Hathway Complaints & Reviews

I am moving out of India and asked for my account termination and cancellation for which Hathway has replied with this below mail:
"This is further to the mail, we regret to inform you that the plan which you have opted for is a prepaid plan and its a one time billing amount for which refund is not applicable.

Further, we request you kindly submit the device for further account termination."

So, I decided to transfer my account to my other family member, still maintaining my account, to a new area which later realised as unserviceable by Hathway. Still the customer care responded passively and asked to submit the device.

If I will not utilise the service, where is my already paid money going?
May I demand an explanation on what grounds can't I get a refund?

Hi,

My name is Saurabh Manerikar. Account Number: [protected]

I've taken the broadband service on 26/04/2023 and I already had to call customer service twice as the internet connection is unstable and I'm unable to connect to it most of the time. I've asked customer service to raise a complaint who ignored the request and shared a WhatsApp bot number. But no complaint option there.

I've had technician visit a couple of times but the issue is not resolved however, the complaint is closed from their end. I need this issue resolved asap as I can't keep calling every half an hour to inform the network instability.. if the issue can't be fixed, please cancel the service and refund the amount.

Regards,

Saurabh Manerikar
[protected]

I bought hatway broadband connection when I was in need of Wi-Fi for my studies but later when I did not require I disconnected it but the hathway beggars are calling daily and pressure rising mentally. Even after blocking them every time, they are calling with hundreds of numbers. I am being mentally tortured due to the number of calls I'm receiving from hathway even after saying them that I am not interested.

I was a customer of Hathway some time ago. I have terminated the connection and I have also submitted their modem. But I still get calls and messages asking to submit the device or it would incur a penalty. Also I keep getting calls from a lot o[censored]nknown numbers and they keep asking about renewing the connection. Even though I have politely asked them to not call me regarding this, they keep calling me at all odd times of the day. I hope I am making this abundantly clear not to call me to ask for account renewal. My account number was [protected]. Attaching a list of numbers that I got calls from in the last few days. Someone please take action regarding this I don't want to get these many spam calls from Hathway.

After so many times of intimation also hathway connection is not removing
and again threatening me on the same with this number [protected].I tried
to reach out to that number number of times, they are not lifting and tried to
contact hathway customer care not connecting. For more evidences/proofs. I
have the call recordings as well.
Note: They are calling after 1-2 years and made me pay around 600
otherwise there will be a legal action and then I asked them remove my
number and connection, they said ok sir, but not removing and threatening
me and trying to forcefully make me pay the money to take connection.
Please solve this issue.

After so many times of intimation also hathway connection is not removing and again threatening me on the same with this number [protected].I tried to reach out to that number number of times, they are not lifting and tried to contact hathway customer care not connecting. For more evidences/proofs. I have the call recordings as well.

Note : They are calling after 1-2 years and made me pay around 600 otherwise there will be a legal action and then I asked them remove my number and connection, they said ok sir, but not removing and threatening me and trying to forcefully make me pay the money to take connection and all.

It's been 3 months I have disconnected from hathway broadband, I have been telling them every time that I have disconnected they keep calling me again and again, serious Action required against them...

I am getting continuous calls regarding renewal of account for a place where I dont even live anymore. Kindly remove my number from Hathway accounts completely.

Hathway agents are calling and harassing me up to 10 times in a day everyday even after RETURNING MODEM AND DISCONNECTING their service

Hathway agents are calling and harassing me 10 times a day even after DISCONNECTING THE CONNECTION AND RETURNING THE MODEM.

As call conversation hathway official says pls recharge ur I'd and ur relocation fees free of total wrost service
कंपनी के तरफ से मुझे बोला गया था कि आप रिचार्ज करो उसके बाद आपका शिफ्टिंग का चार्जेस नही लिया जायेगा मेरे को रिचार्ज करने को बोला बातम्या अभी मुझे बोल रहे की मेरे हम आपके फ्री मे नही कर सकते है ये हमारा पॉलिसी है लेकिन मेरे पास है सब चीज का रेकॉर्डिंग है इसके तह चलते मेरा कम से कम तीन हजार रुपये का नुकसान हुआ है 16 तारीख से लेके आज तक मेरा नुकसान हो गया है तो मै ये मेरा अमाउंट मुझे वापस चाहिये कंपनी का कोई भी कस्टमर केअर पॉझिटिव्ह नाहीये हॅप्पी सबसे महिने आज तक इंटरनेट यूज के उसे सबसे बेकार है जितना एजंट है उनका सब रोज सर्विस देता है जब तक उनका सर्विस लेने लेना है तब तक बहुत अच्छा बोलते बोलते काम करते है

This is the worst network I ever used it's buffering a lot waste of time to use this network better to keep another broadcast I was calling one day 10 times to this broadcast but even their not clarifying my network issue I raise a complaint to remove this network issue or else remove this broadcast from here

Its been 3 months, I have discontinued the service from hathway and informed them about it. They still call me everyday and ask the same stupid question. It feels like a harassment now.

The support service also as pathetic as their internet service.

Team

My cable TV recharge available till 5 may 2023, however last 2 days none of the channel seen. I have already registered complaint in coustomer care. But still issue not resolved.

My registered mobile no:[protected]

I get 10-15 phone calls daily. Also messages. 10 calls will come even during working hours. They are raising a lot Torture .becouse of recharge.

That i have purchased your plan of 50 MBPS for a period of 6 months for ₹ 3700 receipt no. 20230314010440000842380633112000356

Your sales person Mr Bhupesh Fufal and his senior Mr Parth have visited my home and had made promise that your wifi will cover my home ( in area of 10 meter ) after that only we have made the payments,

But after installing it is not having coverage of 10 meters and i have been chasing Mr Bhupesh since day 1 but he is not having any answers of it. He is just passing days and already a week is over and like a fool we are just taking follow up from him for which he is not having any answer,

My friends and family have already told me not to use GTPL WIFI because of there worst service but I ignored and purchased your plan on the promise made by your sales person Mr Bhupesh,

He also installed old router but that also i ignored because all i wanted was just network coverage across home ( 10 meter ).Â

Now i am just tired of calling him and not getting any revert from him he is just passings days by saying will visit my home but they are not visiting,
and after repeated call and mail they are not properly reply and supporting to resolve the problem, and I am still facing the same problem

A few months ago, I moved out of my apartment and deactivated hathway's broadband fiber internet. I got a new connection from some other company but these hatway crooks continuously call me, sometimes 4-5 times a day to get my connection reactivate again. I do not know what kind of marketing tectic is that but it is so annoying. Please get it stopped.

I have made hathway bill payment on 3-4-2023 of ₹ 485 through phonepe but account is still not active, I have also raised complaint in hathway customer service but not solved the issue.

Hi,

I have been informed that I won't be available for next month on my current residence even though the customer service people keep on calls me 10-20 times to renew the connection.

Please stop your calls.
Account no : [protected]

I am being tortured everyday from Hathaway by calls even after telling multiple times to stop calling. They are harassing me mentally everyday. I am no longer a customer and they have to close my account. But instead they are calling me again and again.