/10/2011 17:20
Promised Date and Time: 29/10/2011 18:00

Considering the long relation with Ford as we have half a dozen Ford Cars in the family, I except Ford will live up to their name and abide by Service Pledge. As a satisfactory response, at the minimal, the burst tyre should be replaced and the running 4 tyres should be thoroughly inspected so as to ensure safety to my family and myself.

Looking forward to the fitting and prompt response.

Thanks & Regards,

Inderpreet Singh
Senior Test Engineer
Government Solutions Group - iGOVERN™ Practice
HCL Technologies Ltd.
Plot No.: C-1, Sector – 34, Infocity, Gurgaon - 122002, Haryana (India)
Mob: +91-[protected]
www.hcltech.com
www.hcl.in

Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]

Ford — TYRE Defects

i can purchase ford endeavour and mrf tyre are problem create please don.t ignore my complant name.nakul cont.[protected] please call back

Hello,

I want to file Complaint against ford India . My Ford Figo Diesel ZXI was running fine until last week when I was travelling to Amritsar .Suddenly my car broke down at Ludhiana, We towed the Car to nearest ford Service station Bhagat Ford . They told me your car will be ready by EOD but nothing happened during a week time and my Car is still lying at Bhagat Ford Ludhiana .
Now the Reason they are giving is "your car is under Diagnosis by ford, We are waiting for response from Hotline"
This is what I am hearing from past 10 days . My car is under Extended warranty but Hotline is still not Approving the Repair as they want history of my Car Servicing and Repair .
I gave some servicing papers which i had with me but still they are asking me to provide more
My car used to be serviced at South City ford Noida always which is not operational from past 8-9 months and new showroom has come up as a replacement .

Now my concern here is if I don't have all servicing papers, Ford India Cant provide the Papers from there own records.
Such a huge global giant does not even have a Central database where they can keep record of all cars ?
Why they relying on customers to get the history
My extended warranty is getting over this month end and I strongly feel ford is wasting time till then so that they can have valid Reason .

My Ford complaint number is[protected]
MY CAR NUMBER HR01 AB 3184

Waiting for some positive response
Regards
Mayank
[protected]

Hello

Same happened to me today last week of April 2014 while i was coming back from Hubli to Bangalore. Cars front Tyre burst (left
side) I was travelling with my family and The car was moving in 85 KM/hr suddenly the Tyre burst
and sidled away hitting the barrier. Luckily all are safe and I thought GOOD YEAR ...does meant that every thing will be good.

MY CAR NUMBER IS ... KA04 MK 480

SANKHLAINDUSTRIES
BANGALORE
[protected]