[Resolved]  Hathway — internet connectivity

Address:

Hyderabad, Andhra Pradesh

To whom it may concern,
Hatchway cable & datacom Ltd.


Hello sir , my name is rajesh agarwal with CCR no 939454..i am forced to write to you because of pathetic sales personnel and pathetic call centre service which is in place at your company.
Let me explain the scenario to you.
I was using tikona limited plan earlier and was very happy with their services for past 2 years but now I was looking for a unlimited plan and beam cable for delaying the connection so on your sales person’s continues insistence I took the connection at two place (one at my home 7 months @3600 and one at shop sardar patel nagar for 12 months @6000.
I was needing an urgent connection (as we have some urgent paper work to be completed at home which can be done at cafes )that’s why I didn’t wait for beam cable and took your company’s connection as the sales person promised its gonna be next day working..
On 26th sep I was made to pay for both the connections..The name of the sales person is Praveen ([protected])
On 28th sep the person installs the cable line but could not check the working of the line as there was no electricity at my house.
When I call him after 30 mins saying there is no link light on the modem. He disconnects the call.
We tried to called him again and again and he disconnected the call when I called from and unknown number ,he tells us he cant do anything about it in rude and unprofessional manner and asks us to call centre number.
When we are calling this call centre number [protected], it does not connect at all we tried whole evening and could reach them only in the night when agent disconnected after I yelled him for the service.
Next morning I called Praveen again as I am under the understanding that it is the responsibility of the agent to make sure connection is working for the first and then the call centre comes into picture.
On 29th we called him again asking for help, he tells us he is going to come in few hours every time we call him
I spoke with your call centre some 4 times on 30th and 1st and there has been no positive response from their side.
When we speak with Praveen about sardar patel connection he says he can’t provide connection at place after 6 days of receiving cheque and that too when we bugged him daily.
At the call centre we spoke with Santosh (badge ID 5451)
Now please pay attention to what Mr. Santosh thinks about the concept of a company.
He answered it is not his lookout what contract you had with the agent when we asked about the delay in the connection as it was urgent for us.
I have missed my working deadline and going to face some serious issue over that .now my question is how can some one be so irresponsible.
Mr. Santosh says that it does not matter to him if I don’t think service is not good as it your opinion and it does bother him
And says I can anything I want it does not matter him.
I have handled team for customer service and understand how this business works and it is shame this is how your company works
5 days on and I am still without the connection..you might have a reason but misleading customer in this way shows how irresponsible the company is..

I am going to put this letter with all my details to different consumer court websites and you will surely get to hear from them.
It is not about 3600 or 6000 it is about the faith that we put into a company.
I am sure I will get the connection in a day or two but if someone has to speak up and tell you guys it does not work this way.
It is shame that when I ask for a supervisor at your call centre, your agent Santosh says that there is no one above him.
I don’t know how much business you guys have but I am to make sure that more and more people know about your pathetic service here in Hyderabad and in Mumbai
I have also sent a written letter to the Mumbai registered office in Santa Cruz to make sure people at the top know whats happening at the grass root level.

My contact number
[protected]
[protected]