[Resolved]  Hathway — Unnecessary billings and net connection is weak

Address:

Thane, Maharashtra

Dear Team,

This is Santosh Bajaj having the Hathway account since May’ 2010 with the ID: 615791 is having so many issues and wanted to highlight the same to Management of the hathway team so that the same can be addressed.

I am complaining about my hathway connection not working since last year however not getting any revert from the customer service team. Have tried contact through phone call however sometimes the calls are not getting connected and sometimes executives are not responding properly.

On top of this I am getting bills on dues of mine on regular intervals. How come the bills are reaching me and sms are reaching me however the services are not being used since long.

Let me tell you your customer services are very pathetic and not bothered about the customers.

I would request you to take this matter on higher priorities as I would not be ready to pay any of my dues as I have not used your services.

I would like to continues if the waiver being passed to me and promise would give to me by the management about the proper services in near future.

I would like to highlight two points here.
 I am not ready for any payment of dues cos the services are not been used by me.
 I am still ready to become active customer however the service part should be improved.

Let me summarize the issues of Hathway.
 Very weak internet connection
 No after sale services
 Customer care numbers are always busy
 Customer care executives are not well versed with product
 Not bothered about customers.
 Un-necessary billings to customer
 No department for complaint redresal

Hope management are getting those mails cos the review on the internet and website are also horrible and question mark on services part of Hathway broadband services.

Quick response will always be appreciated. Copy is marked to ISPAI for quick response.

Regards,

Santosh Bajaj
Reachable: [protected]