[Resolved]  Hathway — Connection Shift denied

Myself Kalyanjyoti Mohan with Hathway customer id of [protected]; been using Hathway for last two years in Kazi road, Gangtok, and had to shift to a new place near Swastik, Gangtok. Before shifting I asked the technical team if the shifting of the connection to the new place be possible, and they responded positively, which is why I recharged my device until February 2024 before shifting, but after I shifted weirdly enough, the same team responds saying that the service is unavailable in that area, whereas the buildings next to mine are using Hathway, my address is just next to Indian Bank, Swastik. if the connection shift is not possible, they shouldn't have lied, else I wouldn't have recharged for extra 6 months in advance. I want the refund back for the months that I am being unable to use the service, this is very unprofessional and unfair. At least have the ethics to refund the money that the customer is not using any service for. attaching the proof of bill of the advance recharge.
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Oct 28, 2023
Complaint marked as Resolved 
Your side didn't help much, I went to consumerhelpline.gov and registered my complaint there, instant steps were taken in the direction of resolution.
Hathway customer support has been notified about the posted complaint.
Oct 24, 2023
Updated by Kalyanjyoti
Useless service totally fraudulent towards consumers, only knows how to take money, no effort on refund or doing better with the service, I am yet to receive any assist from them
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Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Hathway account number and city, an executive will get in touch with you shortly. Thank you!
Kalyanjyoti's [Complaint's author] reply, Oct 17, 2023
the account number is 1330992057, city is Gangtok.
Kalyanjyoti's [Complaint's author] reply, Oct 17, 2023
the team here is saying there is no extra port available in the area for my connection, why was I not intimated before paying the amount of 5k? I expect and demand a full refund, if connection is not available in this region for my id, Atleast as a service provider Hathway should take the responsibility to refund the money back.

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