[Resolved]  Godrej & Boyce Mfg. Co. Ltd. — Poor Service by Maruti

To,

All Concern.

My car has been taken by oneup and returned same day. They have asked me to write in details what defects and short coming I have observed so that they can attend all the grievances.

I am really sorry to say that they have just cleaned the glasses and nothing else has been done. All the scratches are as it is……


This is the poorest possible services being rendered by a very reputed company like MARUTI SUZUKI…one can easily understands why the share of MARUTI SUZUKI is free falling. This is your poor services and nothing else.

I have no option left but to go to some higher forums.

One special thing is that they have not spared the insurnce company they have charged the company Rs 7500.00+ but not given the benefit to their customer, they are minting money this way. Really shameful.

I have lost all the faith in Maruti Suzuki.

Kazmi
[protected]
[protected][protected][protected][protected]

From: [protected]@maruti.co.in [mailto:[protected]@maruti.co.in]
Sent: Monday, July 27, 2009 2:40 PM
To: [protected]@godrej.com
Subject: RE: Enquiry About Service/Problem in Vehicle CRM:[protected]

Dear Mr. Kazmi,

Thank you for visiting our website.

Being a customer focused Automotive Product/Service provider, it is our prime objective to provide the best of our services to all our customers at all times. We at Maruti Suzuki believe in customer delight. Please be assured, that we are committed to providing you and all of our customers with the highest standards of service in the industry.

However in order for us to track down the exact area of concerns and assist you effectively, kindly provide us the following information:


Ø Car Model & Variant (Maruti Suzuki WagonR AX / LX / LXI / VXI / VXI-ABS / Prima / Duo LX / Duo LXI).


This will help us to resolve your issue at the earliest.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

From: [protected]@maruti.co.in

Received: 7/25/2009 3:44 PM

To: ATM Queue

Subject: Enquiry About Service/Problem in Vehicle

Dear Admin,

KA Kazmi has posted enquiry

Name KA Kazmi

Email [protected]@godrej.com

Address 114, Haider Mirza Road, Golaganj

City LUCKNOW

State UTTAR PRADESH

PinCode 226018

Phone Number [protected]

Model Maruti WagonR < /tr> Registration Number UP32 BV 2199

Enquiry About Service/Problem in Vehicle

Enquiry

Dear Sir, I am an owner of Wagon R, I have sent my Wagon-R for body repair (accidental) purpose to your authorized service provide ONE UP motors at C-16A, Transport Nagar, Kanpur Road - Lucknow. The quality of services are very poor, they have painted right side of my car and left backside scratches as it is, The paint they have sprayed has covered entire right side and front glass, making front view hazy. I have observed the back scratch at the time of delivery which they said, "OK we will do it in next few days" and they left the vehicle with me. When I left my office for home it was raining so I used the wipers I observed that wipers were making a lot of hissing sound (the glass became hazy too) then I came out and swiped my hand on front glass there I felt that a layer of very minute sand is permanently stuck there. I strongly object this kind of services and attitude by Maruti authorized service provider. My car must be in OK condition as soon as possible because it becomes difficult to drive in night due to haziness of front glass. It is raining season here and any time I may meet an accident due to this haziness. I have paid Rs.1003.00 vide invoice no. BR09001907 dt. 20/07/2009. Date of vehicle Given:- 17/07/2009 Date of Delivery:- 21/07/2009 Job Cards No. JC09002919 Vehicle registration no.: UP32 BV 2199 Hoping for a positive response.


Thanks & Regards,

KA Kazmi