[Resolved]  Hathway Broadband Internet — Rude Customer Service

I have received a bill from Hathway Broadband Internet Services informing me that my Internet Subsription was due to expire on 2 February 2009 if payment is not made in time. The bill is dated 28th January 2009 and was delivered by the couriers on Friday, 30th January 2009 in the afternoon. The next day was Saturday followed by Sunday. When I called up the customer service on 2nd Feb. at 10.30 am wherein I was attended to by a male voice. I checked as to why should my connection be severed without even 15 days notice, he rudely hung up on me. I called up again this time to be attended by a female voice (10.38 am) when I requested I speak to their manager, she once again rudely hung up. The third time I called no one picks up the line for nearly 5-10 minutes. I need to know as to why is the billing so late - just 3-4 days before the subscription expires. Why is there no enough time given for payment, why should the subscription be ended abruptly without giving the customer enough time to make payment, especially if there is a sunday in between. AND ABOVE ALL IS THIS SOME KIND OF TRAINED BEHAVIOUR THAT THE CUSTOMER SERVICE PERSONNEL RUDELY HANG UP ON THE CUSTOMER IF THEY CANNOT HANDLE A QUERY. SINCE BOTH PERSONNEL DID THE SAME THING, I PRESUME IT IS EXPECTED COMPANY BEHAVIOUR. Could I Request a claification please? Could you adivse as to where should I take my complaint for rude personnel behaviour?