[Resolved] HCL Infosystems Ltd — No feedback from the service centre

shivratangupta

from Bathinda, Punjab

Address:

Faridabad, Haryana

Dear Sir,

I had purchased HCL Laptop No. Co84AX220479 on 29/03/2009 from your authorised dealer under one year warranty.after that Igot the warrnty extended from Logical Solutions Faridabad your authorised service provider for next two years under HCL Warranty EXtention Pack NO.308DEX/009469. There occured some technical problems in my Laptop so I contacted Mr. Anil Kumar(authorised contacted person)and gave him my laptop for repairing. But even after about 25 days he neither contacted or returned my laptop. He is even not responding to my phone calls.Please tell me what should I do? Whom should I approach ? And who is responsible for this kind of irresponsibilities? Hoping a positive response from you the earliest.

VIKAS GUPTA
Sohna road Ballabhgarh
Mb no.[protected]
[protected]@yahoo.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

dilip_raghuvanshi

from Khawhai, Mizoram

HCL — not finding service center

sir,
i'm from gkp and not finding the service center in lko, right now.
pleae inform me as soon as possible.

anandarora14

HCL — No cust service provided

Hi,

I purchased a new HCL lptop on 15 dec 2010 and now my laptop operating system crashed last month. when i formatted it using the orignal cd provided with the laptop, it worked fine for 2 days and later it crashed again. hence i assume there is some hardware fault with my laptop.

I called hcl cust service no. [protected] on 14th sep 2011 and i was infomrmed that some engineer will visit my place withihn 48 hrs..my complaint reference no was [protected].

no one visited until 19th sep, when i called again i was informed that my complaint is not filed correctly hence the same needs to be filed again, therefore my new complaint numnber was now [protected].

After 19th sep, i m constatnly following up hcl customer care as no engineer has visited my place till date and they keep on lying to me stating that some one will visit next day for sure.

my orignal complaint my filed on 14th sep and today is 26th sep, and sadly no one has visited to my place as yet.

i did wrtoe an email to hcl cust care as well however got no satisfacying response.

hence i would like to file a complaint against hcl for not responding to customer complaints and giving them fake information.

can i pls request some one fom hcl to look into this complaint on a serious and faster note please. my contact number is mentioned in the details of the complaint.

thansk,
Anand Arora

anandarora14

i would like to take back the above mentioned complaint.
HCL engineer visted my place today and fixed the issue.

thanls,
Anand Arora

leena arora

from Noida, Uttar Pradesh

To

HCL Customer care Department

Subject : Not getting any response for complained Regarding Tablet Y2

Dear sir /madam

II made a purchase of HCL ME Y2 in the month of September 2012 vide
Invoice No - 3587
Dated05Oct 2012
Supplier's Ref 3935
IMEI NO. No [protected]
Destination Delhi.
Under the name -
LeenaArora
Delhi 110085
Ph No - [protected], [protected]
It has been more than7months and I have visited the service center of HCL at Nehru Place for more than6times to resolve my problem of Re-Booting the Tab, Still the Tab does not work. Service Center Person has packed the Tab with all the attachments and asked to wait for the response form the merchant to replace the set.
Still there is no response from the seller or the customer service to resolve the concern.

Please do the needful to either repair or replace the Tab. Its useless
if it does not work.

Thanking You

LEENA ARORA

[protected], [protected]