[Resolved] HDFC Bank — HDFC Bank Credit Card Fraud transaction | |||
On 15th March 2013 I got an SMS while I was at my Home in Baramulla, J&K, India. “Thank you for using your HDFC bank CREDIT card ending 4819 for Rs.1.00 in PARIS at TRAVRES*TRAVEL RES EME on[protected]:18:58:54. Time: 3/15/2013 6:59:30 PM” I immediately contacted the Customer Care who informed me that various transactions have been made of Rs. 3269.35, Rs. 6932.19, Rs 8031.28, Rs 1, and a failed transaction or Rs. 17000. The person blocked my credit card and advised me to fill up the dispute form and my Complaint Number is [protected]. I inquired about the Merchant Names of all the above transactions but he replied that the merchant details would be available after 48 hours. Now i have contacted the HDFC customer care more than 20 times but they are unable to tell me the Merchant names which are necessary for filling up of dispute form. Again i would like to inform you that at the time of transactions my Available credit limit was 10,800 and transactions worth more than 18000 was allowed by HDFC bank my available balance was showing -7000 after the transactions. 3 Days have passed but there has been no progress in the case. Arif Rasool Bhat Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Dear Arif,
We note that you had expressed concerns on the transactions authorised on 15/03/2013 on your card account. We observe that you had written to us at : [protected]@hdfcbank.com and the same has been forwarded to the attention of the concerned for appropriate review. We shall respond to you vide our reference number [protected] shortly. For further clarifications, please write to us at : [protected]@hdfcbank.com and we shall assist you.
- Anay
Regards,
HDFC Bank Customer Assistance.
We note that you had expressed concerns on the transactions authorised on 15/03/2013 on your card account. We observe that you had written to us at : [protected]@hdfcbank.com and the same has been forwarded to the attention of the concerned for appropriate review. We shall respond to you vide our reference number [protected] shortly. For further clarifications, please write to us at : [protected]@hdfcbank.com and we shall assist you.
- Anay
Regards,
HDFC Bank Customer Assistance.
Dear Anay,
Received an email from your customer care yesterday and the amount now has mounted to over Rs 36000. Now the questions arise:
1. My available credit limit is 10, 800 at the time of fraud transactions and transactions worth Rs 36000 are allowed from my Credit Card account.
2. At the time of these transactions or immediately after the transactions I was talking to the customer care executive from my Registered Mobile Prepaid Number (Prepaid Numbers from J&K don't have National or international roaming). And the transactions took place in France (i guess) as per the only sms i got “Thank you for using your HDFC bank CREDIT card ending 4819 for Rs.1.00 in PARIS at TRAVRES*TRAVEL RES EME on[protected]:18:58:54. Time: 3/15/2013 6:59:30 PM”.
3. Your customer care has no clue of exact number of transactions and exact amount till 25.03.2013 and i got transaction details after 09 days.
4. No real time fraud detection, fraud prevention even though the person made 4 times fraud transactions than the available credit limit.
5. Three hours before these fraud transactions I make Credit Card bill payment through Netbanking from India (Srinagar).
6. At the end of the day all your investigations end up harassing your customer's to pay for these fraud transactions.
Arif Bhat
Received an email from your customer care yesterday and the amount now has mounted to over Rs 36000. Now the questions arise:
1. My available credit limit is 10, 800 at the time of fraud transactions and transactions worth Rs 36000 are allowed from my Credit Card account.
2. At the time of these transactions or immediately after the transactions I was talking to the customer care executive from my Registered Mobile Prepaid Number (Prepaid Numbers from J&K don't have National or international roaming). And the transactions took place in France (i guess) as per the only sms i got “Thank you for using your HDFC bank CREDIT card ending 4819 for Rs.1.00 in PARIS at TRAVRES*TRAVEL RES EME on[protected]:18:58:54. Time: 3/15/2013 6:59:30 PM”.
3. Your customer care has no clue of exact number of transactions and exact amount till 25.03.2013 and i got transaction details after 09 days.
4. No real time fraud detection, fraud prevention even though the person made 4 times fraud transactions than the available credit limit.
5. Three hours before these fraud transactions I make Credit Card bill payment through Netbanking from India (Srinagar).
6. At the end of the day all your investigations end up harassing your customer's to pay for these fraud transactions.
Arif Bhat
1.Today I received an call from a person saying that they are online job consultancy firm (AAPAKA_ROOZGAAR_SERVICE) and having linked with many companies.
2. He said to get premier membership for surely benefits and requested to pay the amount urgently, since he received a job matching with my requirement, he said. He guide me for the online payment & I paid the amount of Rs 1685/-.
3. Only after 15-30 minutes I received a call & he asked for the payment of Rs 1736/- as a returnable amount. Since he said that it a returnable amount I paid the same also.
4. Only after 15-30 minutes I received a call again, instead of offering interview detail he again said that please pay Rs 5400/- as verification charges, so that he can process for document verification etc.
5. I disconnect the call and searched in google website for the above consultancy and fount that it is a FRAUD team.
6. I call to Customer care of my bank i.e. HDFC credit card, they suggest to submit dully filled dispute form in nearest branch. I download the form from website and submit at HDFC -Sector-16, Faridabad. But not received any confirmation for getting above amount back.
I requested HDFC team to do the needful.
Can any body suggest me any other way to get my these transaction back, surely. Since I am 100% sure that this consultancy is FRAUD.
Name: Sandeep
Email: sandeep.[protected]@gmail.com
Mobile:[protected]
2. He said to get premier membership for surely benefits and requested to pay the amount urgently, since he received a job matching with my requirement, he said. He guide me for the online payment & I paid the amount of Rs 1685/-.
3. Only after 15-30 minutes I received a call & he asked for the payment of Rs 1736/- as a returnable amount. Since he said that it a returnable amount I paid the same also.
4. Only after 15-30 minutes I received a call again, instead of offering interview detail he again said that please pay Rs 5400/- as verification charges, so that he can process for document verification etc.
5. I disconnect the call and searched in google website for the above consultancy and fount that it is a FRAUD team.
6. I call to Customer care of my bank i.e. HDFC credit card, they suggest to submit dully filled dispute form in nearest branch. I download the form from website and submit at HDFC -Sector-16, Faridabad. But not received any confirmation for getting above amount back.
I requested HDFC team to do the needful.
Can any body suggest me any other way to get my these transaction back, surely. Since I am 100% sure that this consultancy is FRAUD.
Name: Sandeep
Email: sandeep.[protected]@gmail.com
Mobile:[protected]
Does anyone have a contact for merchant based in PARIS, TRAVRES*TRAVEL RES EME ? thanks
Does anyone have a contact for merchant based in PARIS, TRAVRES*TRAVEL RES EME ? thanks
Help here!!! the same happened to me just today! I wonder did you found their information??
Thanks massive!!!
Help here!!! the same happened to me just today! I wonder did you found their information??
Thanks massive!!!
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credit card - Gold credit card — Fraud transaction - urgent requirement
As discussed call centre[protected], I understand that there was an unauthorized transaction in my credit card to the extent of Rs.66, 000/- (approx) swiped for ezeego. (travel and tours as mentioned by your customer service executive)I was also told that the amount has not been billed AS YET and nothing can be done till it has been billed. However, I have already received an sms for paying the amount in monthly EMIs!
Also, please block my credit card right way, so that no future transactions can be done from the card.
Please stop the above mentioned payments for the transactions.