[Resolved]  HDFC Bank — freud communications for policy

Address:

Mumbai City, Maharashtra

CREDIT CARD NO:[protected]

REF NO HDFC ERGO MEDICLA POLICY:HN[protected]

Dear Kaushal,JYOTI,APARNA/VISHAL & HDFC ERIGO TEAM

As per below mail today i got a call saying that sorry sir that offer is already over,so we cant provide you free 1000 reward points wht is this new stuff

1) CALLED HDFC CRED CARD DEPARTMEMNT FOR GENRAL QUERY HAD WORD WITH MR VISHAL
2) AFTER FINISHING MY NORMAL QUERY MR VISHAL EXPLIEND ME ABOUT HELTH POLICY "ON CREDIT CARD OFFER IS GOING ON SIR TAKE THIS POLICY AND ALSO TAKE HELTH CUPON (ALREADY GOT) AND 1000 REWARD POINTS WILL BE CREDITED" WHICH IS NOT DONE AND COZ OF THIS DRAMA IS GOING ON

3) I AGREED AND SAID MR VISHAL PROCEED MR VISHAL SAID I WILL ARRENGE A CALL FROM BANK
4)GOT A CALL FROM BANK HAD WORD WITH MS APARNA SHE SAID THE SAME THING 1000 FREE REWARD POINTS AND ALL I SAID OK SHE SAID NOW I WILL ARRENGE A CALL FROM HELTH REPRESENTATIVE FOR VARIFCATION

5)GOT A CALL FRM MR VISHAL HE SAID "THIS IS RECORDED CALL AND SAID ALL DETAILS ABOUT POLICY WHILE VARIFICATION ALSO I CONFIRMED ABOUT 1000 REWARD POINTS HE SAID YES SIR YOU WILL GET THAT SEE ITS A RECORDED CALL" AND ALL I AGREED

6) MY ACTUAL CREDIT LIMIT GOT BLOCK COZ OF POLICY OF 9000 RS I CALLED APARNA AND ASKED YOU SAID IT WILL BE DEBITED FROM BUFFER LIMIT IT WONT AFFECT YOUR ACTUAL LIMIT BUT IN REALITY MY RS 9000 IS IN BLOCK STAT
SO APARNA SAID NO SIR STILL YOU CAN SWIPE NOT AN ISSUE,ALSO SHE SAID "DONT TELL 1000 REWRD POINT SCHME TO ERGO ITS GIVEN BY US", WHEN I CALLED CUSTOMER CARE AND ASKED THEY AID NO SIR YOU WILL BE CHARGED 500 FOR OVER LIMIT SO THAT TIME I PLACED AN CANCELLATION REQUEST

7) AGAIN GIT A CALL FROM APARNA AND MR KAUSHL I SAID THEM THAT CREDIT CARD DEPT IS SAYING ME THAT ,SO MR KAUSHAL SAID ME NO SIR I AM ON THIS NO ONLY TILL 12 ANY TIME CALL ME

8) NOW WHEN I CALL ON [protected] I GET REALLY RUDE ANSWERS WE WILL ASK HIM TO CALL WHICH NEVER COMES HE IS IN THE LATE SHIFT WHY YOU ARE CALLING AGAIN AND AGAIN AND ALL, WHT KIND OF SERVICE THIS IS ??

MR KAUSHAL AND MS APARNA YOU HAVE CHEATED WITH ME AND NOW MS JYOTI AS PER TELECON WITH YOU WHERE IS YOUR CALL WHICH YOU WERE SUPPOSE TO CALL ME YESTARDAY?????

YESTARDAY MR KAUSHAL SAID ME LUCKLY HE PICKED A PHONE AND SAID NO SI NO TODAY I M TILL 12 AND YOUR PROBLEM I M GOING TO SOLVE TODAY NOW I M ON THER CALL SO I WILL CALL YOU IN 10- MINUS NOW ITS MORE THAN 24 HRS MR KAUSHAL


AND PLEASE SEE THE BELOW MAIL WRITTEN BY MR Ramanathan P.S POINTS WERE SUPPOSE TO GET GREDIT BY[protected] STATEMENT WHICH IS ALSO A FALSE STATMENT OR WHT ON EMAIL

TODAY WHEN I GOT A CALLED FROM BANK I THIN MS SONAL HAD WORD WITH ME SHE SAID SIR CANCEL POLICY COZ POINTS SCHME HAS BEEN OVER NOW WHT IS OVER WHT IS THIS HDFC BANK TEAM AND YOU ARE SAYING ME ASK TO EROGO TEAM FOR REWARD POINTS

NOTE :MAIL IS SENT TO CONSUMER COURT ONLINE





Dear Mr. Dalvi,

Thank you for writing to us.

This is with reference to your e-mail regarding ERGO policies for your HDFC Bank Credit card Account.

We wish to inform you that the offer for the said policies closes on 27th Feb '11. Hence the reward points for credit card will be posted on the statement dated 03/03/11.

Kindly note the query reference number for this e-mail: [protected]

Incase you seek further assistance or clarification, please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/common/credit_card_phonebanking.htm

Assuring you of our best service at all times.

Regards,

Ramanathan P.S
Customer Service Officer
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[protected] Forwarded message[protected]
From: HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com>
Date: Fri, Mar 4, 2011 at 7:44 PM
Subject: RE:'HBL=[protected]' Credit Card
To: sagar dalvi <[protected]@gmail.com>



Dear Mr. Dalvi,

Thank you for writing to us.

This is with reference to your e-mail regarding the reward points offer on M/s. HDFC ERGO Insurance processed on your card account.

We have taken cognizance of your comments and the spirit in which you have shared your feedback. It is unfortunate to note that your recent interactions with the Bank has not been up to your satisfaction. We sincerely regret the inconvenience caused to you in this regard. We assure you that we value customer contacts and every possible attempt is made to ensure complete satisfaction, in every contact. Nevertheless, we thank you for your valuable feedback which has assisted us in exploring possibilities for further improvement in our standards of service to our valuable customers like you.

We have initiated investigation with the concerned department regarding the reward points offer and we will respond to you with details within 7 business days. We appreciate your patience in the interim.

Kindly note the query reference number for this e-mail is [protected]

Incase you seek further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.

http://www.hdfcbank.com/common/credit_card_phonebanking.htm

Assuring you of our best service at all times,

Regards,

Ezhil Rajesh

Customer Service Officer

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Disclaimer :

The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.



HDFC Bank has been awarded 'Best Private Bank in India' by Global Private Banking Awards 2010 and the ‘Best Performing National Financial Advisor Bank’ at UTI MF & CNBC TV 18 Financial Advisor Awards 2010.
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Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd."