[Resolved]  HDFC Bank — Money transfer HDFC Credit Card to HDFC savings account

Address: Howrah, West Bengal

Hello All,

I have been following up with HDFC Bank for several days now, for the transfer of my credit amount from my credit card to my savings account. Both are linked and can be easily done in a day, but this has not been done till date. Not sure how the organization works. It is extremely in efficient in its customer complaints. I had purchased multiple first class railway tickets to the amount of Rs 40,000 for travel in India for my upcoming vacation. I have also paid the HDFC credit card in full for all these purchases. Some how my vacation plan changed, so I had to cancel my tickets and IRCTC refunded the amount also back to the same HDFC Credit Card. But my credit card expired and the amount refunded remains in my HDFC credit account, but cannot be used due to card expiry. I also do not want a new credit card. I made several requests to transfer this credit amount ( Rs. 38,000 as some was deducted by IRCTC due to cancellation ) from my credit card to savings account and I am still trying this and it has been after six weeks now with NO RESULTS. They keep creating multiple service request for the same issue whenever I call customer service and nothing moves.

In today's date money transfer accross diffrent banks take place in a day or two. This is case of same HDFC bank, having linked credit card and savings account and for the same person and has not happened till date. I have tried Grievance redressal and it has still not been done.

I feel it is extremely inefficient organization towards customer service. Is there any E-mail or contact phone number id to escalate the case to a higher level as I am tired of waking up in the night ( as I am in USA now ) to call up the HDFC custmer service and in spite of that things are not moving.

Detais of Service request number etc. would be provided if E-mailed to me separately. Any help on contact number or E-mail ID for HDFC escalation would be helpful.

Thanks,
Ravi Pradhan.
E-mail Id: ravishankar.[protected]@gmail.com
Cell Phone No. +[protected]