Hathway Complaints & Reviews

Since Monday morning the internet has not been working
several complaints but no resolution
my account number is[protected]

secondly, for services no human to answer.

Hopefull its heard.

I have disconnected the hathway broadband connection as I have relocated to another city 6 months back. I have informed the customer care about this a hundred times with patience. Even then I get calls everyday till today diligently.
Please do something about this. It is very frustrating.

Hi,

Hathway Broadband internet is not stable for nearly 1 month. It disconnects every 5 minutes. We had tried contacting Hathway via customer care number but we are not able to speak with a technical assistant instead it is routing to an automatic voice everytime.

Either fix the issue in a day or i would disconnect this and go for another service provider.

Customer ID : [protected]
Area: Santhosapuram, Chennai

Hi Team,

I have raised the wifi shift request on hathway application. And I got a call from executive. He informed me as the shifting processor will take 10 days. But, my urgent need of broadband connection. I have taken a new connection on shifted location. So, I have asked them to cancel the shift request and cancel the connection. And initiate the refund request as well as deposit amount. But, its been a one month already, I didn't got my refund amount and my initial deposit amount. And, no one come to collect the wifi box. Mainly, I was getting 4 to 5 calls daily to recharge the disconnected wifi. I already informed them. But, they are really torturing me daily and force to frustration level.

Hathway account id [protected] taken on Jan 2023

and surrendered on Aug 2023 but the refundable deposit of Rs 400 which is not repaid to me

lodged the complaint through their customer care ref number 26082023V094129, i was informed the resolution time is 15 days.but so far the amount is not refunded/didn't get a call from their end to know about my complaint.

Also i was informed by them that the amount would not be refunded if i close their broadband within a year. i was not informed the same when i opt for their connection on Jan 2023.

I have disconnected the hathway broadband because of relocating to my hometown. I have called to customer care to stop the service but daily twice i'm getting call from hathway stating that we're providing offer please do recharge. How to stop this call? Do i need to come to your capital office and give you a written statement? As per your guidelines i reached customer care and informed to stop the service. What else expecting from consumer?

As i was relocationg to a new location, i dint want hathway anymore and so i stoppped renewing. Later they kept on calling me for renewal and failing to which i have to submit router back. I agreed to send all the equiments back but no one showed up. Now i am getting a call that says i will be sued for this. Being a customer, its my decision choose or not to choose hathway. This is seriously affecting my mental health and taking lot of time answering to their cusomer executives. I need them to stop calling me and take their equipments back as soon as possible.

Hi, .

I am a customer of Hathway internet service provider. I am from chrompet, chennai. I facing the internet connection issue past 5 days from 3rd Oct 2023 till now. I raised the complaint for this from hathway portal on 3rd Oct 2023 early morning around 6 o' clock. But still I didn't get any solution still now. I tried to reach out customer service support team, they also not initiated anything. I tried to reach my area service engineer of hathway Mr.JEYKUMAR multiple times, but he is not responding for my call.

They are not providing good service, Because due to this, i am struggling in my office work and i faced the problem from my management.

I already provided my alternative contact number also to our team. Even single call i didn't received from hathway side. It is not acceptable. I paid money for it in every month ₹845. But I didn't get any proper response from hathway team.

My account No :[protected]
Complaint No :03102023B609632
Raised on 3rd Oct 2023 5:50 AM

Thanks and regards,
Deepak K

I'm using Hathway account [protected], i moving from Hyderabad to my home village there is no connection to Hathway. so I asked them to terminate and collect the modem from me on 26/09/2023. they said they were noted and would collect the modem but till now there has been no response from the team.

I wrote emails and called customer care but no one care about this, Daily I'm getting a lot of calls from Hathway,

registered tracking id# 26092023V509274 please check and do needful. collect the modem ASAP and don't blame me for not submitting the modem.

I am writing to express my deep dissatisfaction and frustration regarding the internet service provided by Hathway Broadband. I am a loyal customer of your company, and I have always relied on your services for a seamless internet connection. However, today has been an extremely frustrating experience as I have not received the promised internet service since the morning.

I had important work commitments that required a stable internet connection, and I specifically chose Hathway Broadband for its reliability. Unfortunately, I have been unable to access the internet throughout the day, which has severely impacted my ability to work from home.

I would like to highlight that I have paid for the internet service in advance, and it is disappointing to see such a lapse in service quality. I expected Hathway Broadband to uphold its commitment to providing uninterrupted internet access.

I kindly request that you take immediate action to resolve this issue and ensure that I receive the internet service I have paid for as per our agreement. I believe that a prompt resolution is necessary to compensate for the inconvenience and financial loss I have experienced due to this service outage.

If this issue is not addressed promptly, I may have to consider registration
of complaint in consumer court

I would appreciate your prompt response and a clear plan of action to restore my internet service and prevent such issues from occurring in the future.

My account number is [protected].

I have been facing internet issues since the activation date a week back and raised multiple tickets.No one is there to attend and no proper channel to communicate to customer help desk.they have placed a damaged router.Kindly deactivate my connection and provide refund for Rs.1000 that I have paid for the prepaid connection.

Hathway you will lose the market very soon in chennai.Such a scammers who use recorded voice for customer care numbers and not connecting to a real human

For the last 15 days, i have been continuously taking follow-ups from ur team for my internet connection issue getting no reply. yet no person from your technical team reached me to fix the issue. How come you people ask for renewal first to fix my issue and compensate me for my loss?

Hathway has been the worst company.
Even after discontinuing their service their support team keep calling again and again to reactivate it. Even after telling them 1000times that i have shifted my office and i dont need your service they are doing the same.I had told th to collect their router it’s at the same place, But still they try to reactivate it.Today i received email regarding legal action from the company.
Hathway pls change your behaviour and stop harrasing innocent customers
Account No - [protected]
Name - VAIBHAV MEHTA

I have disconnected from both their broadband and cable services, but they're torturing me every single day calling from different numbers. I have had enough saying that I have disconnected from their services and delete my numbers from all sorts of their third parties. I have no dues or anything.

From past couple of week i tried to shift my connection from place a to place b but they are asking again and again amount after paid and i send transection id details but againg asking for money cce block my number not a technician come at my home my pack expire my 30 days data waste totally if the hathway not resolving my complain i switch from hathway.

I had applied for a hathway broadband connection but due to the loaction of my home I couldn't happen so i had applied for a refund the coustmer service said it will be refunded within 10 days its still not done please look into it
Ph no. [protected]
Acc no-[protected]

I have been having issues with the internet from pass few days because of your internet i lost my important work i paid around 3k 100mbps in a small flat still i dont get decent internet

No proper customer service from hathway in bangalore for hathway broadband. If your planning to buy broadband line please buy it from another ISP. if you dont recharge one day also they will keep on calling, but my internet is down for 2 days, no response from them, none of their numbers are working.

Dear Sir/Madam,

I am writing to express my deep concern regarding the continuous and excessive unsolicited calls I have been receiving from your company, Hathway Service Provider. Despite my repeated requests to cease such calls, they have continued, causing significant inconvenience and annoyance.

I wish to remind you that I am a customer who values a peaceful and respectful communication environment. Unsolicited calls disrupt my daily life and work, and I am left with no choice but to take this matter seriously.

I kindly request that you immediately halt all unsolicited calls to my phone number [Your Phone Number]. This includes any marketing, promotional, or survey calls from your company or any third parties on your behalf. Failure to do so will leave me with no option but to take further action.

Please be aware that if I receive one more unsolicited call from Hathway Service Provider or any affiliated entities, I will have no choice but to escalate this matter by filing a formal complaint with the appropriate regulatory authorities, such as the Telecom Regulatory Authority of India (TRAI). This will not only result in significant inconvenience for your company but could also lead to legal consequences.

I trust that Hathway Service Provider takes its responsibilities under the Telecom Commercial Communications Customer Preference Regulations (TCCCPR) seriously and will ensure that my request is respected.

I expect immediate compliance with this request. I believe that we can resolve this matter amicably without further escalation.

Thank you for your prompt attention to this matter. I hope that we can avoid any further inconvenience by resolving this issue promptly.

Sincerely,

Sreeram

I had taken internet connection November 2021 which got expired in March 2022, while shifting I had asked the person who gave connection to take back the router and after a week also I called and told him to take the modem from room. He said not to call again as he will collect the modem. Now I am getting threat calls pertaining to modem not returned from some Hathway Pre Legal Team. They are asking me to pay the modem charges because as per their record it marked as not returned. Once over call I had informed about this too. Team said they'll take care. Now this nuisance has started by sending threat emails, I am ok to receive the legal notice and I will handle it myself but why create such nuisance by sending emails or calls