Claimed

Hathway Complaints & Reviews

www.hathway.com

1.5

Updated: May 5, 2025

Complaints 6942

Resolved

2007

Unresolved

4935

So far, so good. Hathway is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Hathway will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Hathway

Having problems with Hathway?

File a complaint and get it resolved by Hathway customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Hathway

Recently resolved complaints

View all complaints

Connection Shift denied

Payment failed status but amount deducted

Genie - most of the channel is not working

Billing related hathway account not active even after making payment

Most useful reviews

harassment / torture

Delete my hathway account

Refund after cancellation of Hathway broadband

Termination of Broadband connection

Need invoice copy for last payment

Featured stories

Internet not working they are solving the issue

Company Executives are threatening users pressuring to activate the connection

Installation delay

Hathway reviews & complaints page 6

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Hathway Cable & Datacom Limited, Good Shepherd Square, 5th Floor, No-82, Kodambakkam High Road, Nungambakkam, Chennai- 600 034

On october 2022, i got my hathway connection got cut due to rain. I've waited for few days and called hathway team to repair the connection but they spoke so rude and did not resolve my problem. so i brought new connection from different company. after a week later they send the technician and we said we brought new connection and later called the team and said to disconnect the internet and take back the router. later from December 2022,...

+4 photos

Helpful

Found this helpful?

Write a comment

Even my last complaint was marked as resolved, still i am getting calls from Hathway internet. They are talking very rude. He used very bad words, i got call from the number [protected]. I never seen this kind of worst network....

Helpful

Found this helpful?

GTPL is bad company, i am taking internet connection and after 1month i canceled he commitment that we give you amount refund or give you connection at your home.

Now he not give amount as well as connection.

Don't Take his Internet because he give bad service and bad commitment....

Helpful

Found this helpful?

Write a comment

We had a connection issue in our hathway broadband network. We are continuously trying to reach the customer care service and also we contacted the customer service representative in Chennai but they are not responding properly. The are not considering our request to resolve our network problem. It's seriously affecting our job.. because we had hybrid model.. so have to connect from home for 2days...

Helpful

Found this helpful?

Write a comment

Address: No 5 Sivasunmugam Street old Pallavaram Chennai

I cal ur staffs no is respons it's very bad...

Helpful

Found this helpful?

Write a comment

Hi my account number was [protected]. I had disconnected my connection 6 months back and no linger interested to take again.. pls stop calling me for new connection / renewal.. hope this message hits the high authorities .I am very much irritated bcoz of these calls. I will not recommend others to take services from Hathway. I never seen this kind of torcher from Hathway....

Helpful

Found this helpful?

Write a comment

Address: Hyderabad

Website: ispselfcare.hathway.net/dashboard

I am writing to file a complaint against Hathway, an internet service provider based in Hyderabad, Ameerpet location. On 08/05/2023, I took the internet connection with 100 MBPS by paying Rs1944. However, after the installation of the wifi box at my location, the service provider did not respond to my calls or messages for the activation of my plan.

As a working professional, I rely heavily on the internet for my day-to-day...

+3 photos

Helpful

Found this helpful?

Write a comment

Address: M4, Railnagar, Koyembedu, Chennai 600107

Last three months, I have raised a complaint with respect to LOS and poor connectivity issue. As the issue persist and I found that it is of no use to raise the complaint on technical issue. I requested for disconnection and refund. I have made a payment quarterly. I have not received any response. Till last month, they took their own time to resolve and requested for non closure. We are working from home. Because of this issue, I faced lots...

+5 photos

Helpful

Found this helpful?

Write a comment

My hathway account no is [protected] and i request the company to disconnect my services immediately as i have stopped using the net connection already. I have also moved to different location.

I have placed requests over customer care multiple times, but it is still not getting disconnected.

Please disconnect the connection and stop calling again and again daily....

Helpful

Found this helpful?

Write a comment

Address: Hyderabad

Website: Hathway. Com

I paid money for Hathway connection on 3rd March, account number :[protected]
It's never been activated and Hathway staff is not answering my calls since I made a payment...

Helpful

Found this helpful?

Write a comment

I have not done recharge of hathway almost in last 1 year. Even I called them to take back router but they didn't came. Now almost after 1 year they send me mail to return router or pay 2500 rs. Now I don't have that router so how I am supposed to return it....

+2 photos

Helpful

Found this helpful?

Write a comment

Even after repeatedly telling the telemarketers from Hathway that my router has been recovered and sending multiple complaint mails to the hathway support, I am getting calls almost everyday about not handing over the router and legal consequences that will be imposed. I want this daily harrasment to stop, even if it means that I will have to pay 2500 bucks....

Helpful

Found this helpful?

Write a comment

Address: Anjaiah Nagar, Gachibowli

I am moving out of India and asked for my account termination and cancellation for which Hathway has replied with this below mail:
"This is further to the mail, we regret to inform you that the plan which you have opted for is a prepaid plan and its a one time billing amount for which refund is not applicable.

Further, we request you kindly submit the device for further account termination."

So, I decided...

Helpful

Found this helpful?

Write a comment

Address: 13, Sneha Milan Society, Gograswadi Opposite Royal Garden Bar & Restaurant, Dombivli East, Thane 421201

Hi,

My name is Saurabh Manerikar. Account Number: [protected]

I've taken the broadband service on 26/04/2023 and I already had to call customer service twice as the internet connection is unstable and I'm unable to connect to it most of the time. I've asked customer service to raise a complaint who ignored the request and shared a WhatsApp bot number. But no complaint option there.

I've had technician...

+1 photos

Helpful

Found this helpful?

Write a comment

I bought hatway broadband connection when I was in need of Wi-Fi for my studies but later when I did not require I disconnected it but the hathway beggars are calling daily and pressure rising mentally. Even after blocking them every time, they are calling with hundreds of numbers. I am being mentally tortured due to the number of calls I'm receiving from hathway even after saying them that I am not interested....

Helpful

Found this helpful?

Write a comment

I was a customer of Hathway some time ago. I have terminated the connection and I have also submitted their modem. But I still get calls and messages asking to submit the device or it would incur a penalty. Also I keep getting calls from a lot o[censored]nknown numbers and they keep asking about renewing the connection. Even though I have politely asked them to not call me regarding this, they keep calling me at all odd times of the day. I hope...

+1 photos

Helpful

Found this helpful?

Write a comment

After so many times of intimation also hathway connection is not removing
and again threatening me on the same with this number [protected].I tried
to reach out to that number number of times, they are not lifting and tried to
contact hathway customer care not connecting. For more evidences/proofs. I
have the call recordings as well.
Note: They are calling after 1-2 years and made me pay around 600
otherwise...

+1 photos

Helpful

Found this helpful?

Write a comment

After so many times of intimation also hathway connection is not removing and again threatening me on the same with this number [protected].I tried to reach out to that number number of times, they are not lifting and tried to contact hathway customer care not connecting. For more evidences/proofs. I have the call recordings as well.

Note : They are calling after 1-2 years and made me pay around 600 otherwise there will be a...

Helpful

Found this helpful?

Write a comment

It's been 3 months I have disconnected from hathway broadband, I have been telling them every time that I have disconnected they keep calling me again and again, serious Action required against them......

Helpful

Found this helpful?

Write a comment

I am getting continuous calls regarding renewal of account for a place where I dont even live anymore. Kindly remove my number from Hathway accounts completely....

Helpful

Found this helpful?

Write a comment