[Resolved]  HDFC Bank Bank / Debit Card Use — DOUBLE DEBIT OF AMT2393/- DESPITE SINGLE SWIPE

I used HDFC bank debit card for paying my mob. bill of rs.2393 /- on 11th nov at alipore vodafone store, where they swiped card once but still when i checked ATM mini statement it reflected same amt debited twice from mya/c same day surprisingly.
after wrtiting to vodafone they arranged transacction details where swiping card partner citibank confirmed over mail that they received only once the amt.which has been mailed by vodafone to me also stating that the duplicate fund was with HDFC bank only.when i contacted HDFC bank for the same they said the process will take 30days for the money to be credited back to my a/c.this is really funny .

1. why for HDFC bank internal sys. prob i will suffer as consumer?
2.the money is mine and how and why you have blocked it ? under which RBI rule?
3. i gathered all relevant doc from other merchant banking partner i.e. citibank and vodafone clearly stating that the fund is lying at HDFC bank, if so then why the money is not credited back at my a/c till now?

4. its been more than 15 days and today i was told by mr bhandari (HDFC NEW ALIPORE-KOLKATA MANAGER)it will take 30days time to credit tback the money which is ridiculous!


HDFC bank simply remained as onlooker for the entire event and it speaks o[censored]tter negligence.

I as a customer under no circumstances should be harassed like this for your internal problems.and the time enrgy and money involved in the entire case has a value attached which cant be neglected by you but your new alipore bank manager has acted as if its anormal case and it reflected stubborn behaviour while adressing me saying" it will take time you do whatever"..

I WANT HDFC to compensate me for this harassment caused to me wasting my time and also for blocking my money for no reason for so long..

thanks