[Resolved] Hathway Broadband Internet Bangalore — horrible service | |
I had a postpaid internet connection with hathaway and had been facing horrible problems .The bills never came to my residence.So every 2 or 3 months my connection used to get disconnected for non payment even without me receiving a bill / intimation about the disconnection.this kept happening for more than 8 months even after repeatedly complaining to customer care.Apart from that, Connections used to be down frequently down and if you speak to the customer care about it, the reply would be that it is down for the entire locality and not for me alone (they expect us to get consoled with that reply). -ve about Hathaway pathetic customer care poor internet connection connection would be down without reasons not worth the money paid although slightly cheaper than airtel or other private providers. I have changed my connection to Airtel broadband and until now i have had good experience with them although i pay slightly higher. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Hi i took hathway connection two days back, they toald me that they give connection with in 1 hr.There agent took money and they provided cable. From two days i am calling to there customer service people they are are telling at any cost by 5 pm aur 6 pm. And the person who took money is not ready to attend the phone also.I told them tha please give connection on sat -sun because we have office on monday. they are telling some different story when i shouted on them then they are telling that we can provide on week days.Its not there duty to inform that they will not provide on sun. this is really ridiculous they are cheaters.
my pilling plan is rs 787.00 256kp/sec but i am receving 128kp/sec, , i am complient costumer car but no acction plese help .. my costumer id -436075, , location -chennai anna nagar
Hi every body,
Never go for hathway internet connection, poor customer service.
Their technical people dont have any knowledge to fix a problem when the problem arises.
I have got a network connection from hath way for about 15days back of 128 kbps unlimited plan.
The network was very slow, i was getting lessthan 20kbps speed. after 5 days suddenly there was some problem in the signal so i was not getting any signal for the network, i have given a compliant and so called technical people are still working. still it is not resolved, every day i call the Customer case thy say it will be fixed by today. I have called at least some 30 times in this days to get this resolved, still not working.
So what i want to say is:
hathway is cheaper.. but if we calculate the no of days the network works and the amount of money we spend on the calling customer care, it will be double costlier than that of the tata indicom/ airtel's cost.
This is what i have learned about Hathway.
So please avoid Hathway, otherwise you will experience the same..
Never go for hathway internet connection, poor customer service.
Their technical people dont have any knowledge to fix a problem when the problem arises.
I have got a network connection from hath way for about 15days back of 128 kbps unlimited plan.
The network was very slow, i was getting lessthan 20kbps speed. after 5 days suddenly there was some problem in the signal so i was not getting any signal for the network, i have given a compliant and so called technical people are still working. still it is not resolved, every day i call the Customer case thy say it will be fixed by today. I have called at least some 30 times in this days to get this resolved, still not working.
So what i want to say is:
hathway is cheaper.. but if we calculate the no of days the network works and the amount of money we spend on the calling customer care, it will be double costlier than that of the tata indicom/ airtel's cost.
This is what i have learned about Hathway.
So please avoid Hathway, otherwise you will experience the same..
I have taken HATH-WAY connection (unlimited [protected]@ 550) just 15 days before, but now they have charged from me Rs.727 per month, I don't know why. I called their customer care many time, but they did not give me any reply yet ( WE WILL CALL YOU BACK ). Some CSR executive attitude also very poor, I don't know what should I do know. I think this is my mistake I have chosen this nonsense service. My name is PRIYABRATA DAS, ID is 580040.
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Hathway - Bangalore — Broadband connectivity problems!
They have done it again!Since last 3 months I have been receiving extra charges for usage exceed. When I first received such charge, I went to their office in HSR Layout and confirmed with their own employee that their system was messed up during a so called "upgrade". Then he checked the CMTS logs and agreed that the usage data was indeed wrong and generated a new statement. I cleared the amount then and there itself and requested him to send me the "Revised" bill as I suspected the new statement won't be synchronized and I might receive false statement next month.
Fortunately he agreed and sent me the statement! Since then I have been receiving false statements without considering revised statement and every time they agree to credit the amount next bill but fail to do so!
I am also starting formalities to go to CC today.