[Resolved] HDFC Bank Bank Credit Card — HDFC Credit Card No.: [protected] Settlement Regarding | |||
Dear Sir, I would like to inform you that I could not make payment at a time INR 135609.36, without any information they have hold my HDFC salary a/c and by their self auto debited all the amounts.after made complaint in consumer court then they have issued to use this salary a/c. but I have no faith further using this a/c hereafter. Also, I have not used and they have temporarily blocked HDFC CC services from June, 2013. every months they have added minimum 5000 interests in monthly billing. I have only one way to request you to solve this matter. I requesting you to kindly go through this matter and make plan for settlement without any interest from June, 2013 to yet. I hope you will definitely solve this matter immediately. Thanks & Regards, Bijaya Kumar Mohanty +91-[protected] [protected]@gmail.com Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
This mail from HDFC Bank;
[protected] Forwarded message[protected]
From: Senior Management <PriorityRedressal.[protected]@hdfcbank.com>
Date: Sat, Oct 12, 2013 at 5:26 PM
Subject: RE:'HBL=[protected]' Fw: source : NS - CONSUMER FORUM // customer name: BKMOHANTY -- (TS)
To: "[protected]@GMAIL.COM" <[protected]@gmail.com>
Dear Mr. Mohanty,
This is in continuation to interim response dated 09.10.2013 regarding your HDFC Bank credit card account.
We have noted the concerns raised with regard to the lien placed on your bank account towards the card dues. On receipt of your e-mail, our bank representative had attempted to get in touch with you to personally address your queries. We regret to inform that our attempts did not meet with success as we could not reach you at the numbers recorded with us. Hence, we take this opportunity to respond vide this email.
Our records indicate that you had utilised the card for retail transactions until 06.08.2013. Specific to the repayments, we were not in receipt of regular payment towards the card dues since March 2012 statement . The same resulted in levy of bank charges as elucidated in the card usage guide and on the reverse of the credit card statements. Further, owing to non receipt of payment to cover even the minimum amount due, the card account was invalidated from further usage on 02.09.2013 .
In view of the above payment pattern, a lien was placed on your bank account and an appropriate notice was sent to your mailing address as recorded with us. Here we invite your attention to our card usage guide which clearly mentions the fact that the Bank, at any time, will have a lien and right of set off on all monies belonging to the cardmember standing to their credit in any account whatsoever with the Bank or in the possession or custody of the Bank. Accordingly, an amount of Rs. 42, 553.16 was invoked from your bank account and credited to your card account on 16.09.2013.
We reaffirm that your card stands invalidated and there is an outstanding of Rs. 135, 609.36 payable by you(post the above lien set off). We also request you to provide us with your latest contact details to enable us contact you and assist you further in this regard, as our recent attempts to contact you were not successful.
Please feel free to contact us at:[protected]/66667102 or write to us at: priorityredressal.[protected]@hdfcbank.com for any further clarification/assistance that you may require in this regard.
In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd., Trade World, “C” Wing, 11th Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai-400013 or E-mail at [protected]@hdfcbank.com or Fax at[protected]. Alternatively you can call at Tel:[protected].
Kindly note the query reference number for this correspondence is : [protected].
Assuring you of our best attention at all times.
Regards,
Rajeswari Jayasekar
Asst.Vice President – Service Quality
Credit Cards
Know more about us on www.hdfcbank.com. Connect with us on Facebook at www.facebook.com/hdfcbank
____________________________________________
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
[protected] Forwarded message[protected]
From: Senior Management <PriorityRedressal.[protected]@hdfcbank.com>
Date: Sat, Oct 12, 2013 at 5:26 PM
Subject: RE:'HBL=[protected]' Fw: source : NS - CONSUMER FORUM // customer name: BKMOHANTY -- (TS)
To: "[protected]@GMAIL.COM" <[protected]@gmail.com>
Dear Mr. Mohanty,
This is in continuation to interim response dated 09.10.2013 regarding your HDFC Bank credit card account.
We have noted the concerns raised with regard to the lien placed on your bank account towards the card dues. On receipt of your e-mail, our bank representative had attempted to get in touch with you to personally address your queries. We regret to inform that our attempts did not meet with success as we could not reach you at the numbers recorded with us. Hence, we take this opportunity to respond vide this email.
Our records indicate that you had utilised the card for retail transactions until 06.08.2013. Specific to the repayments, we were not in receipt of regular payment towards the card dues since March 2012 statement . The same resulted in levy of bank charges as elucidated in the card usage guide and on the reverse of the credit card statements. Further, owing to non receipt of payment to cover even the minimum amount due, the card account was invalidated from further usage on 02.09.2013 .
In view of the above payment pattern, a lien was placed on your bank account and an appropriate notice was sent to your mailing address as recorded with us. Here we invite your attention to our card usage guide which clearly mentions the fact that the Bank, at any time, will have a lien and right of set off on all monies belonging to the cardmember standing to their credit in any account whatsoever with the Bank or in the possession or custody of the Bank. Accordingly, an amount of Rs. 42, 553.16 was invoked from your bank account and credited to your card account on 16.09.2013.
We reaffirm that your card stands invalidated and there is an outstanding of Rs. 135, 609.36 payable by you(post the above lien set off). We also request you to provide us with your latest contact details to enable us contact you and assist you further in this regard, as our recent attempts to contact you were not successful.
Please feel free to contact us at:[protected]/66667102 or write to us at: priorityredressal.[protected]@hdfcbank.com for any further clarification/assistance that you may require in this regard.
In line with our focus and commitment to Customer Service, we trust that this Grievance Redressal Cell has addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Principal Nodal Officer Mr. Appala Pranesh Rao at HDFC Bank Ltd., Trade World, “C” Wing, 11th Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai-400013 or E-mail at [protected]@hdfcbank.com or Fax at[protected]. Alternatively you can call at Tel:[protected].
Kindly note the query reference number for this correspondence is : [protected].
Assuring you of our best attention at all times.
Regards,
Rajeswari Jayasekar
Asst.Vice President – Service Quality
Credit Cards
Know more about us on www.hdfcbank.com. Connect with us on Facebook at www.facebook.com/hdfcbank
____________________________________________
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
Dear Mr. Anay.
HDFC Bank Customer Assistance.
When could I get confirmation letter through proper channel, for make payment of aforesaid out standing amount.
I am ready to settlement but no response about final worth amount without interest pending from HDFC Credit card department.
I hope you will close this issue urgent & important basis.
Thanks & Regards,
BIJAYA KUMAR MOHANTY
+[protected]South Korea)
+[protected]International Roaming)
Email- b.[protected]@hotmail.com
HDFC Bank Customer Assistance.
When could I get confirmation letter through proper channel, for make payment of aforesaid out standing amount.
I am ready to settlement but no response about final worth amount without interest pending from HDFC Credit card department.
I hope you will close this issue urgent & important basis.
Thanks & Regards,
BIJAYA KUMAR MOHANTY
+[protected]South Korea)
+[protected]International Roaming)
Email- b.[protected]@hotmail.com
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I have taken up the matter with the unit concerned. You may look forward to receive a response soon.
- Anay.
HDFC Bank Customer Assistance.