[Resolved]  GTPL Broadband — Poor quality and bad services

telephone and broadband services — POOR OPERATIONAL STANDARDS AND HORRIBLE QUALITY OF CUSTOMER CARE

POOR OPERATION STANDARDS AND HORRIBLE QUALITY OF CUSTOMER CARE



It is submitted that on 18-12-07, a so-called agent from the Airtel office visited our house to collect the amount of bill due on the above date . He, as usual, collected a cash amount of Rs 1942/- and provided receipt numbered 47573 in return which also bore the hologram of Airtel.

Within 3-4 days my phone connection including the broadband services was disconnected. After meeting the concerned in charge at your office situated at Krishna Plaza, Meerut my connection services were resumed. It was there only where I came to know that one of your employees retrenched from airtel was involved in the fraud and absconded after collecting bills in cash from a number of customers in the vicinity of Mangal Pandey Nagar . He is of late said to be in police custody as per the information obtained from your above office.

In spite of the above facts and paying my telephone bill well in time every month, my broadband services have been disconnected every now and then since last December.
Even the past months bill amounting to Rs 1360/- have been paid well in time on 6th of March’2008.

During all these months I have been calling and even meeting your employees at your office for the above restoration of the services but in vain.

I have called and explained the same to at least 50 of your customer care executives. Every time I complaint number is issued to me and I am assured of getting back the services . It has happened that my broadband services have resumed for a few hours and some times even for a couple of days but have been disconnected after each such occasion. The customer care response is that my connection have been barred from “higher levels”. No person, including the customer care executives and office employees, has the clue what are these “higher levels”.

In the above process apart from numerous customer care executives, I have met or spoke to the following persons .

Mr. Ashish, Mr Tejbir, Mr Martini all from Meerut office.

Mr. Manish, Mr. Tarun from Delhi Office.

I am very disappointed over the overall care shown to me by Airtel, despite that I am an Airtel customer since past few years. I wonder that even after paying all bills in time ever since I have your connection I had to encounter the above mental harassment . The funny part is that my ISD, STD, and local telephones services were in place during all this period. The common sense says that if I had been wrong on my part then you should have disconnected all the services all together, why only broadband services. When I bear the original receipt of the disputed bill, what is my fault . If somebody has acted recklessly in your company why should a customer suffer for that . Moreover why no action was taken on all of my complaints and why no body thought about removing grievances of their customer?

The answer is simple in front of me. Nobody at Airtel is bothered.

I too work in a Multinational company and I know how important it is to value the customer . We are taught that a satisfied customer brings two more customers with him but a dissatisfied one takes ten out of the existing ones.
But Airtel seems to be in another pursuit.

If I have done any wrong or any bill is due from my side then I must me told . Your executives are simply registering my complaints till date, even maintaining that my complaint is genuine, but not getting it send across the concerned authorities.

I have decided to call off my Airtel Connection, the application for which I have already put forward one day back . It will be definitely in my interest to end all relations with Airtel and save myself from further mental harassment .

My purpose to write this mail is to get some one at the top in Airtel, who might be just awake, to look into the matter and let not other affected customers to follow suit.
I believe that there is always some one at the top who takes care of any carelessness shown towards the staff at the lower levels. In fact a good corporate is always up to save its customers. I hope Airtel becomes one too.

Thanking You,

Ritesh Kaushik

[protected]

On behalf of Mr Mahendra Kumar Kaushik
[protected]
Airtel No: [protected]

663/2, Mangal Pandey Nagar
University Road, Meerut city
UP - 250004

Dear Sanajy Ghelani

U can arrive to consumercourt along with maxum documantation and photo copies and surely you would be helped and will surely ger Rid out to the case.

The wired connection method is totally illigal and against law.
Ask your society for NOC documents details.
And AC supply cannot be impliemented untill unless seperate cabin and Torent Power Certificat in public area.

U Can be compenciated highly

best of luck

Dear Sir

Subject : Feedback for GTPL Complaint

Finally I have received service form Technical executive and it seem that the problem is been resolved.

On 28th Feb & 1st -2nd March Your Tech. support Engineer Mr. Sujit & Mr. Soheb visited my place and also did some technical improvement.
From that day on words I have not received network unplugged problem anymore.

Yesterday Mr. Ramesh have visited me for feedback of existing problem.
He told me that all necessary improvement have been done to resolve the problem permanently & also committed that such in-convince will not occur again in future.

I Hope I would receive support instantly if any technical problem occurs.


Reguards

Sanjay R. Ghelani (The Complaner)

Hi All,

USERNAME : mukund_ce
AREA : ODHAV

I have a same problem as Sanjay Ghelani has !!!
They didn't gave me rent of their switches and hub also. (For Whole 6 months)

Final word from me :

"Never Never Never take service from GTPL". Believe me it's beneficial to you.

GTPL Broadband — refund bcoz not install

in march 25 2009 i have given ch.to gtpl for connection + six month rent. they have promise to install within six days but they were fail to do that. so i have ask for erefund its also not given till today . hopeless administration and bogus company

Even I have suffered the same from the hands of GTPL.
Every other day I get the error 678. Whenever I call the customer care executives, they give me a complaint number and solve the problem in 1 day..
But the same problem arises again and again.
Misguided by there representatives, I bought their 1 year plan and have been suffering since the last 10 months.
And this guy ABHISHEK.. he does not have manners to talk. Worst person I have ever come across in my life.

They have even installed their SWITCH on my terrace and not paid for it since the last 3 months!!! and there is no one in the customer care to listen to this complaint of mine.

I am fed up of such a service. and would never suggest anyone to buy their connection.
CHOR COMPANY hai .. CHOR LOG baithe hain

gtpl is a bed & poor servise

It is regetfully said that the service provided by the GTPL broadband is very bad. Everytime, we are complaining and complaining on phone. But no response is shown by the GTPL broadband. And Xth Pass engineer comes everytime and says that there is fault in the cable system or there is no light. What the hell system is? Everytime, it shows GTPL is "unplugged" or "Unable to connect" "redialing". What is this? And you take money from the customer in the advance. And instead of providing service to the customer, you are harrassing. On 25 th June, 09 I have taken the internet connection( Unlimited Plan - 128 kbps) from your GTPL broadband and since then I am fed up. And I have spent lot of money on phone for making complaints. Who will pay that money and moreover for the harrasment your GTPL broadband doing with us. Our neighbour has also taken the connection of GTPL. Yesterday night his connection was on and our connection was not coming. What is this??????????????????????. Everytime they give complaint number & number. We don't want complaint number. We want to solve our problem immediately. We will not tolerate this harrasment. If any immediate action will not be taken by your GTPL then we will go to police station and consumer court. Do not take it lightly. We have not taken your connection for harrasing ourself or spending money to take your complaint number or bearing your illerate engineers. If you cannot solve our problem then we refund our money. We don't want your stupid services. You are cheating & befolling your customers. Take immediate action or refund our money.

Reply me immediately that what action has been taken regarding my complaint on phones and last e-mail.My user name is ''virendraneetu". And taken connection on 25 th may, 09 - Plan 128 kbps.

hiiii aap logo ne english movie ki chanel ku nikal de uske karn to cable lagvaya tha to plese vo cannel lagva do aur natinal geogarphic aur discovery ko aage lado vo bahut peeche hae

Gtpl Connetion bad qualitey and bad servie and a aney information 2 change aney type changesh
very bad sevice.
My GTPL user id ashwinp

Guys thx for ur feedback. I was planning to take GTPL connection but ur service changed my mind.
Now i am not interested to take this connection.

GTPL People this is 4 u -- please improve ur service and standard otherwise you will loose ur customer day by day...

I had purchased GTPL BROADBAND at my home in manjalpur baroda and i had paid for 6 months This is the worst broadband of all...Never buy it Fibre optic technology is failed ..for them i got no refund also...

PLEASE DO NOT BUY GTPL...

pls give me the site to find out the user acount use.

your internet is very bad pls refund my payment
user id is jayvision

GTPL Broadband is very poor service in nadiad...
i have a connection of 6-256 kbps. but it is very slow service.
this connection will be needed waste of time and money...
in 256 kbps download speed is only 15 kb and other service
give in this connection 30 so very careful to use this connection.
Even I have suffered the same from the hands of GTPL.
Every other day I get the error 678. Whenever I call the customer care executives, they give me a complaint number and solve the problem in 1 day..
But the same problem arises again and again.
CHOR COMPANY hai .. CHOR LOG baithe hain...

pleaseinproveyourservicethatisgoodforyourbisunessinbaroda

I am facing similar problem in Cable connection.
I have given the compliant many times but they don't respond.
GTPL is very bad cable connection & Poor service.
Nagesh.N.Sanap
[protected]

Chor compeny nayhi pan badha bapu nu j raj chale 6.
jo compeny proffessionally chale to very good compeny 6?

i have also apply for new broadband connection of 256 kbps unlimited plan. i have apply for this connection on 7th february 2010 but till today any person not meet me for this connection so till today i cant get my connection.

i have already pay for Rs. 2630 cash for this subject.