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Hathway Complaints & Reviews

1.6
Last updated Nov 24, 2022
Complaints 6732
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Hathway reviews & complaints page 6

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My bank account nach debited 570 not any loan plz check my amount refund sir
before the day on 7th August 2022, there are 1 ACH debit from my account of 570,

However i have not taken any loan from there, i haven't registered in your website, but still they have deducted ACH from my account. so now i have registered due to you have deducted 570 rupees from in my account...
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Hathway had taken money to install new broad band connection, they have not installed it in assured time. Moreover the manager is not responding to the call. It is very urgent for me for doing job at home. They given fake assurances till get the money. So I need my money back. Please help me to get my money back. And take the action against them to don’t repeat to others.
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    My internet is offline since 26TH JUNE, 2022. Typically GTPL resolves complain in 48 hour. But when my router stopped working, they are not replacing it or not telling charges/ anything about it via email.

    I SAID THAT I WILL PAY RIGHT AWAY IF YOU SEND ME EMAIL, BUT THEIR MAIL TEAM IS DEAD OR TEMPLATE BASED RESPONSE BY BOTS ONLY. Sales team with no identity calls me to pay or forget it.

    I have raised so many tickets numbered - #18809122, #18578930, #18628241, #18618143, #18501456, #18501909, #18484066, #18483934, #18476397, #18436999, #18432719, #18411618, #19088952, #19089236, #19036034, #18916770 and many many emails.

    I am just devastated that how can be one company with crores of turnover so careless? NO LAW IS PERFECT. BUT I THINK GTPL IS ABOVE CONSUMER OR INDIAN LAW AND THEY DON'T FEAR ABOUT ANYTHING.

    Since it's my family that's suffering, i've no option but to buy an router. I HOPE THAT EMPLOYEES OF GTPL ARE GETTING THEIR CHEAP THRILLS by misguiding/fooling us.
    Hathway customer support has been notified about the posted complaint.
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      As per mentioned ticket no 19269868 is still not resolved however ticket status vis closed. How it's possible ticket is closed without solving the problem. Further my connection is still not working from 04/08/22 16:30. Further, when I raised query from app for the issue, app is not allowed me to raise query. I want close this matter urgently and three day extension. If you're not resolved this I abide to going legal way. Regards, Tarun Patel.
      Hathway customer support has been notified about the posted complaint.
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        Dear team, as per mentioned ticket no 19269868 is still not resolved however ticket status vis closed. How it's possible ticket is closed without solving the problem. Further my connection is still not working from 04/08/22 16:30. Further, when I raised query from app for the issue, app is not allowed me to raise query. I want close this matter urgently and three day extension. If you're not resolved this I abide to going legal way. Regards, Tarun Patel
        Hathway customer support has been notified about the posted complaint.
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          My broadband internet connection is not working since 11th July, 2022. I have booked complaint regarding this problem on 20th July, 2022, vide complaint no. 18943556. Same day I have received message claiming that, problem will be resolved in 24 hrs.

          As the problem was not solved after repeated calls on Helpdesk of GTPL, I have informed Appellate Authority Mr. Kamal Bhatia (appellateauthority.[protected]@gtpl.net) on 31st July, 2022....
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          I was not able to browse since 1day and customer care r not responding……The app Hathway is the worst app i have ever seen all the time i try to complain it says the system is down…… if the system is down 24/7..why do you need to will help 24/7……i m unable to contact any customer services….if nobody is gng to response to this aswell i m going to change my boardband network….Thank you...
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Hathway — Broadband Internet - When recharge plan activating same day itself before expiring the old plan.

          I am holding Broadband internet connection in Hathway.

          Last month Jun my plan is about to expire on Jun 22 and my new plan should start from June 23. I called your customer care executive and asked when i should recharge she told me that you can recharge on June 22 as per her suggestion i have recharged on June 22 and the plan got activated from same day itself instead the new plan should start from June 23 becasue of this...
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          Wifi is not working. And when we try to contact them on their given customer's number, they are telling that there's some technical fault going on....
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          I have terminated my hathway broadband connection in Chennai 6 months back due to relocation to a new area. Since then I have been getting frequent calls and text messages from Hathway executives regarding the new renewal offers. I have requested to people from Hathway customer care regarding this matter and they have responded that my number has been placed in DND. But I am still getting calls and messages from hathway and I dont know how...
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          My hathway internet doesn't work for atleast 15 days a month. After filing an issue, i receive a complaint number, but without even solving it they close it from their side. In 2022 i have filed almost 10 complaints but everytime it is the same.

          I have purchased a subscription for 50mbps but i am not even getting 5mbps speed...
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          I have been receiving 5 to 6 calls and multiple messages everyday to renew my account even after informing the customer care that I am out of town for few months and will be renewing once I am back. But due to the constant call and torture of renew calls and no solution from their end of not to call even after assuring me that there will be no calls, I have applied to discontinue my account after 15 years. Now even after discontinuation I...
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          Even after disconnecting getting multiple calls from hathway for disconnect. Going through lot of stress because of this. They are playing with people
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            I use hathway internet connection in bangalore. Due to covid-19, i stuck in my hometown and waiting for situation to be normal and restrictions lifted to travel, till then i dont see any reason to recharge my internet connection as there is none to use it.
            I explained the same to hathway and they acknowledged, still i get multiple calls daily from hathway customer care to recharge my account. I even asked them to deactivate/surrender...
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            I have disconnected the hathway broadband because of relocating to my village. I have called to customer care to stop the service but daily 3, 4 times i'm getting calls and sms from hathway stating that we're providing offer please do renew your account. How to stop this calls and sms? Do i need to come to your capital office and give you a written statement? As per your guidelines i reached customer care and informed to stop the service....
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            Hathway calls me more than 10 times a day even though I asked them not to do so. I've already informed them that my connection has been terminated. They have even taken their assests (modem) from my home and still I get so many calls everyday to activate the connection. I have told them multiple times that I don't want to do it. Still, every day from different unknown numbers I get call and they repeat the same things. I have submitted the...
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            I have changed my adress but it is showing old address which we are stayed past.i want to change my address there is no response from the team
            Hathway customer support has been notified about the posted complaint.
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              No response after payment done'worst management and no help from backend team...
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              I created a termination request and reached out to customer care for collecting the modem back.

              But no response I got so far on the account termination process...
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              By july 17th my broadband has finished and i have to disconnect the broadband service since im shifting from the current address . Its been 2 weeks people from hathway has called me 5 tor more times a day asking me to renew the plan and i tell them that i need to stop the connection or else i will be getting due for the days i have not used . its been weeks i havent had any progress in my issue .Hathway customer care is the worse and they...
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