[Resolved]  HDFC Bank — Wrong Information for settlement

Hi,
My name is Pradeep Kapoor and was using my Hdfc Credit Card from the last 4 years.
But 2 - 3 months back i was going throug a bad financial phase ansd couldnt make the minimum payment on my due date but was making it after due date.

One day i received a call a guy named Rajat fro Hdfc Bank ( [protected], [protected] and [protected].) asking me to do the settlement on the card for Rs 50000 and my total amount was Rs 80000, i said if i will go for the settlement would bank will blacklist me and put my name in CIBIL.
He said no, it will not .i asked him please provide me the same in written, he said take my words but at that time i told him that i will check and will tell you what i will do..
I called up the bank next day and they told me if you will do the settlement than bank will put your name in CIBILso its better if you will pay the entire amount to avoid the inconvience.
so i decidec to pay the entire amount though i was saving Rs 30000 but dont want to put my self in defaulters list.

After that Rajat didnt call me at all and i was paying the minumum for 3 months.
One day i called up the bank and asked what is the total balance due on my card after the minimum payment as i will pay in full but lady told me that my card has been already settled for Rs 50, 000
i was actually shocked hearing that without any written statement, without my knowledge and permisiion my card has been settled than the same guy called me that day and said that u agreed for the settlement.i asked u proposed the settlement options for me, and i never agreed on that, i asked him i am rady to pay the full amount with the interest but please unblock my account as i maintain a good credit reelations with the bank and dont want to destroy it.on my good credit history bank approved my loan of 1.5 lakhs without any documents.my credit card limit was Rs 25000 but because of my credit history its been increased to 80, 000 .
I had a word with the managers, supervisors, i dont know how many times, they told me that my card cannot be unblocked and instead of offering any suitable options, they started abusing me, harrasing me and using unprofessional languages.

They are also threatning me that we will freeze your account and put ur name in defaulters list but i told them i ready to pay the full amount with interest but i need i card back as i never agreed on the settlement and never signed the settlement letter.Now they are sending collectiong agents who was actually in fight with my younger brother, he threathed him that we have already filed a complain in nearest Police station.

I called up bank and try to file a complain agaist them but havent received any positive response, they are calling me backand forth but iam not answering there call.
I dont want to destroy my relationship with the bank as i am still paying the installments for the personal loan from the same bank.

Please help me to get a pece of mind.

Pradeep Kapoor
[protected]