[Resolved] Hathway Broadband Service — Very poor customer support | |||
Hathway really does not support its customers. I have lodged the complaint regarding the ON and OFF of the internet service. When asked the agent said it was a problem for their end. The SERVER had an issue. When called for help NO help was provided. The connection is still ON and OFF. I want a permanent solution for the issue. The complaint has been lodged 7 days back. Complaint number 7650101. Had called the customer service number[protected] several times. But they have the same thing to say " your issue will be solved". But their is no response. Please Help.....Either I have to go for another broadband service or get this issue solved. The problem is I have to pay the deposit for a new connection once again. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Respected Sir,
I have an internet connection from Hathway at 40A/1 Shop No. 1 Ashok Nagar, P.O.Tilak Nagar, New Delhi-110018. My user id is gaurav_shivi. This is used in a Cyber Cafe. My package is 256 kbps and its download speed is 10-12 kbps. I have several complaints against poor download speed or poor browsing speed but in vain. They ignored all my complaints. I am very upset what can i do. Please help me to sort out my problum. I have one compensation of ten days of last month bcause i have faced this problum in last month. But from last week i faced the same problum. My internet speed is very poor or very worst. Please give me again seven days compensation or improve hathway's browsing speed or download speed because i am suffering again from seven days as speed is very slow and i am unable to attend my customers. I hope you will help me to sort out this problum. I will be very thankful to you.
Gaurav Arora
User ID : gaurav_shivi
40A/1 Shop No.1,
Ashok Nagar,
P.O. Tilak Nagar,
New Delhi-110018.
Mob. : [protected]
I have an internet connection from Hathway at 40A/1 Shop No. 1 Ashok Nagar, P.O.Tilak Nagar, New Delhi-110018. My user id is gaurav_shivi. This is used in a Cyber Cafe. My package is 256 kbps and its download speed is 10-12 kbps. I have several complaints against poor download speed or poor browsing speed but in vain. They ignored all my complaints. I am very upset what can i do. Please help me to sort out my problum. I have one compensation of ten days of last month bcause i have faced this problum in last month. But from last week i faced the same problum. My internet speed is very poor or very worst. Please give me again seven days compensation or improve hathway's browsing speed or download speed because i am suffering again from seven days as speed is very slow and i am unable to attend my customers. I hope you will help me to sort out this problum. I will be very thankful to you.
Gaurav Arora
User ID : gaurav_shivi
40A/1 Shop No.1,
Ashok Nagar,
P.O. Tilak Nagar,
New Delhi-110018.
Mob. : [protected]
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Hathway — Very Very Very Poor Customer Service
Though I already have an BSNL internet connection, I purchased another one Hathway Internet connection additionally on 18.07.08. The very next day on 19.07.08 I experienced lot of Problems. The connection could not be established. I tried lot of times and various options. Marketing people and Networking guys promised a very good transfer rate and customer support while taking order and installation. But I was disappointed & I was fooled on the very next day. I called upon the number[protected], [protected], customer care) they gave. They put on hold for about 7 mins. No one came on the other side. This happened thrice. Then I called the marketing guy who took the order. He is not at all willing to talk (may be the day I called falls on saturday). He promised me that he will call again shortly discussing with the networking engineers. I have not received his call. I expected this from his conversation.My suggestion on Hathway Internet Connection is
Very Very Poor Connection Establishment &
Very Very Very Poor Customer Service.
If anyone is planning to take an internet connection, be cautious and do not fall in the net spread by HATHWAY. If you opt for Hathway then no doubt you will also visit mouthshut to write reviews.
sureshbabu