[Resolved]  Hathway — charges collected by cable operator for free set top box

Dear Sir,

I live in virguambakkam area in chennai. For the past two months, hathway is advertising in their channel (c-Chennai channel) that hathway set top is free(MRP 0)
without installation, activation charges and no hidden charges and for set top boxes contact local cable operator.

When i contacted my cable opearator M/s.doorvani systems who is monopoly in our area they say I have to pay Rs.250/ for smart card and also to avoid they say everytime I ask no stock.

I brought this matter to hathway and it seems they are hand in glove with cable operator, so they are not responding to my complaint.

Also please note that recently they have changed from SCV to Hathway false promising all the customers in our area that hathway will offer more channels and
we have many advantages by swicthing to hathway.

In annanagar are same hathway cable tv opeator offered sony setmax channel without set top box and all the customers watch the cricket telecast of IPL matches.
when we asked our opeator they say we have not recd the feed from hathway.

kindly advise me how to go about this

thanks and regards
Ganesh