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[Resolved]  HDFC Bank — STATEMENTS

HI, THIS IS MUKESH, IS HAVE BEEN USING HDFC VALUE PLUS CREDIT CARD FOR THE PAST 3 MONTHS, I DO NOT GET THE STATEMENTS ON TIME INSPITE OF CALLING UP THE CUSTOMER CARE DEPT, WHEN I CALLED UP THE CUSTOMER CARE DEPT. I GOT THE INFO OF MY BILL N I WAS SAID THAT THE MINIMUM AMT. I HAVE TO PAY IS 680 APPROX. SO I MADE THE PAYMENT THROUGH ATM OF Rs 1000, AND NOW I HAVE RECIEVED A BILL FORM THEM, AND THE BILL NOT ONLY INCLUDES LATE FEES, AND A PURCHARE OF Rs 3, 800 WICH I NEVER DID I HAVE A DISPUTED THE AMT. BUT I DIDNT GOT ANY REVERT TILL NOW... JUST HOPING TO GET A REVET SOON OR PLANNING TO CANCELL THE CARD...GOOD CO-OPERATION BY THE CALL CENTER DEPT.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  10 CommentsShareTweet

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Sir/Madam,
with deep sorrow want to inform you that i am your customer since jan 2008 .

i m holding your credit card no. [protected].

we are not intentional defaulters but due to poor from your side leads me to pay more charges like late payments and over due amount charges on outstanding amount
i have complaint several times on call center but al my requests
goes in vain.

sir,
i request you to kindly look in to the matter, following are the irregularities

1. delivery of statements after due date.

2. uncessary late payments charges amount which ahave already
paid in time

thanx!

sincerely yours
rajni arora
#1080/10 st no 3
bal singh nagar
basti jodhewal
Please Send Me a statement on this E-mail
I credit card holder with HDFC Bank. I have not received my credit card statement for one month. please send me my statement bill as early a possible as my last due date please contact me my emial id. [protected]@rediffmail.com & my mobile no. [protected]. my card no. [protected]

Regards
Ashwani kumar
Rohini Delhi 85
I have a credit card in your Bank. I have not received my credit card statement for one month. please send me my statement bill as early a possible as my last due date please contact me my emial id. [protected]@yahoo.co.in & my mobile no. [protected]. my card no. [protected].
statement
What's wrong with all of you, posting here not only your phone nimbers but also your credit card numbers for the net to misuse!!
hi
I am khagendra Narayan Chouddhury.I have not received the statment for the month of June & july.Please send the stament at an earliest.

khagen.
I am NeetuVerm. I have not recived the statmant for last three month. Please send the statment earliest
below the complete detail of my complaint

Hi,

It is so frustrating to see that despite requesting you'll to fix an issue which was created by you all, my credit card bill shows a finance charge.

I have been paying bill in full without a fail.You guys created mess after March 09..& I have been penalised for the same..It seems that there is no resolution coming out.

You have issued reversed the finance charges, service charges & at same time your charging the same ..declaring transtion to nill.ultimatly only reversing 654.67 Rs...and then surpisingly you are charging a finance charge if Rs-445

Mr Mondal bringing you in loop, i hope the Super bosess will understand my issue


On Sat, 22 Aug 2009 04:05:40 +0530 wrote
>Hi Arun,
>

>
This is not I am looking for .I am well aware of whatever you have mentioned.
>

>
Sorry to say, but below mentioned explantion is a mere paraphrase asking to pay those extra charges.This is unfortunate to say that, you didnt mentioned any thing about solution or let me take the blame ..that I failed to explain...(Specific to your card account, we observe that the bank is in receipt of payment less than the total amount due towards the card outstanding since May'09 statement, thereby leading to levy of applicable finance charges. Further, we also wish to clarify that finance charge calculation is mentioned on your monthly statement.)
>

>
The reason for not paying the complete amount is, I am not going to pay finance Charge, Service Charge Cess just for the reason that the due for the month of april was at 90 Rs.I asked your rep at that time when l called to pay the same to carry forward without any charges.
>

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Please check when I am paying a due of 22000 Rs in a month, why would I refuse to pay a small amount of Rs-90 in the month of April.You can also check my payment history there is no late payment till now
>

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Its a humble request to remove those charges..post March...
>
Its a humble request to remove those charges..post March...
>
Its a humble request to remove those charges..post March...
>

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I am writing the above statement thrice to make you understand, because from your mail, all I can understand is all the charges of Finance, Service & Cess is correct, hence pay the same.
>

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On Wed, 19 Aug 2009 18:29:45 +0530 wrote
>
>Dear Mr.Srivastav,
>

>

>
This is further to your email regarding your HDFC Bank credit card account.
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On receiving your email, our bank representative Ms.Meenu Mehta had attempted to contact you at the numbers recorded with us. However, we regret to note that our several attempts to reach you, did not meet with success. We request you to provide your latest contact numbers to enable us update our records.
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At the outset, we are disheartened to note that your recent interactions with the bank has not been upto your satisfaction. We wish to assure you that it has and will always be our endeavour to ensure that you have no cause to complain in your banking experience with us. We have also taken a note of the concerns expressed and the same is shared with the concerned for suitable redressal.
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We take this opportunity to clarify that payment for the minimum amount due should reach the bank by the payment due date to avoid levy of late fees and to keep the card account in regular status. We also take this opportunity to clarify that finance charges on part payments are calculated as follows:
>

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On the total closing balance of your previous statement from the next day of your previous statement date to the date before your part payment or next statement date whichever is earlier.
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On the remaining amount, this will be calculated till the next statement date from your date of payment.
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Interest on current purchases are calculated from the date of debit to the current statement date.
>

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Specific to your card account, we observe that the bank is in receipt of payment less than the total amount due towards the card outstanding since May'09 statement, thereby leading to levy of applicable finance charges. Further, we also wish to clarify that finance charge calculation is mentioned on your monthly statement.
>

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We wish to state that we are honored by your card membership and urge you to continue usage of your HDFC International credit card for all your shopping and entertainment needs. We request you to reconsider your decision and provide us an opportunity to be of continued service.
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Mr.Srivastav, please feel free to contact our representatives at[protected] or write to us at customerservices.[protected]@hdfcbank.com for any further assistance / clarification that you may require and we shall be glad to assist you.
>

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In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India), in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to our website "www.hdfcbank.com" for details of the Banking Ombudsman Scheme - 2006, for further information on how to escalate complaints to the Banking Ombudsman.
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Assuring you of our best services at all times.
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Regards,
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Arun C
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Deputy Manager - Customer Services
>
Credit Cards
>
statement of sep.09

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