[Resolved]  Godrej & Boyce Mfg. Co. Ltd. — non refund of booking amount

Address:

Howrah, West Bengal

A couple of salespersons from Godrej & Boyce Mfg. Co. Ltd., Appliance Division, were holding a promotional camp at Buxarah Market, Howrah on 25.10.2010. They convinced me that they were offering the lowest possible price, as they were the company appointed direct sales people. After quite a lot of cajoling and coaxing, they ultimately succeeded in getting my signature on the contract paper for purchasing a 231 ltr. double door frost-free refrigerator (Model No. GFE 25 BZ; Colour: Orchid Steel) for Rs 16,198. For some unknown reason they refused to receive payment by cheque though in the contract form it was clearly stated:’only cheque payments accepted’. They took the booking amount of Rs.500/- by cash gave me the receipt. Returning home, I decided to check the ongoing market price of the booked model at reputed appliance stores. The very first enquiry call landed huge blow on me as I was informed by GREAT EASTERN APPLIANCES , Dalhousi,(Kolkata,W.Bengal) that the price was in fact Rs. 14,500/-. Immediately I called back the salespersons, reported the price, and instructed to postpone the processing. The very next day I myself went to another store namely GREAT EASTERN TECHNOCITY, Shibpur (Howrah,W.Bengal) and found the same price of Rs. 14,500/- on offer. Then and there, I informed one of the salesmen involved, about my decision to cancel the purchase order and also instructed him to refund my booking amount. However, ever since he has been avoiding me. I seek immediate intervention by the responsible authority. The salespersons are: i) Prabir Das (Contact No. [protected]) ii) S.Debnath (Contact No. [protected]). Salesman Code No. 389. Application No. is 1295963.