[Resolved] HDFC Bank — HDFC NET BANKING | |||
My name is Nikhil Sharma...I am un-able to access my HDFC net banking account from last 7 days. I was using same id and password for that and suddenly from 4 days net ipin and customer id both are not matching. Your one time password service is not helping me as when i use it first i am getting some password and same time i am getting the message on my phone that otp has been block due to multiple wrong attempts. Your call centre representative is saying me to use the same above process but it is not helping me..now say who is accountable for my this problem.ARE YOU PEOPLE DOING TIME PASS FROM YOUR CLIENT.OR THE HDFC BANK IS NOT SERIOUS FOR ITS CONCERN I am very upset and dis-satisfied from the service provided by HDFC bank..Is this the right way to deal with your clients OR should I SUE YOU AND MOVED TO CONSULER COURT..This is my money in my hdfc bank account and i am un-able to access and use my money. please sort it out. Thanks & Regards, Nikhil Sharma [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
make sure you login correctly, as shown in this video www.youtube.com/watch?v=uAfsTY5Z25A
Dear Nikhil,
We confirm that presently your NetBanking is active but your Secure Access rights have got locked. The Secure Access service gets locked post incorrect answers to the questions or not being able to answer/give the correct verification.
You can enable your secure access by using One Time Password (OTP) service - (If you had has forgotten the security answers) please for below steps:
1. Login to your NET BANKING account
2. Go to TPT
3. Modify secure access
4. Change Question Answers and confirm via One Time Password (OTP) sent on your registered mobile number
Alternatively, you can either call up PhoneBanking or visit the Branch and submit a written application, for unlocking of the Secure Access (and also reset your Challenge questions in case you have forgotten). In case you are unable to visit the branch, you can send your request by postal service or courier.
Post the correct verification of the details, the Bank will unlock your Secure Access rights.
To know more about Secure Access,
http://www.hdfcbank.com/personal/access/netbanking_rsa/netbanking_rsa.htm#
Kindly visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers:
http://www.hdfcbank.com/personal/customer_center/customer_center.htm
Regards, HDFC Customer Assistance
We confirm that presently your NetBanking is active but your Secure Access rights have got locked. The Secure Access service gets locked post incorrect answers to the questions or not being able to answer/give the correct verification.
You can enable your secure access by using One Time Password (OTP) service - (If you had has forgotten the security answers) please for below steps:
1. Login to your NET BANKING account
2. Go to TPT
3. Modify secure access
4. Change Question Answers and confirm via One Time Password (OTP) sent on your registered mobile number
Alternatively, you can either call up PhoneBanking or visit the Branch and submit a written application, for unlocking of the Secure Access (and also reset your Challenge questions in case you have forgotten). In case you are unable to visit the branch, you can send your request by postal service or courier.
Post the correct verification of the details, the Bank will unlock your Secure Access rights.
To know more about Secure Access,
http://www.hdfcbank.com/personal/access/netbanking_rsa/netbanking_rsa.htm#
Kindly visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers:
http://www.hdfcbank.com/personal/customer_center/customer_center.htm
Regards, HDFC Customer Assistance
i am having same problem for the last 2 weeks, i know password i am using it only in my laptop, suddenly the password going wrong and now i change using OTP PASSWORD, after changing this new password, this work 1 time right but again my password is going wrong, now 3rd time again same, now my account is locked i called phone banking they said to wait 24 hr and again try, i want know whats happening i am using hdfc for the past 3 years never had a problem like this ...
Hi this is N.Nandhini
Getting on to my customer id, I didn't get the image and secure access questions
what to do ???? please help me...
Getting on to my customer id, I didn't get the image and secure access questions
what to do ???? please help me...
Hello,
I am not able to see secure access image on my laptop while it is visible on my PC. What could be possible reason and how it can be resolved.
Regards
I am not able to see secure access image on my laptop while it is visible on my PC. What could be possible reason and how it can be resolved.
Regards
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nikhil — Forgotten of Internet Banking Password
Dear Sir / Madam,Here is Mr.Nikhil Jagtap having Saving A/C with the Axis Bank.
My Internet Login ID is[protected] & now I have forgotten my Password to Login.
I request you to pl kindly provide the same.
If any furhter details or any type of confirmation required by you, you may contact me on my Mob. No. [protected] or on my E-mail ID.
So requesting you to be needful for the same.