HDFC Bank Complaints & Reviews

Hi All,

I was using HDFC Bank Credit card from 2004, but from past few months i am unable to pay my dues, on Sep 2009 Bank offered me a settlemet for RS 20,000/- under eight equal installments out of which i paid Rs 10,000 ( Approx ) , I paid some months and missed some of the installments, Now my savings account is on HOLD. and bank say that my settlement has been cancelled.

Till date its been only 7 months, now I am ready to pay the balance amount of settlement in one shot. which is well with in the stipulated time of 8 months.

Can some one help if my point is valid OR how to proceed with this.

Thanks..

DKA
[protected]

what to do ,after the full and final settlement payment bank keep on calling for payment,and say that the letter that given was null/void if they ask again to go for the settlement,what does that mean we have to still pay them

Respected Sir,

My name is Jayakumar, and I work as Manager ( Mech & Elect) with a MNC company in Chennai

Few days ago (Feb 15, 2010), I was informed about the preapproved car loan from HDFC bank ,Hence I requested for a car loan from HDFC
Bank.

We were asked to produce every possible document that can prove our
existence on Mother Earth - For pre approved loan ,Xerox of Gas card,
driving license, pan card details, Passport Copy.
I have applied for new car loan on[protected] to HDFC bank, Kindly read the process I have passed through-:

Day-1----15/02/2010: I logged in HDFC web site for request of car loan ,after that I was called by Ms Sudha from customer care and she told me that a representative will come for document collection in the Evening hours .

Day-2----16/02/2010: The representative Mr Arul Came in evening I gave him all the documents he had asked.

Day-3----17/02/2010- Nothing Happened.

Day-4----18/02/2010- Telephonic verification was done in my office address.

Day[protected]/02/2010-Telephonic verification was done in my permanent address.

Day[protected]/02/2010- Nothing Happened.

Day-7----21/02/2010- Bank Holiday

Day-8----22/02/2010- . Mr Arul informed that SMS will be sent after approval from Chennai Office .


Day-9----23/02/2010—Nothing Happened, I got his Manager ( Mr Raju Kumar) mobile Number and checked the status, he informed me i will call back ,But he never calls

Day-10---24/02/2010-- Nothing Happened.


Day-11--25/02/2010-- Nothing Happened. Mr Raju Kumar informed that my pre approved loan is rejected and, I have to apply by conventional method, He asked form 16, salary slip, and in the evening he informed that we will approve your case by making verification in your office. Mean time i contacted customer service and enquired what is the problem in getting delayed they gave Reference No TF[protected] for my complaint and told your query will be sorted with seven working days, After that nothing Happened.

Day-12--26/02/2010—Verification was done in my office address, Verification person came to my office took photographs of our office site checked my identity.

Day-13--27/02/2010- Nothing Happened.( Holiday)

Day-14--28/02/2010-Nothing Happened. ( Holiday)

Day-15--01/03/2010-I called Mr Raju Kumar in the morning an informed that your loan is not approved, He told all stories for not approval of my loan, I informed him that I have invested in your Bank Products . Then he told me send me to send the particulars by mail and it was mailed to him.
He informed me that I am in busy schedule due to month end and year end closing accounts, so you contact me after 2 days

Day-16--02/03/2010-Nothing Happened.

Day-17—03/03/2010-Nothing Happened.

Day -18- 04/03/2010- I called him about 11.30 am he informed that I will tell about the exact status around 2 pm ,( Moreover he told me that I am on leave once I reach office I will inform you) ,I called him several times he was least bothered to attend my call

Day -19- 05/03/2010: He informed( around 8 am) that I will give exact status by morning hours. Around 11.30 am he concluded finally that loan is not sanctioned. After wasting my precious time and money for making phone calls

I have read your "Fair Practice Code for Lending" and your bank violated the same many times in last weeks. They did not provide me receipt of loan application No and also did not communicate why my loan was rejected.

My association with the bank is from Oct 2007 onwards, I am totally fed up and frustrated. I had an impression that HDFC bank falls in the category of quality service provider, I interacted with the bank for the first time and Iam
Shocked to see the state of affairs
I doubt people understand in Reality as to what customer service means in actuality.

I am classic customer, and I have invested in HDFC products for about
3 lakhs, Iam planning, whether to have or withdraw the relationship with such Bankers.

Bankers have the right to reject the loan , but not taking so much time, But
Everytime Iam getting calls/mails informing that you are eligible for pre approved, car loan/personal loan etc .........
Why the bank is advertising/displaying 72 hours loan approval

DO NOT TAKE CUSTOMER AS GRANTED

THIS IS WHAT HAPPENS FOR PEOPLE WHO HAVE INVESTED IN HDFC



Kindly address my complaint as soon as possible and revert with the reason for delay.

With Regards,

P. Jayakumar

To The Manager,
HDFC SLIC
Bangalore


Subject : HDFC- SLIC Cancellation-POLICY NO : 13388859

I had raised a Complaint for the Cancellation dated 30 th Jan 2010 of the HDFC Standard Life Insurance policy -POLICY NO : 13388859 and the Complaint No is IC2238871. I had given a written Complaint for Cancellation well with in the Free Look Period as i recieved the Documents on 24 th Jan 2010 and returned the Documents on 30th Jan 2010 to the HDFC Bank- Vijayanagar Branch Manager.They assured me about the refund of the Amount with in a week. Its been more than more than a month now. The Concerned Bank people are intentionally delaying it and have been very negligent. I am extremely unhappy with the Customer Service.

Kindly revert back to us at the earliest.

Best Regards
Priya Hamsa Prabhakar

Dear Sir

My credit Card was charged with out my authorization for Rs.18780.06 in November 2008. When I received my statement I registered a complaint at HDFC bank that I haven't given any authorization to charge my card for the said amount. I also got a letter from the hotel mentioning that they have wrongly charged my card. I forwarded the letter from the hotel to the bank. I paid all the dues except the Rs.18780.06 & the interest due on that.

Later on I my self investigated and found out that, They where supposed to charge Ms. Anita Gurnani this amount. Later own in March 2009, they charged anita gurnani the same amount.

The bank kept own asking the money. Now the HDFC has blocked my credit card. Now the Westin Resort has paid back the money of Rs.18780.06 to HDFC Bank.

HDFC is again asking me for more money for the Interest.

I would really appreciate if you let me know how I could fight against the HDFC bank & Westin Resort and get my credit card back in good position.

Thanks & Regards

Thomas
[protected]

Harassment & Wrong Commitment by HDFC Credit Card collection Department
Date: 01/03/2010.

To

The,
Regional Manager
Credit Card Division
HDFC Bank Ltd.

Dear Sir,

Ref: HDFC Credit Card No.[protected]

Subject: Harassment & Wrong Commitment by HDFC Credit Card Division for settlement of my credit card.
.
I was holding a Credit Card of HDFC Bank, the details are as under:

Name: CHINIMILLI RAJKUMAR
Add: H. No.18, RAM NAGAR, and PICKET.SECUNDERABAD – 500026
Card No. :[protected]

I requested your bank executives to settle my credit card amount due to unable to pay my outstanding card amount from Aug'09 onwards, because I paid amount what I used in HDFC credit card and I didn't getting account statements from Aug ‘09 onwards. What ever outstanding telling on phone that amount wrongly charged to my account. Number of times speaks to different agents, executives and managers in this regard. But nobody responded.

I would like to state that despite my constant reminders to HDFC bank and assurance from your executive Krishna that he will be the sole point of contact regarding my settlement, this has not happened and I am being constantly harassed by the bank from different executives (Sushma, Padmasri and Rupa) who in the month of Feb'10 had sent agents 4 times to my house and harassed my wife and mother (heart patient) used unparlament words and very dirty language on the phone.

Sir, I request you to please close the card immediately and settle my credit card amount immediately.

Please do the needful & necessary action at the earliest in this regards.

With Thanks & Regards

Chinimilli Rajkumar
Contact: [protected]

Sir/Madam,

This is my first reminder against my mailed did on 12.2.2010. Matter is as under:

Please refer to clause 9 (3) (a) of the Banking Ombudsman Scheme 2006.

This complaint against your housing loan branch at Sector-18, Noida. I mailed that branch so many times but action on their part is NIL.

I am in Central Govt. Service and working as Sr. Auditor in iCISA (An International Traning Centre of Comptroller & Auditor General of India), A-52, Sector-62, Noida (UP) 201307. I had applied for Home loan of Rs. 14 lakh in HDFC branch Sector-18, Noida for property at Raj Nagar Extention, NH-58, Gzb. UP and I faced such unexpected problems as under:

i) Applied for home loan of Rs. 14 lakh (Property cost Rs. 15.06 lakh on CLP excluding Reigistry cost) on DUAL RATE basis in the first week of December 2009. Mr. Dhiraj (employer-Mobile No. [protected]) had informed me that HDFC can provide me only Rs. 12.80 lakh, I made myself agree on his offer inspite of short of money.

ii) The HDFC vide their File No.[protected]/HUM dated 22.12.2009 has informed that loan amount of Rs. 12.80 lakh has sanctioned to me with interest rate 8.75% on floating rates and asked to submit such relevant papers to Mr. Joshi for disbursement of loan. (This sanctioned letter was provided to me through mail, on my request made on 30.12.2009)

iii) I disagreed on above proposal of loan on floating rates. On 12.1.2010 I mailed to HDFC (Mail address: urhomeguide.[protected]@hdfc.com), request them to rectify the interest rate as 8.25 % on Dual Rate basis as applied me in my loan application.

iv) On my request the HDFC has issued to me a another Home Loan sactioned letter vide their File No.[protected]/HUM dated 25.1.2010 of Rs.11.02 lakh instead of Rs. 12.80 lakh on Dual Rate Home Loan basis.

v) I found my self totally disagree on above offer. On 29.1.2010, I mailed to Mr. Joshi that I don't want loan from HDFC and request him to return my processing fee of Rs.7170/- which was taken by them in first week of December 2009 against the loan amount of Rs. 12.80 Lakh (.5% of loan amount + 10.30 % service tax) and all original papers of my property.

Till today, I have paid Rs. 51,000 + 1,43,580= Rs. 1,94,580/- to Carol Infrastructure Pvt. Ltd vide their receipt No. RH03516 dated 30.11.2009 and RH03565 dated 14.12.2009 respectively towards purchase of flat No. F-562, Tower No. 15 in River Heights at Raj Nagar, Gzb. UP. These days I found myself nowhere due to services of your branch at Sector-18, Noida.

I am submitting my humble request to you to make such arragement for return of my processing fee of Rs. 7170/- and compensation of Rs. 1 lakh from the HDFC Bank and all original papers of my property that are kept with your branch at secter-18, Noida because now I have to pay huge interest to builder due to delay in payment.



Yours truely,

Jaipal singh
House No.38, iCISA Residential Complex,
A-52, Sector-62, Noida (UP) 201307
Mobile No.[protected]

Before allotment of the Credit Card, HDFC made so many calls and visited my house also. I have not approached anybody of providing me CC, but HDFC sales agents themselves entered my office and started giving false promises, (No surcharge on petrol filling etc, but really they charged me with surcharge;) On equiry with Customer Care, they advised to cancel the said card by cutting the said CC into Four pieces and drop the same into ICICI ATM centre.

Having paid on the due date they have charged me with Rs 552 of ‘Late Fee’ which is not acceptable to me. Though I have informed the same, no action till now has been taken.

HDFC CREDIT CARD is useless card. Requesting the Buyers to rethink before going for HDFC CC

Blocked my salary in my salary account against my credit card due. HDFC isseued me a credit card and they charged me huge interest rate. I paid minimum amount for long time but the due went on increasing and at a point I stopped usind and paying the amount to the bank. Now the bank blocked my salary account and their collection department says pay the outstanding or they will not release my salary. My complete famaly depends on my salary... PLS HELP

Dear Sir,

I need your Email ID so that I can contact you to get help in regard to cheating done by HDFC Standard Life Insurance Company with me for INR 75,000/-.

Kindly extend your cooperation as i am a NRI, need to contact you urgently.

Regards
Brajesh Mishra
[protected]

I seek your assistance in taking up the matter pertaining to unfair levy of quarterly minimum balance charges (AQB) of Rs.16,500 by HDFC Bank over a period of six years!!. I had written to their Chairman & MD Shri Puri and was replied in negative on 16th March 2009. I understand that aggrieved party can approach the Banking Ombudsman appointed by Reserve Bank of India within one year i.e. by 15 March 2010 in this case.

I thought to seek your assistance in the matter a better option than going to the Banking Ombudsman considering the procedural hassle.

The facts of the case are as under:

Bank required either to maintain an average quarterly balance of Rs 5000/- in saving bank account or a fixed deposit of Rs 50000/-. In case either of the conditions is not met, charges Rs 750/- per quarter are applicable.

I had opened a SB a/c in 1998 with the erstwhile Times Bank, Noida which was later taken over by HDFC Bank. I was having a linked FD of more than Rs.84,000 in September 2002, when I had issued a cheque of Rs.50,000 which took the FD balance below Rs.50,000 after exhausting the SB a/c balance. Since then there was no transaction in the account, barring charges debited from time to time for non maintenance of Minimum Average. These charges were being recovered on quarterly basis until December 2008 by transferring the required balance from the linked FD a/c to SB a/c resulting in reduction in the linked FD balance.

I was not getting bank statements and other communications from the bank (by snail mail) possibly due to change in address after my transfer from Noida to Mumbai. When I shifted back to Noida in October 2008, I got a letter advising levying of QAB charges for the period July-Sep 2008. After checking this with the branch, I came to know about the QAB requirement which possibly was stipulated by HDFC Bank after taking over Times Bank. This has resulted in a total debit of Rs.16,500 (for 3 quarters @ Rs.500/qtr and 23 quarters @ Rs.750/qtr) due to reduction in the linked FD balance below Rs.50,000 to about Rs.35,000 since 2002.

I think levying of QAB charges in this case is unfair on the following grounds:

o Bank always had recourse to the linked FD for ensuring that QAB balance in SB a/c remains Rs.5,000. This is in contrast to a normal FD wherein specific instruction from customer is required for premature withdrawal. This recourse to use linked FD funds was in fact used by bank to recover QAB charges.
o Linked FD balance was always more than Rs.30,000 during the period despite levying of QAB charges. This is more than 6 times the stipulated minimum QAB of Rs.5,000 in SB a/c.
o There was no customer transaction in SB a/c since 2002 and as per RBI guidelines a/c should have been treated as In-operative/ Dormant. Despite this, there were debits by the bank and even I was able to withdraw funds myself without re-activating the a/c status.

o Bank could have sent email to me about the a/c status (I find my email a/c recorded in bank records and regularly receive promotional emails).

o On advice of Bank staff (they said take all the money out and then nothing can be debited by the bank and a/c will be closed automatically) I had also withdrawn the money left in my a/c in January 2009. Soon after this I got a communication from the Bank that QAB charges have been levied for Oct-Dec 2008 quarter and a sum of about Rs.3 (balance remaining in the a/c after withdrawal) has been debited. This suggests that Bank’s recovery of QAB charges is limited only to funds available in the a/c. Thus, the QAB charges were recovered from my SB a/c only because I had a linked FD to my SB a/c.

Request your opinion and necessary assistance in taking up the matter.

Sincerely

Rahul Agarwal

There is no drop box for HDFC bank credit card payment in BPCL, Shantipath, Moti Bagh. This point provide facility for other banks - citi bank, icici bank, hsbc bank etc. but not HDFC. I think HDFC bank should give this facility to its customers also.

To, dated:[protected]

H d f c standard life insurance company limited
‘b’ wing, 5th floor eureka towers, (Behind toyota showroom)
Mindspace, link road maland (West) ,
Mumbai - 400064


Sub : - surrender of policy (Unit linked pension plus) no. 11343341

Sir,
This is with reference to statement of account dated 21 / 10 / 08 showing value of fund
Rs. 23, 212 - 89 for the first year against our monthly installments of rs 5, 000 / - . Which is
Very disgusting and straight away cheating which is 22% reduction in investment. As
I have been given projection at least 16% appreciation at the time of policy taken by your
One of companies executive.

So kindly i hereby request to please make arrangement for surrender of said policy or
If you have any other option to convert into otherwise give payment of balance amount.

Further i want to tell you about your caption “sar utha ke jiyo”which is totally against
The meaning. Please give me one answer how one person can move sar utha ker when
Your company cut the head without any sound.

I hereby want to inform you that this complete information i am going to give to media.
So that any other person can not be cheated.

Your truly
Bharat. B. Arora
[protected]

Dear Sir/Madam
Myself Deepak kumar tolani and my SB a/c is[protected] i took 30000 cash from hdfc bank. I paid instalment regularly but due to financial crisis i lost my job so i can't instalment regularly but when i manage amount i asked to credit card divission on this no .[protected] on this no Mr. Deep Mishra (state head) he told me that ur satelment amount is 24000 and when u paid this amount i send u sattelment letter next day so i paid 24000 rupee dated[protected] and Mr. deep mishra give me his mobile no for contacting. from 11 th jan i m calling regularly but they are not receinvng my call .
After some days i m getting notice from hdfc bank that ur due is 46000 so plz help me i take 30000 and total i paid 42000 ( instalment+ settelment amount)





Regards
deepak kumar tolani
[protected]
[protected]
D 41/3 devki nandan ki haveli ramapura varanasi 221010

Bank has TRANSFERED my Money of 9804.55 Rs without my knowledge from my Account. if Bank had any dues from my side it has to clarified and legally it has to be sorted.but i had account that bank and deposited 10500 for some urgency, they took my Money.

2nd March,2010

Still after one month since we closed our account, we failed to get "the written confirmation letter" for the closure of our SBA nor did the HDFC BANK pay the remaining accrued interest upon our money remained with them in 2010.

Our grievance sent to HDFC BANK's manager Ms. Gayatri stand as follows.


17th February, 2010

Sub.: Account closed due to the hell of the harassment from Ms Gayatri but failed to get the closure letter and the balance accrued interest, still after three weeks- while RBI states a week period only to close SBA.

We closed our SBA on 29th Jan., 2010; due to the hell of the harassment we faced for so long from Ms. Gayatri Krishan Rao (Branch Manager: Churchgate Branch).

BUT still after three weeks, our account (SBA No.: [protected])is not yet closed.
So does it mean that you people are back to further harassment?

BRIEFS:

(1) We have closed our SBA ([protected]) on 29th January,2010 ie almost three weeks back.
(2) The closure form was handed over to Mr. Ajay of HDFC bank.
(3) We were promised that in 2/3 days time you would get the “closing letter” from the bank.
(4) Still after three weeks, your bank has failed to send us the needed intimation/letter informing us the closure of the above captioned SBA.
(5) WHY?
(6) We were asked for the reasons for such closure, whereas we have already mentioned verbally and in writing too about all these harassments; which have made us to close our so old account for ever.
(7) Refer the closure form. Sr. No.4. Reason code: 5.
(8) We were also categorically asked about the harassment we faced from Ms. Gayatri.
(9) And we had detailed out as to how this lady had kept on harassing us for so long just to close our “deceased daughter’s SBA”.
(10) Secondly we had also detailed out as to how this lady refused to correct the wrong/less interest calculated in our as much as 12 FD. And we suffered monetarily when HDFC paid less interest for all these 12 FD.
(11) The funniest part was that the top banks like HSBC & SCB (also CNBC TV reporter) have made the calculation and agreed that we were less paid, but this lady Gayatri was adamant enough to rectify the error. And she calls herself the branch manager.
(12) SO THIS IS YOUR HDFCB BANK, who does not even hesitate to do such daylight robbery in this way.

Rameesh Kkumarr Agarwal

HI MY WIFE IS WORKING WITH HDFC BANK LTD,
I FOUND IT RIDICULOUS THAT THE TIMINGS OF THE BANK ARE NOT SCHEDULED,
OFFICERS ARE FORCED TO WORK AFTER CLOSING UPTO 8 PM EVEN ON HALF DAY WORKING, GENERALLY BANK TIMINGS ARE 9.30 TO 3.30 BUT THEY ARE BEING CALLED BY 9 AND LEFT BY 7 OR 8 OR MORE. NO RESTING PLACE, NO TIMINGS OF LUNCH,
NO OTHER INCENTIVES ALLOWED, JUST HARRASSING THE PEOPLES WORKING OUT THERE, NO HIKE OF SALARY NO PROMOTIONS ON TIME LIKE OTHER PUBLIC SECTOR BANKS AND SEMI PRIVATE BANKS,
HDFC BANK IS JUST SPOILING COUNTRY HR POLICIES AND FREEDOM AND BEING COMFORTABLE TO WORK,
SUCH A BIG CORPORATE IS BEHAVING SHAMELESS.

MATTER OF COMPLAIN GIVEN TO CUSTOMER SERVICES CREDIT CARD
TO: customerservices.[protected]@hdfcbank.co
[protected][protected][protected][protected]

K/A: CREDIT CARD MANAGER/CONCERN PERSON.

Dear Sir/Madam,

Pls. find attached herewith attached scanned
letter copies for settlement payments. All payments
are cleared before time as per schedule & settlement
payment cheques.
Now I don't want any statement from you. As I
informed you earlier inspite of settlement & all
cleared payment why again you are sending me statement
to make payment. It is too much herrasment you are
still doing & TRYING TO GET BOGUS INCOME.
PLS. LOOK INTO THE MATTER ,DUE TO WHICH ALL
CUSTOMER HAS NEGATIVE VIEW ABOUT YOUR CREDIT CARD.(HDFC)

Thanks,

S.B. SAKPAL

Submitted Third-party transfer (TPT) request with filled application to HDFC Sarjapur Branch on 10th Feb 2010. Branch people got to know that I was from Oracle and asked me about free Demat account but I said No for it. Later, my application was verified and I was said that TPT will be activated in 7 working days. I was waiting for activation and gave call to Customer care on 24th of Feb 2010. Customer care said they will take complaint against Branch and update me on status. Complaint no. is BAN058458. I did not get update from Branch later. I called on 25th again because o[censored]rgency to get TPT activated for personal medical reasons. However, Complaint Department said they still did not get any revert from Branch.

I called again on 27th of Feb (today). Complaint department lady I spoke said that complaint department has got update from Branch on 25th of Feb 2010 saying that my Oracle Employee ID was not provided in TPT application and hence was rejected.

Problems faced:
1. I was promised by complaint department that I will be updated when they get revert from Bank on status of my TPT. They got update on 25th but I did not get a call back. They also lie now that they called me on 25th and I did not take the call. I'm holding a serious Business responsibility at Oracle and I dont miss my calls. Also the TPT is my highest priority. Additionally Complaint department had been sending sms about complaint and details but did not get any sms from complaint department on 25th.
2. ***More severe issue is that a simple aspect of employee id not filled in my TPT application. Branch people can call me and ask my employee id for verification needs if any they have. Also Helpdesk in Oracle office is not accepting TPT applications. ******TPT application form is not having a field to fill information on my employee id. When I went to branch for submitting application, branch should have asked me to fill the employee id during my initial submission itself. But instead, it took **17 days, 10th when I submitted my initial application and until 27th feb 2010, to update about missing employee id in my TPT application. Now I'm asked to resubmit TPT application but unfortunately HDFC Sarjapur Branch or any other Bangalore branches still dont know that Oracle or other such Company employees need to provide employee id in their TPT application and it takes 17 days or even more than that to update a Corporate employee. Don't know if this kind of failure in Bank operation is due to any Bank Management decisions on Corporate employees. Also is n't it strange that employee id not specified and not asked to be specified in application causes a individual to re-submit TPT application again?
3. This complaint has been noted by a Manager for Customer Care as promised to me during the Escalation call I had. The complaint department lady I spoke to purposefully disconnected my call and I find this most strange occurrence one could experience for a serious problem experienced.

Dear HDFC Bank, please please understand the severity of issue and beg you to fix this asap. This is a desperately urgent problem.

Dear Chairperson, I am Rehan Danish Khan, employee number 71404. I have been serving with HDFC Bank in New Delhi since Sep 09. I was given appointment letter by the bank on 16 Oct 09, and therafter transferred from parent branch to another branch within three months. My salary has not been initiated till date and the bank is asking me to resign forthwith. Please help.
Thanking You
Rehan Danish Khan