[Resolved]  HDFC Bank — - Local cheques clearing - I never knew it takes 3 days for a bank to clear a local cheque with the technology we have today

Hi

I have an account with HDFC bank Koramangala, I had deposited a local cheque of ICICI on Monday morning at 10 am . My cheque had not cleared till Wednesday as i has issued some cheques based on the third party cheque that was deposited on Monday . I had visited the bank quite a few times asking them for an update on the 3rd party's cheque that i had deposited into the bank . They informed me that they are still processing it .

I had waited till Wednesday evening after this i was fed up and called the phone banking people, they informed me that they need 3 days for clearance as per RBI rules . I had informed them if no action is going to be taken i will be filling a case against them after speaking to them with such force, my call was transferred to a supervisor where he showed no courtesy, he informed me that he would check with the clearance department and would give me a call back .

At 9.30pm i had received a call from him informing that the 3rd party cheque had been bounced back due to insufficient funds .

The next day i went up to the operations manager asking her why was there such a delay, she informs me saying that the cheque is cleared on Wednesday . I informed her that when i had spoken to the customer relations people at 8 pm my cheque information had not been updated how come they had information on this at 9.30 pm and how did they update the records .

FOR ME TO RECEIVE THE BOUNCED CHEQUE BACK IT HAD TAKEN 2 WEEKS FROM THE BANK'S END

This makes me feel what type of customer service or operation does this bank handle . As customers do we need to run behind these people so much or do they need to run behind us to upbring their business .