Hathway Complaints & Reviews

I am writing to formally address the issue o[censored]npaid rent for the server box installed at my premises. As per our agreement, GTPL Hathway is required to pay rent annually for using my electricity and space. However, no payment has been made for the past two years, and despite multiple attempts to seek clarification, I have not received any proper response or resolution.

I request immediate action on this matter and demand that the pending dues be cleared without further delay. If this issue is not addressed promptly, I will be compelled to escalate it further.

Kindly acknowledge this complaint and provide a clear resolution at the earliest.

I have initiated to get Hathway broadband connection, while registration i have paid Rs.2593 to hathway account(which shared by hathway) but after this they send mail like the transaction is failed.

Already 471 rs in my Hathway account. I informed them to activat. I informed on 05/01/2024 to activate my account. But still not activated almost 10 days. In that 10 days 250 mobile net. Please take action
My Hathway account number: [protected]

Adnaan Khan

To,
The Consumer Complaints Forum,

Dear Sir/Madam,

I am writing to formally lodge a complaint against Hathway Broadband regarding the unjust charging of ₹40 as a device charge on every recharge after one year of service, despite their policy clearly stating that the router/modem is free to use on an active recharge.

I have been attempting to resolve this issue for the past two years by contacting Hathway customer support multiple times. However, I have been redirected between different support numbers and have not received a satisfactory resolution. The billing customer executive insists that this charge applies if the connection is older than one year, contradicting Hathway's policy of free installation and free device use.

Additionally, I visited the Hathway customer care office and inquired about using my own router to avoid these charges. I was informed that their internet service would not work on any router except theirs, which seems unreasonable and restrictive.

I have been charged ₹40 on 9-10 occasions, amounting to a total of approximately ₹360-₹400 (tax amount is also charged on top of this but excluded in this because I'm not sure how much extra tax I payed), which is a substantial unfair expense. I request a refund of these charges and demand that Hathway Broadband discontinues this unjust device charge.

Please address this issue promptly to prevent further inconvenience to other consumers.

Thank you for your attention to this matter.

Yours sincerely,

Adnaan Khan

Hello sir, Madam,
My name is Faseeh. I reside in JP Nagar, Bangalore.
I use the hathway cable services and have been using since many years.
The card or A/C number is N[protected].
The local cable service provider, is not responding to my phone calls since 1 month.
His name is Elahi.
I need to get it recharged. Please support to provide any other contact number, to get the recharge support.
Or let us know, how can we get it recharged directly.
Please call back or revert as soon as the email reaches you.
My mobile number is [protected].
Alternate number is [protected].
Please let know, if any additional information is required.

Id 399rs it's suggested by your agent to activate but still they didn't activated and I'm frustrated already two they cheated this type now again they cheated it's affected by work for past two days I need penalty and activate by account in high priority or will raise complaint in trai about hathway

Sent Rs.399.00

From HDFC Bank A/C x0385

To HATHWAY DIGITAL LIMITED

On 26/12/24

Ref[protected]

Not You?

Call [protected]/SMS BLOCK UPI to [protected]

Hathway broadband is not working for many days

I am disturbed by your call center guys a dozen times daily requesting a resubscription. There has to be a limit to which you can push and disturb someone peace of mind for a stupid connection.

Number - +91-[protected]
Location - Hyderabad

Requesting you an immediate removal of my number from you daily reach out list.

I have discontinued the hathway broadband connection and returned the wifi device 11 months ago. But still, I am getting spam calls threatening me that if I do not return the wifi device they will charge me and take legal actions. Not only this but I am getting spam calls for their latest offer and they keep asking me to take a new connection.
For the last 11 months, I am get these calls every single day, which is really frustrating and is taking a toll on my mental peace.

We are facing issue with cable in a every month at least 15 days cable not working and after calling Heathway local office on phone not picking call only ringing or busy and not received any call back. After at least 50-100 call if their mood good they pic call. Engineer who came to resolved issue contact number also showing out of service when call next time.

Miserable experience from the team, being a renowned name in the business this is what we don't deserve being a customer of yours.
I informed multiple times i am moving out due an emergency and need refund of my rest amount as I have paid for 3 months and haven't used more than 15 days even but your support team is saying you can't provide a refund for the same and what to do even as I can't relocate as you don't provide services there. Everything goes wasted as you're saying to utilise so should I wait for 3 month to complete the utilisation and move out by then

Hello Hathway Support Team,

I am writing to bring to your attention two significant concerns regarding my experience with Hathway services.

Firstly, I must express my disappointment with the substandard support service provided via your helpline numbers: [protected] and[protected]. Despite numerous attempts to seek assistance, I have found it impossible to connect with an actual human agent. The automated IVR system is, to put it frankly, inadequate and unhelpful. As a valued customer, I expect better support when encountering issues with my service.

Secondly, I am experiencing significant problems with my internet connection over the past couple of days. The speed has been unacceptably slow, impacting my ability to carry out essential tasks online. Furthermore, I am troubled by the fact that the Hathway technician who installed the service changed the router login password without providing the credentials to me. This lack of transparency and accessibility to essential information is concerning and frustrating.

In light of these issues, I request your immediate attention and resolution. Specifically, I ask for:

1- Improved support service with options to connect to a human agent for assistance.
2- Investigation and rectification of the slow internet speed issue.
3- Provision of the login credentials for the router to ensure accessibility and control over my own network.

I trust that you will address these concerns promptly and effectively to ensure customer satisfaction and uphold the quality of Hathway services.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Hathway is a cheating company. I have broadband connection with Hathway. It works good most of the times, but some times the speed is very slow. its all can be ignored as a normal one, but the real problem is very frequent disconnection. In a month approximately 4 to 5 times of disconnection. I have raised this issue to the customer care. They are very cool in saying that it is a common and I will be given a compensation for those disconnection days. A request has to be raised for that, but that request can be raised only after the present disconnection is resolved.
After few days, I called again and raised the request for the compensation. After few days a person from technical team has called and enquired about the disconnection days. He said that compensation can not be given as the disconnection is resolved within 4 to 5 hours. I did not agree to it and he convinced to agree for the compensation for those disconnection days. Totally 6 days are eligible for compensation. He said that he is raising it to the concerned team for further approval and the compensation may be either by extension of validity days or reduction in next month billing. After few days, he called again and confirmed that 6 days are approved and bill deduction can be done at next month bill. I called after 10 days to know the bill deduction amount, they said it is not possible to confirm at that time and I have to wait until the last day of bill that is on 25th.
On 25th, they called and said that billing deduction is not possible, only service extension is possible that will be done in next month, so asked me to pay the full amount on that month (February). I called next week again to check the status, they asked me to wait for 1 week, Again I called one week they confirmed that no such requests are pending, I have to raise the request right from the beginning. After I explained all the issues refering to the earlier tickets, they agreed that extension request is exist, but they asked me to wait further 1 week. Now the time for the next month billing payment. I called them again to check the extension, they said extension is not possible, only bill deduction is possible for 4 days, that can be done in next month, so asked me to pay the full amount in March also and simultaneously they raised a ticket for bill deduction. I explained them that the compensation is not for 4 days it is for 6 days. After 1 week, a person called me and confirmed again that 6 days of bill deduction is approved and I will receive an SMS within 4 days containing the details of the deduction and payments. I have not received any SMS and called the customer care again. They asked me to call after 20th, so that they can tell the amount after deduction. I called on 21st and they raised another ticket[protected]W659381) to know the amount and told me that I will get a call from the concerned team with the details. On 25th April, since no one has called me, I called the customer care to know the amount, they said that I am eligible for bill deduction but the bill amount is not confirmed, so said that he is going to raise one more ticket that will be responded in 2 days. Since I don't want my connection to be elapse, I have to pay the full amount on 25th April also. Today 28-April, a person has called me and said that I am eligible for 6 days and it can be done either in bill deduction or service days extension and started talked as afresh and said that relevant ticket is raised only 4 days back. I don't understand why they are behaving like this. I conveyed her my inconvenience and their cheating behavior with false promises. She got angry on me as I convey my issues.

In the above message, I have skipped many further calls and tickets I raised during the past 4 months. The count of call would be around 50 times and the number of tickets would be around 10 to 15.

All my tickets are closed. All my calls are not answered by them properly. It is very rude behavior of the billing team while talking. Many times they say that they are billing and collection team, they can't help about this issue. My simple question was if a billing team can not handle my billing issue, who else can support on this billing issue (to know the bill amount for next month)?
Its all a cheating behavior. If a person cannot get the pre-agreed compensation for the consecutive 4 months even after making several followups through multiple tickets and phone calls, it clearly confirms the Hathway a FRAUD company.

The amount of compensation would be around Rs. 100, but the value of time I spent making requests and followups would worth to Rs. 10, 000/-

All my tickets are marked closed without even a resolution and no communication from Hathway. These are the ticket IDs with respect to this specific one issue: 25042024W713013, 21042024W659381, 24032024W278390, 16032024W141394, 11032024W065936, 07032024W002884, 24022024V797723, 15022024V677977, 05022024W530035, 02022024W474965.

Even I wouldn't have bothered much if they would have said compensation is not possible, but they said compensation is possible an approved, but to grant it they are cheating like anything. In-between they tried to reduce the days from 6 to 4. Some days they said no such request exist and it has to be raised afresh.

All these are CHEATING BEHAVIOR of HATHWAY and this experience make it to treat this a FRAUD company.

The WORST service by Hathway. I would strongly recommend the friends not to get into this trap of Hathway.

I have disconnected my hathway broadband connection and also returned router one month back.but still they are harrassing me by giving 5-6 call everyday and forcing to recharge.

I HAVE PAID RS 300/- AMOUNT FOR SHIFTING MY BROAND BAND CONNECTION. MY ACCOUNT NO. Receipt Number R[protected] Account Number [protected] Reference Number[protected] Payment Date 30-Mar-2024 15:30:28. Please attend the work immediately.

I Have paid for 6 months and decided to shift my house to a new location.

When i asked hathway to change it they informed they dont have network.

So the connection is closed at old house. and they are telling they dont have a policy to refund money.

I have only used for a month. so they need to refund me for the balance 5 months.

They are straight away rejecting and not providing me with refund.

My connection Number-[protected]

I have disconnected my hathway account for almost a year and returned their router too. Still, everyday I get calls from them for reactivation of the account. I often blocked many numbers but everytime a new number calls. I don’t want their calls to disturb me everytime.

I am writing to formally lodge a complaint against Hathway Internet Services regarding the unethical business practices and poor customer service experience I have encountered. Despite multiple attempts to resolve the issue directly with Hathway, I have not received a satisfactory response or resolution.

I am a active customer of Hathway internet service provider from 2019 or earlier. In June 2023 I renewed my plan to 6 month and they gave me 2 months free(60 days).

To provide you with more context, my current plan, which was supposed to be 6+2 months starting from June 9, 2023, had an invoice validity period from June 9, 2023, to December 8, 2023. As per the terms, an additional 60 days (2 months) were to be added to the plan duration. Until a few days back, the plan expiry date displayed in the Hathway app was February 8, 2024.

However, few days back, I was dismayed to discover that the plan expiry date has been modified to February 4, 2024, resulting in a reduction of four days from the initially communicated validity. This discrepancy is concerning, and it greatly impacts the value I anticipated from the subscription

Despite my efforts to seek clarification and resolution, my interactions with two customer service representatives were far from satisfactory. Not only they don't care and close all of my tickets neither providing any solution nor reaching out to me, however couple of executives assured me that 4 days will be added to my account on 28/01/2024 but till now this is not completed from Hathway's end.

Hathway's actions not only violate the terms of the agreed-upon service contract but also undermine my consumer rights to fair treatment, transparency, and effective resolution of grievances.

In light of the above, I kindly request your intervention to investigate this matter thoroughly and ensure that appropriate action is taken against Hathway for their unethical business practices and disregard for consumer rights.

Furthermore, I seek the following remedies:

A refund or compensation for the reduced validity period of my internet plan.
A formal apology from Hathway for the poor customer service experience and unprofessional behavior of their representatives.
Assurance of improved customer service standards and transparency in communication from Hathway moving forward.

I have enclosed copies of relevant documents, including my service contract, communication with Hathway, and any other pertinent information to support my complaint.

I have contacted customer service they made me pay 300rs for shifting my connection without checking wheter they provide connection in new address. I paid now they are rejecting my request stating my address proof was not according to their guidelines. I reached out to customer care again then they are saying they don’t provide connection in my new Address which is Sithalapakkam, Chennai, and told me to email help desk for refund the shifting amount taken by Hathway.
Kindly return the shifting amount to the original bank account.

I contacted them for shifting my connection to different location I even paid 300rs for shifting the connection but yet no response from them. They even closed my complaint raise without contacting me. Very bad service