HDFC Bank — THREATENING CALLS FROM CREDIT CARD COMPANY | |
Respected Sir/Madam, I need help from your side that’s why I am mailing you my problem, HDFC BANK representative is harassing me so much these days that I cannot explain you but giving you a brief. I am very much frustrated from this. Please help me in this matter as I know only RBI can save me from this torture. My name is Arif Nasir Butt , Father – K.N BUTT, Residing In RANCHI- JHARKHAND and I want to inform you that I am a account holder in HDFC BANK from 10 years time. While 3-4 years back HDFC BANK has issued me a credit card number is- [protected].Myself is paying regularly to HDFC bank but 6 months back when I came to my hometown, Till that time always call is coming from Kolkata and girls are abusing me, one time they even abuses my mother as my mother is a heart and BP patient. They are always harassing me even at morning time till night 9 o clock. All numbers from which I am getting threatening calls are- [protected] [protected] [protected] [protected] [protected] I and my parents are very much harassed as they are regularly calling from these numbers in my mobile as well as my mother and father number. After some days One of HDFC BANK representative name is AMIT came to my place and offer me personal loan and asked me to pay 10,000, so my card blockage will be removed. [protected]- AMIT NUMBER I am also in need of loan and thought that I can clear all outstanding bill of HDFC BANK directly from personal loan. I tried to arrange money but cannot do that at earliest time so I paid 2500 RS first, but that guy Amit has not given me receipt of that. Again after some days I paid 10,000 but to open my blockage of card. This time also I didn’t receive money receipt. After payment of money Amit has not received my single call and other guys are always threatening me to pay money otherwise they say they will kidnap me and kill me, whenever I found alone in road. Today RAKESH from HDFC BANK call me from number [protected], and abusing me with bad language and also threaten me to get all money back at any cost also challenge me not to go outside. So, I need your help from your side, please try to get me out from this mental & physical pressure. I will be very thankful to you . ARIF NASIR BUTT Was this information helpful? | |
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Comments
They harassed me for one year and i want to share my experience with everyone.
HDFC bank Credit card recovery department is most notorious in the country.
That is the reason they can show very low Non Performing Assets because they never write off any of the settlements done with the customers.
They did the same with me for one year. I took the matter with ombudsman, using all the emails that i had sent for one year, the settlement letter scanned copy and the proof of payment that i had done. Now i have received the zero balance confirmation and the write off in cibil.
They try to get you into accepting expired settlement letter after which you have no rights. Make sure you make the payment within the written time frame of the settlement letter at all cost
*they sent harassing recovery agents on 'behalf of HDFC Credit card'
*the agent wanted me to make part payments rather than asking for settlement letter
*they tried to make me accept the expired settlement letter.
*they did not honour their written commitment made via their settlement letter for writting off the dues.
*they kept on refusing on emails and kept asking for more money for writing off in cibil records.
* I took up the issue with their "Nodal officer" as well but to no use.
*finally i took all the mails to the ombudsman and got the issue resolved.
*Till date HDFC credit card department holds that everything that was done is in accordance with bank policies. (only God knows how many inhumane policies do they have in their kitty)
*they have wasted my whole one year in followups, mental harrasment, and botheration.
Stay away from HDFC bank for all reasons.
HDFC bank Credit card recovery department is most notorious in the country.
That is the reason they can show very low Non Performing Assets because they never write off any of the settlements done with the customers.
They did the same with me for one year. I took the matter with ombudsman, using all the emails that i had sent for one year, the settlement letter scanned copy and the proof of payment that i had done. Now i have received the zero balance confirmation and the write off in cibil.
They try to get you into accepting expired settlement letter after which you have no rights. Make sure you make the payment within the written time frame of the settlement letter at all cost
*they sent harassing recovery agents on 'behalf of HDFC Credit card'
*the agent wanted me to make part payments rather than asking for settlement letter
*they tried to make me accept the expired settlement letter.
*they did not honour their written commitment made via their settlement letter for writting off the dues.
*they kept on refusing on emails and kept asking for more money for writing off in cibil records.
* I took up the issue with their "Nodal officer" as well but to no use.
*finally i took all the mails to the ombudsman and got the issue resolved.
*Till date HDFC credit card department holds that everything that was done is in accordance with bank policies. (only God knows how many inhumane policies do they have in their kitty)
*they have wasted my whole one year in followups, mental harrasment, and botheration.
Stay away from HDFC bank for all reasons.
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All bank representatives are required to adhere to strict guidelines with respect to their tone and manner of interaction with customers. We sincerely regret the behaviour of our agents and the distress it may have caused to you or your family.
We would like to investigate your complaint further. Request you to send us an email at the id [protected]@hdfcbank.com with your contact and credit card details. Please mention the id number TTU[protected] in the subject line. Once we receive these details, a bank representative shall contact you.
Additionally, we request you not to post sensitive information such as credit card numbers on a public forum such as this, as it may lead to your account being compromised.
Regards,
Customer Assistance, HDFC Bank