[Resolved] GTPL Broadband — Refund of money

Tejas Bhavsar

from Mumbai, Maharashtra

Address:

Gujarat

This is regards to the payment that I have made towards the Internet connection for my (Tejas Bhavsar) house at Plot No:- 218/1, Sector:- 2/B. Ganbhinagar dated 01/02/2010 with the receipt no:- A, Invoice No:- 17529. I have been told to get the refund of the amount Rs 1655.00 for the internet connection that was technically not possible for your technician to provide through the cable. And few days after one of your representative came with the wireless device that I have strictly told him not to install as I am not interested in the wireless connection to which he replied that it is only for the trial and we will be giving you your money back in two days. This has happened on 23rd of Feb 2010. The connection which was done wirelessly at my location was not removed for one day and I have called the concern person to remove it immidiately. The connection was anyways removed and I was promissed to get my money back within 2 dyas and it is almost a month now. I have been trying to contact the local office of gandhinagar again and again but no one is replying me in a satisfactory manner and getting the unwanted excuses for the same. So, I request you to look into this and get back to me with the satisfactory reply.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

JalpaR

from Ahmedabad, Gujarat

Worst service every. they do not value the customers. they will call frequently for new connection or renewal but once they get customer they stop responding you.

jayeshl

from Nileshwar, Kerala

hi friend i am going to take internet connection from GTPL so can u please tell me how it is and is it relable for using internet connection they have diff plans now a day and i choose one of them which is 450 Rs. permonth and 550 installation charges and all with 2500 for 6 months ..
so can i go with this or not plz help me to choose internet connection for home at gandhinagar .
because in gandhinagar not a single internet connection is working fine and i m looking for best in price and also in speed

thanks
send me mail on
[protected]@yahoo.com

sindhu-123

from Ahmedabad, Gujarat

I am Sital Sindhu From"chh" type 68/1, Sec-30, Gandhinagar(Gujarat) Mob.[protected]

My Gtpl Network is not working within one month .i will informe customer care, but not batter reasons.

Pls check the Internet connection as soon as.

thanks

Sital Sindhu
[protected]

Yogeshavtani

from Mumbai, Maharashtra

Worst broadband ever. No response of complaints.
Every time your complaint will resolved in their system automatically without actual resolution of the problem. I have been complaining since 15 days daily till my problem is pending.

adixi

from Vadodara, Gujarat

Unable to view English News, movies and other channels

All the English News, movies and other channels are not telecasted. Even Subscriber application forms are also not distributed in our area. Please reply for the same.

Nareshaa

from Surat, Gujarat

I am using internet connection and facing frequent problems. I have faced 10 problems in only 4 months.
some time it stopped working after 1 hr only after solving the problem.

kashyapbhavsar's reply, Jul 4, 2021

Same problem we are facing since the connection done.

sandip_k08

from Ahmedabad, Gujarat

Third class service, third class customer support, I have used the broadband service for one month only and I have six-month plan, I have requested for the shifting to new house but they denied and also denying for refund and showing me company policy lollypop.

sandip_k08

from Ahmedabad, Gujarat

Kdpqtel

from Ahmedabad, Gujarat

Gandhinagar.. yogeshwer complex near city pulse..
Very bad service..
Complaint close automatic without informing and also no response on every call.. very bad servicd..

Harsh P Patel

from Ahmedabad, Gujarat

May I know how much rupees I will get back when I will cancel my gtpl broadband service

kashyapbhavsar's reply, Jul 4, 2021

You couldn't get any penny, because of their bullsh*t policy. We also want to change the connection but due to their bullsh*t policy, we can't get over this

vyasmayank

from Mumbai, Maharashtra

TOO MUCH WORST SERVICE... i want to cancel my gtpl internet connection, no valuable answer or service from custumer care.. please tell me process to cancle my connection

kashyapbhavsar's reply, Jul 4, 2021

"No cancellation and no refund"

This is the policy of them. We are still trying to cancel the connection for 6 months.

Khushboo131

Worst connection
I will never suggest gtpl broadband to any one even if they are giving it free. Service is really poor.

Khushboo shah 101

I bought a new connection on 27th November 2020, 100mbs for 12 months for rs 8000. the sales person took the money and just cable the thing it's been 12 days since my installation has not been done the person who is supposed to install the router has not came yet I called the sales person he ain't answering my calls and customer care is of no use they just repeat one thing your problem will be resolved but its been weeks no body came I want my money back.