[Resolved]  HDFC Bank Bank Credit Card — Outstanding amount in credit card no[protected] due to unethical practices

Respected Sir,

This is to inform you that in regard to outstanding amount against my credit card. I wish to inform that I am regular in paying my installments against the loan of my card. I hadbeen a regular payee against all bill of my credit card time to time but 2 months before I had deposited in hdfc drop box. a chq. of SBI anandapuri branch of rs 3000., which has been collected by your collection department but it has not gone for clearance at my banker due to misplace by your people of the same which bank has accepted by apologying & one reversal letter.Then I starte geting phone calls from your collection agency & they start making my life hell irrespected of paying the amount again.I had to stop the chq from my bank which costed rs 100 from my account.HDFC have blocked my card by without informing me by showing overdue for rs 175 rs only. One side we are told that we are a gold customer for the bank by issuing a gold card and on the other hand we are forced to feel that the bank is robbing us. From the credit card services point of view the definition of customer in my eyes is now take cust and mar. More apart from that I even geting threat calls from Mr. ARINDAM KHASNABISH( Mob no. [protected]) seema service addressal pvt ltd&global recovery talks like a paid muscleman or goons of HDFC bank.He is sending his people daily basis for rs. 175 only & harrasing like anything with abusive language. I am 65 years old, retaired bank employee, a cardiac and bloodsugar patient but never seen this type of harrasment. Your customer care call center is absolutely meaningless. He talks like a parrot. Your local banks did not entertain any credit card complains. Such infrastructure of customer care is been made by the bank intentionally so that customer can not do any thing by complaining locally with bank’s branch office resulting in increase in outstanding amount which is the sole purpose of the bank in order to earn more. In other terms the white paper method for robbing the customer. I am very much disappointed. In fact there is no transparency in the credit card business from your bank.I am very much disturbed and scared therefore I have loddged a local police complain agaist unwanted people at my residence. I have made up a mind to not to pay any extra charges, if required I will take this case to your Chairman or Director, Consumer Court, RBI, Finance Ministry and Media. I would also like to see what benefits does my bank give to a gold card customer or what is the mission and quality policy or objectives does my bank have from customer point of view. Is it justified that one side Government of India is waiving the loans of our “Kissan Bhai” and other side my bank HDFC are finding out the unethical ways, methods and means to earn money? Kindly Take necessary action against my complain immediately, otherwise HDFC will be responsible for all consiquence of my life& my health.

Respectfully

Maniklal Acharjee
57/A, Barasat road, battala.
PO. Nona Chandan Pukur
Barrackpore
Kolkata 700122.