HDFC Bank — Harassament by collection agents, please help urgently. | |||
Hi Sir/Mam, I was just harrassed again by HDFC collection center Phone no.[protected] [protected], [protected], [protected], [protected]. They call by changing their name, Arun calls me every time. Few years back, Somebody stolem my credit card and used it, I lodged a FIR against it, sent a copy to HDFC bank and I was/am ready to help and go everywhere for the enquiry purpose if police or Bank people want, but bank is not cooperating at all, bank did not even bother about enquiry. Bank is trying to put illegal pressure on me and trying to recover that amount from me. Bank has given this case to some collection agency and some very cheap people keeps me calling and harras me. Also they have started calling at my work. I am very much worried about this...Do I have any right to stop and raise my voice against this injustice. Please guide me or I will also have to go illegal to stop that and I don't want that as I have some faith that some rule/rights can help me...Please help Was this information helpful? | |||
 2 Comments | |||
Comments
They harassed me for one year and i want to share my experience with everyone.
HDFC bank Credit card recovery department is most notorious in the country.
That is the reason they can show very low Non Performing Assets because they never write off any of the settlements done with the customers.
They did the same with me for one year. I took the matter with ombudsman, using all the emails that i had sent for one year, the settlement letter scanned copy and the proof of payment that i had done. Now i have received the zero balance confirmation and the write off in cibil.
They try to get you into accepting expired settlement letter after which you have no rights. Make sure you make the payment within the written time frame of the settlement letter at all cost
*they sent harassing recovery agents on 'behalf of HDFC Credit card'
*the agent wanted me to make part payments rather than asking for settlement letter
*they tried to make me accept the expired settlement letter.
*they did not honour their written commitment made via their settlement letter for writting off the dues.
*they kept on refusing on emails and kept asking for more money for writing off in cibil records.
* I took up the issue with their "Nodal officer" as well but to no use.
*finally i took all the mails to the ombudsman and got the issue resolved.
*Till date HDFC credit card department holds that everything that was done is in accordance with bank policies. (only God knows how many inhumane policies do they have in their kitty)
*they have wasted my whole one year in followups, mental harrasment, and botheration.
Stay away from HDFC bank for all reasons.
HDFC bank Credit card recovery department is most notorious in the country.
That is the reason they can show very low Non Performing Assets because they never write off any of the settlements done with the customers.
They did the same with me for one year. I took the matter with ombudsman, using all the emails that i had sent for one year, the settlement letter scanned copy and the proof of payment that i had done. Now i have received the zero balance confirmation and the write off in cibil.
They try to get you into accepting expired settlement letter after which you have no rights. Make sure you make the payment within the written time frame of the settlement letter at all cost
*they sent harassing recovery agents on 'behalf of HDFC Credit card'
*the agent wanted me to make part payments rather than asking for settlement letter
*they tried to make me accept the expired settlement letter.
*they did not honour their written commitment made via their settlement letter for writting off the dues.
*they kept on refusing on emails and kept asking for more money for writing off in cibil records.
* I took up the issue with their "Nodal officer" as well but to no use.
*finally i took all the mails to the ombudsman and got the issue resolved.
*Till date HDFC credit card department holds that everything that was done is in accordance with bank policies. (only God knows how many inhumane policies do they have in their kitty)
*they have wasted my whole one year in followups, mental harrasment, and botheration.
Stay away from HDFC bank for all reasons.
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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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We regret the inconvenience caused to you and would like to investigate your complaint further. Request you to send us an email at [protected]@hdfcbank.com with your credit card and contact details. Please mention the id number (TTU[protected]) in the subject line. Once we receive these details, a bank representative shall contact you.
Regards, Customer Assistance, HDFC Bank