[Resolved] HDFC Bank Bank Gold Card — fraud with my gold card
Dear Consumer Team,
My name is Tauqir Khan and i live in faridabad iam working in Inter global(Air India)
I want to Inform u that, this is regarding the fraud of my credit card no [protected] On 13Feb, 09. some of HDFC Bank Executive named Rajiv([protected]) called me up and offered for converting the Gold Credit Card to Platinum Card and he advised me to give the gold card back to Bank and hand it over to BANK EXECUTIVE after breaking into 4 pieces and also after rubbing the CVV number. So I broke the Card in 4 pieces and rubbed the CVV number as per Bank Executive.on (15th feb, 09)when bank executive came with my house that time i was not at home i had gone a movie in faridabad pvr cinema sector 15.then bank executive give me a call and told me that we are at your home after discussing with bank executive. i called my mother and said to my mother give my broke card to bank executive. after collect my card bank executive told me that with in a month you will recieve a new platinum card.And after 2 or 3 hrs around(1600hrs). someone called me up from HDFC and informed me that you have made a transaction of Rs/- 85000 (jafrabad newdelhi indira medical store) which made through my Gold Credit Card which I gave to HDFC Bank Executive. timing of the transction is 03.40 and at that time iam in faridabad and iam watching a movie with my brother and sister i have also a ticket of that day movie for the proof.I was not aware about that transaction and it was very shocking for me as I was not even involved in this case and I didn’t even have the Credit Card with me. How is it possible that Bank Executives are making fun of the Bank and doing fraud with the customers/clients? I think we should not trust any of the bank executives.
At the same moment i called a customer care and I told that executive to block the card and also request her to kindly investigate regarding the transaction of Rs.85000/-. While investing the case Bank told me to make the payment for Rs.3750/- (executive name is shikha ([protected])from collection dept rajouri garden delhi)and gave assurance that the interest would not apply and ur matter will solve as soon as possible. if you will make the payment of Rs.3750/- so as per Bank I made such payment. And after few days bank told me to make the payment for Rs.85000/- which made through my Gold Credit Card. And for this transaction I was even not aware and I didn’t even have the credit so why should I pay the amount.and one day i recieved a call with the name of Ankur bhardwaj([protected]) he told me that he is manager of hdfc bank and he will look in this matter and he told me that my case is solve and i dont have to pay any thing only i have to pay the 5 or 6 thousand then bank will give me the clearance letter. but i dont agree bcoz its not my fault and after that he dont call me or i dont know where he is.
Therefore I would request you to kindly follow up with the merchant (Medical Shop- Jafrabad) where the transaction has been made (as per the bank). and also take a action against hdfc bank And request you to kindly give an eye to this case and also Request you to kindly cooperate and give me your positive feedback.
I also forward this case to my lawyer with the name of Mr.Sagar Bhatia contact no [protected] i[censored] want any help discuss with Mr.sagar bhatia
I’ll be looking forward for your quick and positive response.
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Aug 13, 2020Complaint marked as Resolved