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1.5
Updated: Apr 20, 2026
Complaints 6950
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4943
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Hathway reviews & complaints page 7

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K
Keerthana Arun
Jan 11, 2024
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Hey i've been using hathway network for the past 1year.Noe I've completed my cpurse and went back to my native.I no longer need the broadbamd connection.But the cistomer care keep on contacting me to recharge and i've told them multiple times that i dont want your bloody connection and they were like ok we'll talk to our managing head and will stop calling u this is yhe people are saying for the past 20 days.But till now im receiving calls.Im feed up.Camt ypu u responsible for thr cistomer request.So PLEASE STOP CALLING ME FOR GOD'S SAKE.If possible u can come and collect your precious modem if thats what u needed and please leave me alone.
Hathway customer support has been notified about the posted complaint.
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    R
    Rajesh Prem Singh .A
    Jan 2, 2024
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    I hope this message finds you well. I'm writing to bring your attention to a persisting issue with my Hathway OTT subscription. Although the subscription was active for November, it now appears as inactive in my account. I initially raised a complaint and it was closed and raised the ticket again (Ref ID: 28122023W913479), but the ticket was closed without a resolution.

    I kindly request your assistance in resolving this matter promptly. I value your support in addressing and rectifying this issue.
    Hathway customer support has been notified about the posted complaint.
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      M
      Megatron006
      Dec 31, 2023
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      Address: Chennai

      I have been facing a persistent loss of signal with my broadband connection. Despite multiple attempts to seek assistance through Hathway's customer service hotline, the problem remains unresolved. This loss of signal has significantly disrupted my daily activities, and I believe it is a violation of the service agreement
      Hathway customer support has been notified about the posted complaint.
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        K
        Kalasivagnesh
        Dec 20, 2023
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        Hi Team, Internet working more than 20 days
        Hathway customer support has been notified about the posted complaint.
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          T
          T Jayasingh
          Dec 19, 2023
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          Address: 360, Panneer Nagar, Mogappair, Chennai

          My home broadband is NOT working since 5-Dec-2023. Already raised complaint in broadband portal and its showing in-progress status. But nobody is resolving this issue. Now they are saying that, my account got deactivated as I did not renew it on 13-Dec-2023.
          Since my plan is a prepaid one, I asked to resolve the issue and then I will renew it immediately. But Hathway executive are saying that they can not resolve the issue until I renew it.
          Since Hathway is NOT ready to resolve the issue, i may surrender the connection within 1 or 2 days as even for prepaid plan also, first they are looking for money and NOT ready to resolve my issue.
          Hathway customer support has been notified about the posted complaint.
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            C
            cibira
            Dec 18, 2023
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            There is no internet for the past 10 days and I have mentioned my account id below. The customer care number is always busy and they are closing the ticket without resolving the issue.
            I have raised the issue on Dec 10th 2023.
            Account No: [protected]
            Hathway customer support has been notified about the posted complaint.
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              S
              Shaikh Shams Tabrez
              Dec 16, 2023
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              This is to kindly inform you that GTPL gujarat has appointed me as a DSA of modasa city Gujarat to collect new GTPL wifi connection and the took 1000 rupees refundable deposit from me and I had complaint to the head department of GTPL Mr hanif vohra to refund my deposit because several times I asked new connection in my area but they tell that we have no service in my appointed area so I told GTPL to self resign and my deposit money back but they refused so please try to help me to solve this issue
              Hathway customer support has been notified about the posted complaint.
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                L
                leosoft80
                from Chennai, Tamil Nadu
                Dec 16, 2023
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                Address: V2, 2nd Floor, Block 5, Akash Ganga Apartments, Sai Baba Nagar, Thangam Avenue, Pallikaranai

                Hi I have 2 hathway broad band connections Account No: [protected]
                Account No: [protected] and both are not working since 4th Dec 2023 and I have raised 2 separate complaints and no one has ever called or none of the customer care numbers are responding. I have paid for the whole month in advance and this is the worst customer service I have seen. I am living in an apartment complex where all other service providers like ACT, Airtel is working without an issue.
                Hathway customer support has been notified about the posted complaint.
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                  S
                  Shavan S
                  from Chennai, Tamil Nadu
                  Dec 13, 2023
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                  Address: Thirumangalam, Chennai

                  I've been using Hathway for more than 4 years (Account# [protected]).

                  Since Dec 4th My Internet has not been working. Hence I raised a complaint on Dec 6th to fix the issue.

                  No person has called me or visited my address to fix the issue. They closed the complaint on Dec 10th without resolving my issue and intimation.

                  Hence, I raised a 2nd complaint on Dec 10th, till now no person has called me and the issue has not been resolved.

                  Kindly help me to fix the issue. I have attached the complaint details for your reference.
                  Hathway customer support has been notified about the posted complaint.
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                    I
                    [email protected]
                    Dec 12, 2023
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                    Address: No:10 ram nagar 1st cross street 4th main road nanganallur chennai 600061

                    Hi All,

                    I have raised the ticket 2days before for interner connectivity red light los issue.i have tried to call hathway customer over the phone many times but it was busy with another call always. VVery worst service.please esacalate the issue on priority.

                    Account no:[protected]
                    Complian Ticket no:10122023B639187
                    Mobile:[protected]
                    +1 videos
                    Hathway customer support has been notified about the posted complaint.
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                      J
                      Jayaraman G
                      from Mumbai, Maharashtra
                      Dec 9, 2023
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                      Address: Jain sundarban appartment, nolambur , chennai

                      Hi there
                      I have submitted a complaint regarding broadband not working 9days before. Till now no one has revertback. I have reescalated several time. I fedup with Hathway service. I am going to surrender Hathway and planning to choose another provider.
                      Hathway customer support has been notified about the posted complaint.
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                        J
                        Jayaraman G
                        from Mumbai, Maharashtra
                        Dec 9, 2023
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                        Address: Jain Sundarban appartment, chennai

                        I have registered a complaint 9 days before and reescalated several times. No one has turned back to resolve my internet issue.
                        Hathway customer support has been notified about the posted complaint.
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                          S
                          SheelaRomeshkumar
                          from Chennai, Tamil Nadu
                          Dec 6, 2023
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                          Address: 16/1 CLC Work Road Nagappa nagar chromepet Chennai 600044.. landmark jai Mahal

                          Wifi Network not working already submitted complain but still no response... wifi is good but customer service very poor multiple times happened please check the needful or else I'm dam sure customer will move to different network where is available for 24/7 who fix problems issues on time ... Mobile no.:[protected]
                          Complain I'd: 1314788
                          Account I'd: [protected]
                          Hathway customer support has been notified about the posted complaint.
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                            S
                            Shashank N
                            from Bengaluru, Karnataka
                            Nov 27, 2023
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                            Address: Bengaluru

                            I have made an excess payment of 3052.66 on Nov 9th 2023, I have raised multiple requests on their platform for this to be refunded, it has been 19 days and still there is no resolution.
                            Hathway customer support has been notified about the posted complaint.
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                              M
                              MV Manjunath
                              from Bengaluru, Karnataka
                              Nov 22, 2023
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                              We hav discontinued the hathway broadband connection and returned the wifi device to them and still I am getting spam calls threatening us for not returning the wifi device though we have returned it 3weeks ago
                              Daily am getting these calls for 5-6times which is really frustrating and is effecting my personal and professional life
                              Hathway customer support has been notified about the posted complaint.
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                                S
                                Sarathy SP
                                Nov 11, 2023
                                Nov 21, 2023
                                This thread was updated on Nov 21, 2023
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                                Address: Company refused to share office address

                                After payment is completed activation is not done for broadband service for over 2 days. My calls to the co-ordinator (name held) is not honoured.
                                This causes lot of problems for WFH members of my family. This was told to their agent or coordinator also. He is silent on this too!
                                Let Hathway return my money paid to them for connection in full in view of the problems created by them.
                                Worst service providers in Chennai. Warning to other future users please.
                                I called their customer service for local address. She (name held) refused. However she promised she would hasten up! Sure, she will not do.
                                Why the person who was prompt in getting money from me is not picking up my calls now!
                                Hathway customer support has been notified about the posted complaint.
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                                Now slowly I realise that Hathway Broadband service provider is the worst on the world level! Netizens beware not to fall pery to them!!
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                                  S
                                  Sarathy SP
                                  Nov 11, 2023
                                  Nov 21, 2023
                                  This thread was updated on Nov 21, 2023
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                                  After payment is completed activation is not done for broadband service for over 2 days. My calls to the co-ordinator (name held) is not honoured.
                                  This causes lot of problems for WFH members of my family. This was told to their agent or coordinator also. He is silent on this too!
                                  Let Hathway return my money paid to them for connection in full in view of the problems created by them.
                                  Worst service providers in Chennai. Warning to other future users please.
                                  Hathway customer support has been notified about the posted complaint.
                                  View replies
                                  Call centre person does not want to share the address even. Everyone understands the problem; eachone will try to resolve! The solution is not in sight.
                                  Hathway should return my money & compensation for the hardships created by them. The contact person is not answering the phone calls too.
                                  What is the remedy?
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                                  Even on date the money was not returned and their materials not taken back. While collecting money they were very quick; but not when returning due their fault. They do not care for the customer's sufferings because of their inhouse inefficiency. Customer care executives are evasive in reply.
                                  Beware Net users; never ever fall prey to Hathway Broadband connection.
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                                    S
                                    Sarathy SP
                                    Nov 11, 2023
                                    Nov 21, 2023
                                    This thread was updated on Nov 21, 2023
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                                    Further to payment there was no proper attention to customer's call for activation. The contact person (name not to be disclosed, now) is not honouring my call for activation. More than 10 times, I tried (to call him) but in vain.
                                    I plan to make it public soon.
                                    Hathway customer support has been notified about the posted complaint.
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                                    Hathway customer support was notified. They will also turn deaf ear! Kindly note even on date the money given for immediate use of net for WFH purposes, is not returned! Is this customer support?
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                                      V
                                      Varun Singhvi
                                      Nov 6, 2023
                                      Nov 21, 2023
                                      This thread was updated on Nov 21, 2023
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                                      I request for shifting connection on 3rd of november 2023 and still no response from them.I even called them for 2 to 3 times but still they just tell us to wait more .This is worst service geeting by there side.
                                      Hathway customer support has been notified about the posted complaint.
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                                      I am having problem with these people. Their Customer Care Executives are hopeless. Better shift to other broadband provider if you want to avoid BP problems.
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                                        S
                                        Sid Jetty
                                        from Hyderabad, Telangana
                                        Oct 30, 2023
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                                        Address: hyderabad

                                        Even after deactivating hathway internet service, customer care calls every 30 mins daily and causing nuisance. even after informing multiple times this continues.
                                        When a consumer leaves the services due to bad customer services then how dare they irritate customers who left their services and is it still viable for them contact daily 3 to 4 times ????
                                        Hathway customer support has been notified about the posted complaint.
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