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[Resolved]  Hathway — CUSTOMER SERVICE

I think hathway doesn't know how to provide customer service. i think there is no perticular system...its customer service is rediculous and sucksss........Even if anybody place a poll in world likw which is worst customer service then hathway will come 1st no doubt about it if you place a poll for good customer service then even hatway will not come that side there are far away to good customer service ......dont trust service enginners of hathway they told me they will provid internet connection with in 1 day but they didnt do that and they are not lifting my phones . i dont know if they will give my money back or not i think they will doing interest business with customer money ..after all shunting they will tell today will give sir like that but u cant find ur connection i[censored] logged a conmplaint in consumer form then they will tell service engineer has sumbit money jst 1 day back thats why from noonwarsd with in day we will provid like that they are best worst cheaters in the world never trust hatway customer service mans and engineers
Complaint marked as Resolved Aug 14, 2020
Complaint comments  4 Comments     Updated: ShareTweet


This is regarding my Renewal of your Hathway Account 775549, CITY- Mumbai, CMTS- DOMBIVALI.
It is disgusting to note that even after we inform Hathway persons to pick up the payment for renewal of account, they have not visited and now the services are disconnected.
When they approached me for connection, they have assured lot of things about service. But, practivcally when it comes to service, NOTHING IS PROVIDED ON SERVICE as a CUSTOMER SUPPORT AND TO THE SATISTACTION OF CUSTOMERS.
I hope they will visit to our residence to sort out the issue.
Hathway sucks. we are a corporate customer with ac # 1123954. Our net in the office has been down since 4 days. We have called at least 25 times and still no luck. We keep getting calls asking if the net is up. They promise to send a technician who never turns up. I ask for a manager and am put on hold and the manager never comes on the line. What a horrible service. Please do not get this service. You will repent always.


Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
I agree..they always promise to send a technician who never turns up.customer service is useless and pathetic
adrikahali23's reply, Apr 24, 2019
I have been asking for a technician for the last 4 days in Pune. They always promise that a technician will turn up but that is a white lie.pathetic and ridiculous customer service. Till now my issue is unresolved.
I have talked to atleast 6 customer service executives. still my issue is not resolved.It is very frustrating
Hathway Customer Care's response, Apr 24, 2019
Verified Support

Dear adrikahali23,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Hathway Broadband

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    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 22 2600 1306
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054