[Resolved] HDFC Bank — WRONG POLICY BOND

anilk_1981

from Mumbai, Maharashtra

Address:

South Delhi, Delhi

I want to inform that I applied for a single premium policy for Rs. 1,00,000/- only. on 1st Feb 2011 from HDFC Life, Hdfc Bank, Mehrauli Branch. Policy no. given to me was 14175801 now even the no. has been changed to 14230918.

I was assured and confirmed that the sum assured would be Rs. 5 Lacs only and it is mentioned of the application form. I have the photocopy also for the same. But as per the policy bond given to me by HDFC Life 1st page the sum assurance is Rs. 1.25 Lacs only. And then HDFC People confirmed me that they will change the same and give me the new bond within one week time but I did not receive any updated Policy bond till yet. Again I was confirmed by HDFC Life customer care people that I would get the updated bond by 5th March but I did not get the same till yet again. Now they say that I would have to fill the form again which I have already filled 3 times earlier. I bought this policy for 100% income tax benefit but HDFC people are not trying to understand my problem and not able to solve my issue.

You are requested to do the needful from your end at the earliest ASAP asI need to submit the document for Income tax benefit purpose.

Please do the needful.

Thanks & Regards

Anil K. Arora
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Vinayvin04

See below the complaint sent to branch after such a log disscussion, However no response recieved. Refer the issue caused by HDFC in below mail.

Hi Laxman,

This is regarding premium payment of policy number #13791468. I would like to stop the payment of this policy from Credit Card ASAP. However I know it is late as you said, but this is big dilima i was with from the starting of the month. Below is all the details

1# I tried to make things happen since early of this months. I dialled several time to HDFC life Custmer care & HDFC Credit Card to discuss about the same, their responded like it so early and i will get call itself from HDFC Life.

2# I did not get call from HDFC Life or HDFC Credit card till today.

3# Credit Customer responded me like, they can't help with that and all this can be only taken care by HDFC Life. They can only help me with setting up the EMI on my payment.

4# I asked them to make the EMI payment as same as last year(like no interest with fee of 200 INR only ). They dined that and said that can only be done by HDFC life.

5# HDFC Credit Card Customer care offer me convert the EMI with the interest of .99 % per month + approx ~300 processing free.

6# HDFC life Customer care didn't provide me such option to convert the payment as half yearly.

7# I asked them to CANCEL my policy. They said, i will get nothing, as i have already signed some document to "DO NOT PAY ME" if i cancel the policy in one year. So i have not rights to complaint on it.

8# After so many discussion and queries from so many days HDFC life Custmer care given me you office number ([protected] ), i tried to contact you from Monday some picked the call transferred it some extn but no one was picking it up, And it got disconnected

9# Finally, today i called again, luckily my call got pick by you. But you dined me to help me with any option as it is very late for anything.

Please let me know how i can get over it. And PLEASE STOP THE PAYMENT FROM CREDIT CARD AND MAKE THE POLICY PAYMENT OPTION TWICE IN A YEAR.That will be very grateful to me.

Please call me if you can help with any option. as i am not going to monitor the GMAIL for some time.

*(if you have any doubt that i have not called your office, HDFC Life customer care or Credit Card Customer Care, please collect the incoming call logs if possible.)

Best Regards,
Vinay Srivastava
M.No: +91 [protected]

+91 [protected]