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[Resolved]  Hathway — worst service

No more words to abuse Hathway... It is absolutely a worst service.
Even i dont use Internet connection for a week, my itemised bill shows as if i consumed.
No proper response from Customer Care
I lost 5+GB carry forword.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  13 CommentsShareTweet

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Respected Sir/Madam,

My name is Vipin Arora S/o Sh. Om Parkash Arora, R/o 30 /11 Ashok Nagar, Near Ramleela Ground, P.O. Tilak Nagar, New Delhi-110018. I have my own Cyber Cafe at 40A/1 Shop No. 1 Ashok Nagar, Near 59 block House Tax Office, P.O. Tilak Nagar, New Delhi-110018. I have an internet connection by Hathway (Pawan Cable Ajay Enclave, Ashok Nagar, Near Aggarwal Sweet Corner). My user id is gaurav_shivi. They have very very worsed service. I am not satisfied with them. I already complaints in customer care no. 64085777 several times but in vain. I have complain to be again to Mr. Pankaj. He is the Technical Engineer in Hathway (West Zone). They lies to me to satisfy with there service. They lies again and get a check from me on friday. My account is in United Bank of India Fateh Nagar Branch, 5, Gopal Nagar, Fateh Nagar, New Delhi-110018. Check no. is 107213 A/c No. 79308 amount 4, 380/-. I wants to return my money back as regard in there poor, very poor service. They are unable to solve my problum permanently. They created many problums again and again. I wants to disconnected my connection permanently or i don't take this connection in my whole life. Please help me to return my money back to me. I will be very thankful to you.

Thanking you


Vipin Arora
Mob. [protected]
worse service of Hathway in Bangalore also
I need my moneyback [protected]
Respected Sir,

I have an internet connection from Hathway at 40A/1 Shop No. 1 Ashok Nagar, P.O.Tilak Nagar, New Delhi-110018. My user id is gaurav_shivi. This is used in a Cyber Cafe. My package is 256 kbps and its download speed is 10-12 kbps. I have several complaints against poor download speed or poor browsing speed but in vain. They ignored all my complaints. I am very upset what can i do. Please help me to sort out my problum. I have one compensation of ten days of last month bcause i have faced this problum in last month. But from last week i faced the same problum. My internet speed is very poor or very worst. Please give me again seven days compensation or improve hathway's browsing speed or download speed because i am suffering again from seven days as speed is very slow and i am unable to attend my customers. I hope you will help me to sort out this problum. I will be very thankful to you.

Gaurav Arora
User ID : gaurav_shivi
40A/1 Shop No.1,
Ashok Nagar,
P.O. Tilak Nagar,
New Delhi-110018.
Mob. : [protected]
Without giving any type of information they have cancelled our cable my card no is[protected] I just want that you should take some strict action against it's not working since last3-4 days
Dear All,

My self Sunny Tailor and my login id is sunny83.I am your customer since December 2008 and just 3 months back I have renewed my account with your company but from last 3 months the level of connectivity is below the acceptable level. There were 7 Complained logged in January, 3 in February and already 7 complain logged in the recent days of March. After complains to your respective helpdesk I am not getting the permanent solution of my problem so At last I have no other option except Quit my account with your company. While renewal of my account the concern person has clearly committed that we will not charge any additional bugs in case of intermeade termination of Account but At the time of discontinuation request to your center I have get an feedback that company is not liable to pay a single bugs in post paid connection. So its needless to say there is no customer in this market who will scarifies his 10 pending months against 3 months of actual usage. My concern is only that Either you can provide me hassle free service or give me my remaining amount back without any additional deduction.

Looking for a positive feedback.

Regards,
Sunny Tailor.
Adajan, Surat 395009
[protected]
BEWARE OF FRAUD PPL! BEWARE OF FRAUD PPL! BEWARE OF FRAUD PPL!
BEWARE OF FRAUD PPL! BEWARE OF FRAUD PPL! BEWARE OF FRAUD PPL!
BEWARE OF FRAUD PPL! BEWARE OF FRAUD PPL! BEWARE OF FRAUD PPL!

I had taken hathway broadband connection from this company.. firstly the driveers was not installed as there was no lan card... later when asked for money back.. they said to get in touch with marketing person..
Later when lan card was installed and follow up was done to instal net connection.. 3 request and complains are done.. but all ignored...

Such bad service for ppl who have paid money... its PATHETIC...

I dont except any wonders from this complain.. but i want other ppl to be aware before opting for such poor service ppl
I am also a subsriber of hathway broadway just 4 days back. From day one itself I am facing the connectivity problem. However, it seems that I am lucky as they have not deposited my cheque given to them. Applied for prepaid service. I am planning to make the stop payment for this very good reason.
Hi All,

I am really fed up with customer service by Hathway. They never response to any of the mail & their manager doesnt have time to take any escalation or customer call. This is toatally fraud company who doesnt care abot customer. I would suggest all guys who want to go with hatway for internaet connection that they are donating their money to the company & should no expect any service from this company.
I[censored] like getting irritated frequently, then Hathway is the best option.
I ve used a lot of broadband services in different cities, but never seen this kind of worst service. Customer care is just for name sake.They take complaints and forget about them.You have to keep calling and reminding them about yout complaint.It maight take a week or 2 to get your issue fixed temporarily. These ppl work fast only when you are taking a new connection and disappear.
hi
i got hathway net connection last month i continuously calling to customer care and mailing hyd help desk not less than 200 mails but this mother [censored]ers not responding and after repeated calling one fine morning one lady called from help desk and asked why sir you asked for cancellation pl tell us the reason asked you with very innocent and sweet voice, as she don't now about my 200 mails. i subscribe for 6 months of 50mpbs speed hathway net and not even one hour they provide me one mpbs speed. if you u people suffering with BP or Sugar you will defiantly died with high blood pressure if you take the Hathway net connection if you don't have BP want it just get one hathway net connection the customer care and help desk people know how to raise your BP levels till your death finally don't ever try this filth and sleep soundly/
syed altaf ahmed
[protected]
[protected]@yahoo.com
Complaint against Hathway Dealer - Sharp Video cables, nigdi, Pune. Customer Satisfaction ZERO. You need to call them 10-15 times to be able to communicate with them, only if you're having a great day your call will be picked up on very first try.. If you need to add channels to your pack, you need to visit the dealer, every month! Duh! C'mon once it is okay but everytime it is not possible. When asked them about this problem, the response was " What is the guarantee that customer will pay for it? " That is Lack of Trust in your customer!
Sir,
We are using your hathway cable connection since 2 years and it's working just fine but from last year it's been worst than we ever imagine. We always get a technical problem issue once in week and whenever we try to contact our local operator they don't even answer the call. Luckily, if they answer the call, their answer remains same "The issue will resolve till 8:00 p.m." which is the closing time of their office. We don't get the service we deserve. I am completly fed up of your service. It's my humble request to take serious action against the operators & their line men
Name & Mob. - Vansh Garg,[protected]
Card No.[protected]
Address - BK - 1/21, East Shalimar Bagh, DElhi - 110088
Line Men Name - Heera & Santosh
Complaint No.[protected]W0386

NET NOT WORKING FROM LAST 20 DAYS

ID NO 1120141 ALREADY COMPLAIN AT LEAST 10-15 TIMES BUT NOT RESPONSE WE ARE GETTING HUGE LOSS BECAUSE OF SUCH TYPE OF SERVICE U ARE PROVIDING

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    Customer satisfaction rating
    33%
    Complaints
    4959
    Pending
    0
    Resolved
    1520
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 22 2600 1306
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054