[Resolved]  Godrej Refrigerator — Replacement Request

Dear Concerned Manager

There is no response from your end for problems raised by me. I have spoken to your call centre with Mr.Sachin meanwhile. Still there is no response upon his assurance that the problem will be addressed on 17th.

please treat this as my final reminder to you for replacement of the refrigerator. If there will be no response this time also, I shall have no other alternative but to raise the matter before appropriate forum.





On Sat, 15 Aug 2009 11:44:49 +0530 wrote
>I am yet to get any response from you till date. I am facing trouble while operatiing the refrigerator.

May i request Godrej to be more proactive towards customers complaint.


On Fri, 14 Aug 2009 00:49:30 +0530 wrote
>To
>The Manager Service
>
>Sub : Refrigerator
>
>Dear Sir,
>
>I Subrato Roy Choudhury had recently purchased 1 No.Godrej Refrigerator from your dealer M/s Khosla Electronics Pvt Ltd. 110, Raja S.C.Mullik Road, Kolkata 700 0047 vide their Invoice No.6143 dt..08/08/09.
>
>While your executive (Mr.Somnath) from your agency M/s S.S. Enterprises, 19 Keyatala Road approached us for Demo on 10/08/09 (Service Order No.666207 dt 09/08/09), we have complained to him that there are few faults in the refrigerator like area of the body in between two doors are getting wet heavily while refrigerator is on and that the top of the crisper (where vegetable are kept) is getting watery which we have never experienced before.
>
>Mr.Somnath said that first of all the body getting wet is due to climate and they can not do anything about it and that in the crisper we need to keep a towel at the top which is required to be rinsed periodically to solve the issue. The answers were an absolute shock to us as we were thinking that whether we have purchased a Godrej product or a head ache. If this is the way to get rid of the wet vegetable crisper top then probably Godrej would have supplied 1 set of towel with the product.
>
>Next day, I had put up another complaint to your agencys helpline number. On 12th another Mr.M Dutta approached (Service Order No.666771 dt 10/08/09) and had also not done anything except given us a much better advice that instead of towel we may use few news papers to sort out the issue.
>
>I write this mail to you and put forward my complaint for immediate replacement of the refrigerator as this one is a defective piece. We have been using refrigerator not less than last 30 years and have experienced various manufacturer starting from Godrej, Voltas, Samsung, LG but never had faced such a situation.
>
>I hope that my request will be taken up and replacement will be done immediately.
>
>Thanking You
>Yours Sincerely
>
>Subrato Roy Choudhury
>G-8, 131 Baghajatin, G Block.
>Kolkata 700 086
>Phone [protected].
>
>