Hathway — Poor Commitment of Service provider

Same happened to me, please see my below mail, still waiting for reply from them.

From: ASHUTOSH MISHRA <[protected]@rediffmail.com>



To: [protected]@hathway.net


Subject: Didn't get New Hathway Broadband connection yet---- Baroda


Date: Tue, 09 Dec 2008 19:38:05 IST


Cc: [protected]@hathway.net






Dear Sir,

From Last 10 days i am following up Hathway Baroda people for connection, i have paid Amount Rs. 1854/- (Which include service Tax Also) for 6 month 6gb connection, at the time of submitting form and amount i have been told for 3-4 days connection time, but after 10 days also i have not got connection.

Response of Baroda Team is Pathetic, they don't even talk with courtesy, every time they say it will take another 2 days, but still nothing has happended.When i tried to contact Nodal Officer, they refused to give my call to nodal officer.

I am asking, then what the use of making nodal officers if customer is not being attended, just in shake of TRIA regulation, and why you people charge service tax, if non of your staff doesn't know about service, they know only making excuses and to play blame-game.

My point is that whatever reason is for delaying in connection you should have not misguide customer, should have informed me that it will take more than 10 days, at that time i would have decide whether i have to take connection or not, as it was needed urgently for my official work.I would have decided to look after any another provider who can give connection faster. But Hathway have cheated me by saying, i will get connection in 3-4 days.

Sir, Please don't consider customer as taken for granted.

Please inform me what caused Hathway Baroda Team to delay connection and by when i will get connection.

Or my next mail would be to:

1. CNBC awaaz...Consumer grievances...[protected]@moneycontrol.com
2. Ministry of Consumer Affairs...[protected]@nic.in
3. TRIA

Thanks


Regards,

Ashutosh