[Resolved] Futurebazaar.com — Fraud online company | |
Hi With reference to my order placed on 17 March 2009 vide order no. [protected] for Nokia -CK-7W Advanced Car kit with Future Bazaar id 1008330 . On 19 th March i got confirmation from Future Bazaar that this order is confirmed for which my credit card limit is freezed for that time ive mailed them . & i got confirmation that this product will be dispatched to you wit in ten days . On 24th March iam getting mail that This order stands cancelled, Due to incorrect information posted over your website If the incorrect information posted on your website why you people sending confirmation email . Mail attached below for further reference Dear Sandeep, Greetings from www.futurebazaar.com. With reference to your below email, we are glad to confirm that order number [protected] for “Nokia -CK-7W Advanced Car Kit” is successfully registered with www.futurebazaar.com on 17/03/2009. The delivery time for the product you ordered is 10 days. Please be assured that the order will be processed and delivered on or before the specified time of delivery at your shipping address. Assuring you of our best services. If they have freeze my card account /Making that item availble on website/ Confirming customer . Why not we shall be entitled for that product Please advise what shall we do so that innocent customer would not be fooled like these business monsters . I need lawfull justice over the same . Please help me Regards Sandeep Malhotra [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Dear Mr. Narayan,
This is with reference to your order number [protected] for "Nikon CoolPix L22 12 MP Digital Camera".
I am extremely sorry to mention that the processing and dispatch of your order was unfortunately affected due to the tremendous response of said product. We had coordinated with the brand to arrange additional units however were unable to arrange the same and hence have gone ahead and cancelled the order.
As discussed, I confirm that the amount charged to you against the order has been refunded from our end. Let me assure you that the refund amount will reflect in your forthcoming card statement.
Kindly appreciate that what happened in your case is not typical of FutureBazaar level of customer service. You are a valued customer and and we will drive to ensure that such inconvenience will not be repeated in the coming time. With confidence that you would give us second chance to prove ourselves I apologize once again for the entire episode.
Best Regards,
Aditya Pathak
This is with reference to your order number [protected] for "Nikon CoolPix L22 12 MP Digital Camera".
I am extremely sorry to mention that the processing and dispatch of your order was unfortunately affected due to the tremendous response of said product. We had coordinated with the brand to arrange additional units however were unable to arrange the same and hence have gone ahead and cancelled the order.
As discussed, I confirm that the amount charged to you against the order has been refunded from our end. Let me assure you that the refund amount will reflect in your forthcoming card statement.
Kindly appreciate that what happened in your case is not typical of FutureBazaar level of customer service. You are a valued customer and and we will drive to ensure that such inconvenience will not be repeated in the coming time. With confidence that you would give us second chance to prove ourselves I apologize once again for the entire episode.
Best Regards,
Aditya Pathak
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Futurebazaar.com — fraud
I had placed an order for Nikon 12MP Camera on 5th Dec 2010 through my credit card on futurebazaar.com. My order no is [protected].I had received the camera accessories on 13th Dec. Before that I had complained to future bazaar regarding camera status as it showed in their website under order status as "In process "The complain no which is 590141.
I received a reply from Shweta Agarwal from Futurebazaar on 13th Dec stating the camera is not readily available & we are arranging for the same & the same will be dispatched on or before 17th Dec. To my utter surprise I received a call from one of the executives from futurebazaar on 18th Dec.& was shocked to know that the camera is not available with them & they cannot deliver the same. As per the executive the money would be refunded to me & the accessories which I had received it earlier will have to be returned to the nearest Big Bazaar or Pantaloons showroom. This is not acceptable at all.
I have a serious doubt on the credibility of this company with following points unanswered
1. When futurebazaar.com doesn't have the product in hand they should not advertise & make fool of the customers.
2. They are cheating on the consumer by taking the money & keeping the same for longer run & then informing the customer of refunding the money. Probably they have started a new business of earning money through interest of the customer’s money in this way.
3. I strongly believe its responsibility of the company to arrange for the product in whichever manner they can as it’s not my fault. If not they should compensate the customers by paying penalty.
4. They should not be allowed to advertise products for sale on their website if they don't have stocks.
5. While purchasing they don't even mention on the products whether it’s limited stocks or sold out.
I request there should be some strong action taken against them for cheating with public money & making false commitment. I will never buy any further product from futurebazaar & will surely start the campaign through my social networks & make everyone aware of their malpractices & at the same time request the other people not to get mislead by them .
Regards
Rohan Narayan