[Resolved] Hathway Internet — Interner service

[Resolved] Hathway Internet — Interner service

R Rameshbabu from Mumbai, Maharashtra

I am using Hathway Prepaid internet service. Worst service I ever seen. As per the plan the download limit is 4GB and we can ckeck our service usages (download limit) in their site using our credentails. The service usage details shown in their web site are INCORRECT. It shows 46 MB for the 4MB file I downloaded. I went to my hometown during one of the weekend in Feb 2008 and I didn't use their service during that weekend but service usage detail in their site shows that I have downloaded 87MB on sat and 121MB on sunday. I approached their customer care but no use...till today I am sending emails to them to correct the service usage deatils...but no response. Please DO NOT use HATHWAY internet service. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Vivek Shenoy

from Mumbai, Maharashtra

Yup i have faced similar problems with Hathway internet service..
in few words AVOID HATHWAY INTERNET SERVICE!!!

I was forced to look at their plans since i couldnt get other internet providers. Hathway always has some back office problems - in short people problem in their corporate offices...

I was without internet service for 4-5 days in late Feb' 2008 and their customer service is pathetic ... absolutely no response to repeated mails and NOT MAN enugh to resolve any issue.

And to top it they have frequent internet connections drops ...

sruthi

Even I have the same problem. My plan was nite unlimited from 12am to 7 am. One day I did not use it for the whole day as I was busy, I started using it after 12 as it was unlimited after 12. I downloaded some songs and games actually the usage shud be 0 coz I used it after 12 but in my usage details it was 60 MB :( .I called up the customer care they are hopless ppl.. They said that u might have used it otherwise y will it be 60MB? If I used it and if it shows 60MB y will i call them??