[Resolved] HDFC Bank — CREDIT | |
Harassment & Wrong Commitment by HDFC Credit Card collection Department Date: 01/03/2010. To The, Regional Manager Credit Card Division HDFC Bank Ltd. Dear Sir, Ref: HDFC Credit Card No.[protected] Subject: Harassment & Wrong Commitment by HDFC Credit Card Division for settlement of my credit card. . I was holding a Credit Card of HDFC Bank, the details are as under: Name: CHINIMILLI RAJKUMAR Add: H. No.18, RAM NAGAR, and PICKET.SECUNDERABAD – 500026 Card No. :[protected] I requested your bank executives to settle my credit card amount due to unable to pay my outstanding card amount from Aug'09 onwards, because I paid amount what I used in HDFC credit card and I didn't getting account statements from Aug ‘09 onwards. What ever outstanding telling on phone that amount wrongly charged to my account. Number of times speaks to different agents, executives and managers in this regard. But nobody responded. I would like to state that despite my constant reminders to HDFC bank and assurance from your executive Krishna that he will be the sole point of contact regarding my settlement, this has not happened and I am being constantly harassed by the bank from different executives (Sushma, Padmasri and Rupa) who in the month of Feb'10 had sent agents 4 times to my house and harassed my wife and mother (heart patient) used unparlament words and very dirty language on the phone. Sir, I request you to please close the card immediately and settle my credit card amount immediately. Please do the needful & necessary action at the earliest in this regards. With Thanks & Regards Chinimilli Rajkumar Contact: [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Dear customer,
All our collection agents are required to adhere to strict guidelines with respect to their tone and manner of interaction with customers. We sincerely regret the behaviour of our agents and the distress it may have caused to you or your family.
We would like to investigate your complaint further. Request you to send us an email at the id [protected]@hdfcbank.com with your contact and account details. Please mention the id number TTU[protected] in the subject line. Once we receive these details, a bank representative shall contact you.
Regards, Customer Assistance, HDFC Bank
All our collection agents are required to adhere to strict guidelines with respect to their tone and manner of interaction with customers. We sincerely regret the behaviour of our agents and the distress it may have caused to you or your family.
We would like to investigate your complaint further. Request you to send us an email at the id [protected]@hdfcbank.com with your contact and account details. Please mention the id number TTU[protected] in the subject line. Once we receive these details, a bank representative shall contact you.
Regards, Customer Assistance, HDFC Bank
Hi Raj,
Dont believe on the words of HDFC you cannot expect any help from them, check the internet for reputation of HDFC Credit cards and harassment on the customers, even HDFC Grevience redressal also will not help you.
regards,
Chintu2Kul
Dont believe on the words of HDFC you cannot expect any help from them, check the internet for reputation of HDFC Credit cards and harassment on the customers, even HDFC Grevience redressal also will not help you.
regards,
Chintu2Kul
They harassed me for one year and i want to share my experience with everyone.
HDFC bank Credit card recovery department is most notorious in the country.
That is the reason they can show very low Non Performing Assets because they never write off any of the settlements done with the customers.
They did the same with me for one year. I took the matter with ombudsman, using all the emails that i had sent for one year, the settlement letter scanned copy and the proof of payment that i had done. Now i have received the zero balance confirmation and the write off in cibil.
They try to get you into accepting expired settlement letter after which you have no rights. Make sure you make the payment within the written time frame of the settlement letter at all cost
*they sent harassing recovery agents on 'behalf of HDFC Credit card'
*the agent wanted me to make part payments rather than asking for settlement letter
*they tried to make me accept the expired settlement letter.
*they did not honour their written commitment made via their settlement letter for writting off the dues.
*they kept on refusing on emails and kept asking for more money for writing off in cibil records.
* I took up the issue with their "Nodal officer" as well but to no use.
*finally i took all the mails to the ombudsman and got the issue resolved.
*Till date HDFC credit card department holds that everything that was done is in accordance with bank policies. (only God knows how many inhumane policies do they have in their kitty)
*they have wasted my whole one year in followups, mental harrasment, and botheration.
Stay away from HDFC bank for all reasons.
HDFC bank Credit card recovery department is most notorious in the country.
That is the reason they can show very low Non Performing Assets because they never write off any of the settlements done with the customers.
They did the same with me for one year. I took the matter with ombudsman, using all the emails that i had sent for one year, the settlement letter scanned copy and the proof of payment that i had done. Now i have received the zero balance confirmation and the write off in cibil.
They try to get you into accepting expired settlement letter after which you have no rights. Make sure you make the payment within the written time frame of the settlement letter at all cost
*they sent harassing recovery agents on 'behalf of HDFC Credit card'
*the agent wanted me to make part payments rather than asking for settlement letter
*they tried to make me accept the expired settlement letter.
*they did not honour their written commitment made via their settlement letter for writting off the dues.
*they kept on refusing on emails and kept asking for more money for writing off in cibil records.
* I took up the issue with their "Nodal officer" as well but to no use.
*finally i took all the mails to the ombudsman and got the issue resolved.
*Till date HDFC credit card department holds that everything that was done is in accordance with bank policies. (only God knows how many inhumane policies do they have in their kitty)
*they have wasted my whole one year in followups, mental harrasment, and botheration.
Stay away from HDFC bank for all reasons.
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HDFC Bank Credit Card — Harassment & Wrong Commitment by HDFC Credit Card Division for payments which is already made.
Ref: HDFC Credit Card No. [protected]Subject: Harassment & Wrong Commitment by HDFC Credit Card Division for payments which is already made.
Dear Sir,
I was holding a Credit Card of HDFC Bank, the details are as under:
Name: Reena Charan
Add: H. No.3, Church Compound, 1 Butler Road, Delhi – 110054
Card No. : [protected]
The settlement letter of six instalments of Rs.24, 500.00 was issued by HDFC Bank on this card but I did not received the original letter as of my repeated reminder to the bank executives ( Rajouri Garden Branch) and also called to customer care regarding this matter. After that I got a photocopy of the same which was not very clear. Due to some financial crisis as my dad is having cancer, I made full payment to the bank in twelve instalments rather than six instalments as per the telephonic instructions and confirmation of the bank executive (Rajouri Garden branch). The tele caller told me that you can pay your settlement amount in more instalments and it will deduct in your total amount. At the time of last instalment, I asked the HDFC Bank executive to get me the full and final receipt and NOC and can collect the payment. But she told me that she can’t give me receipt for full and final payment, but all of your dues is been cleared and you will receive the NOC by courier. On good faith I made the payment, but even after that again and again I am receiving calls in my office that your amount is due and misbehave on phone by using vulgar language. When I called to customer care and ask them to issue me NOC then they said that your earlier settlement has cancelled and you have to re-settle the amount, which was shocking to me.
You can check my account summary regarding dues.
Now, I have received a letter on dated 8th June 2009 from some advocate regarding payment of Rs.44, 978.00. I am really very very disturbed by all this.
I am requesting you to please took into this matter and close this chapter at the earliest as all the dues is been cleared from my side. Please acknowledge receipt of this letter. My email id is [protected]@yahoo.com.
Thanks and regards,
Reena Charan