[Resolved]  Godrej & Boyce Mfg. Co. Ltd. — Continuous disturbance for AMC rather than proper service

Address:

Kolkata, West Bengal

Date:28.03.2014 I purchased a Godrej Split AC ( Model-GSC 12FG7 1.0 Ton, Colour-OMG) on 25.03.2013 from Great Eastern Trading Co., Sinthi More Branch, Kolkata-700036. Cash Memo No.-13/1213/20661 The AC had been installed on 09.04.2013. The Technician kept the outdoor unit on the grill of Balconi without proper fittings. The unit was remained floating on the grill. Later on I found vibration of the outdoor unit and noisy sound. Then I complained to the service provider for that noisy sound and the services provider over mobile No.-[protected] told Rs.1200/- to be paid for reinstallation at other place including gas filling charge Rs.400/-. But I was no willing to pay the gas filling charge since it was the duty of the Company for proper installation. Later on after complaint to the phone No. [protected] on 18.04.2014 one Mr. Rakesh ( Mobile No.-[protected])came and reinstalled the outdoor unit at the parapet wall without gas filling. He took Rs.750/- as the charges for the fittings plate. From that period I am annoyed with the Company Godrej, because the company did not properly reinstall with gas. Previously service provider told during shifting of outdoor unit some gases will be exhausted and further gas filling is required during reinstallation. I purchased Godrej AC, because previously I purchesed a Godrej refrigerator and I did not find working problem. Then from two months onward of the purchase of AC, the Company/ Dealer/ Agent or Licencees of Godrej started disturbance from various phone numbers for advance AMC with discount. I told them not to make any further phone call for AMC and in any condition I would not make AMC with Godrej. But still they are disturbing me three to four times every month. Every time I tell them to make a note that I would not make AMC and also I tell them not to phone in future for AMC. But till now I am getting phone call from various numbers for AMC. Yesterday on 27.03. 2014, I got phone call from number[protected] Last week on 22.03.2014, I got phone call from number [protected] Last week on 21.03.2014, I got phone call from number[protected] and this way for AMC by any means. Since I am not satisfied with installation, I will no maintain any relation with Godrej and in future I will not purchase any Godrej products. But the the Godrej people are still disturbing. This is the present standard of the Godrej ? Yours truly, Bimal pal 14M, Center Sinthi Road Flat No.-3D, Kolkata- 700050 Mob: [protected] Email: [protected]@yahoo.com