[Resolved]  HDFC Bank Meritus Scholarship — Erratic Call charges on IVR No.[protected], Complaint from B.Farheena Regn No. [protected], HDFC Meritus Scholarship

Dear Sir / Madam,
With Reference to the HDFC Meritus Scholarship Test - My Daughter B. Farheena Thasneem - Registration Number - [protected]
I regret to bring to your kind attention that the disappointment experience what we had faced now,
1. I have already forwarded Two mails on the connectivity for the IVR Test as we did not get connected at all Every time it says Tray Later.
2.My Daughter has continously tried the number early morning / midnight / holidays but of no use, Not connected to the IVR Test only says "Try Later"
3. We have tried so far 276 times but no use.
4. The problem what we face now is " We have been Charged Rs. 6/- for every attempt we made to the number[protected].
5. We have been charged Rs. 1656 ( 276 * 6 ) One thousand six hundred and fifty Six Rupees for not having connected to the number you have mentioned. We agree that Rs.6 will be charged for taking the IVR test and the test may go also 10 to 15 mints provided there should be connectivity between the two lines.
6. Whereas If the Phone is charged Rs.6 for every attempt and not connected, then how do you expect us to try whether we will get connected to test or we would be just paying Rs. 6 for every attempt.
7. In what way it is Justifyable?? Pls let me know it clearly from your management.
8. I am attaching the detail summary of calls are being charged for the every attempt of your IVR number[protected]. Pls Go though the same and come to conclusion. Pls see the Trailing Mail.
9. How the People will try and deleberately knowing that Rs.6 will be charged for every attempt with out knowing that this call will get connected or not.
10. Now we have decided not to try further this IVR Number as we do not know whether this will get connected and we have to pay Rs. 6 for every attempt and so far we have been already charged Rs.1656 for dialing this number and to hear "Try Later". The Call get cut at 23 seconds.
I would like to get the suitable remedial action from your side and I would like to know what would be your further necessary action to solve my problem.
Based on the above I would initiate the further necessary interest.
Regards,
Basheer Ahamed.
[protected]
________________________________________
________________________________________
Date: Mon, 23 Feb 2009 20:29:41 +0530
From: [protected]@hdfcbank.com
Subject: RE:'HBL=[protected]' RE: Has your child taken the Meritus Scholarship Test yet?
To: [protected]@hotmail.com
Dear Mr. Basheer,

This is in reference to your e-mail dated 19/02/2009.

We thank you for your interest shown in HDFC Bank Meritus Scholarships.

We have noted your feedback. We shall revert back to you within 48 hours.

However we request you to also call the helpline number of your service provider and inform them about the same.

We regret the inconvenience caused to you.

Warm Regards,
Team Meritus
HDFC Bank Ltd.


________________________________________
From: [protected]@hotmail.com
To: [protected]@hdfcbank.net
CC: [protected]@hdfcbank.com
Subject: RE: Has your child taken the Meritus Scholarship Test yet?
Date: Thu, 19 Feb 2009 14:47:18 +0530

Dear Sir,

My Daughter B. Farheena Thasneem - Registration Number : [protected] is continously trying the number for 1st IVR test but unable to get connected at all. Everytime it says try later. Even we tried after 11p.m night also we get the same voice response.

Kindly do some thing or allocate date & time for each candidate atleast for 1st attempt.

Pls do the needful.

Regards,
Basheer.

________________________________________
Date: Wed, 18 Feb 2009 18:28:04 +0530
From: [protected]@hdfcbank.com
Subject: Has your child taken the Meritus Scholarship Test yet?
To: [protected]@hotmail.com

From: [protected]@hotmail.com
To: [protected]@hdfcbank.com
Subject: RE: Meritus Scholarship Registration Confirmation
Date: Tue, 17 Feb 2009 11:28:14 +0530

Dear Sir / Madam,

We have recieved the SMS yesterday for IVR 1sr Round but we could not get the call connected to IVR. It was saying try later only.

May I know till what date I can take up the 1st IVR?

Is it we get 96 hours time for all the 5 attempts from the time of 1st IVR test.?

Is that any books are available to prepare for the exams?

Kindly clarify Pls,

Regards
Farheena.




________________________________________

Date: Mon, 16 Feb 2009 18:21:02 +0530
From: [protected]@hdfcbank.net
Subject: Meritus Scholarship Registration Confirmation
To: [protected]@hotmail.com